List of Orange Flexible Contact Center Customers
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24985
$8.4B
Since 2010, our global team of researchers has been studying Orange Flexible Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Orange Flexible Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Orange Flexible Contact Center for Call Center include: JD.Com, a China based Retail organisation with 570895 employees and revenues of $161.56 billion, KONE Corp., a Finland based Manufacturing organisation with 63378 employees and revenues of $11.23 billion, Metropole Europeenne De Lille, a France based Government organisation with 2400 employees and revenues of $2.86 billion, Canon UK, a United Kingdom based Manufacturing organisation with 2000 employees and revenues of $343.0 million, Ville De Romainville, a France based Government organisation with 1825 employees and revenues of $219.0 million and many others.
Contact us if you need a completed and verified list of companies using Orange Flexible Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Orange Flexible Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canon UK | Manufacturing | 2000 | $343M | United Kingdom | Orange Business Services | Orange Flexible Contact Center | Call Center | 2015 | n/a |
In 2015, Canon UK deployed Orange Flexible Contact Center in its Customer Service operation at Elstree as a Call Center solution for front line support. Deployment is documented from February 2015 with operational use by Customer Support Officers through January 2018 and site activity noted to June 2018.
The implementation centered on core telephony, automatic call distribution and agent routing, and real time reporting capabilities typical of Call Center platforms. Canon personnel completed user acceptance testing on the Orange Flexible Contact Center telephony system, and configuration work included agent desktop setup and queue management aligned to established KPIs and SLAs.
The Orange Flexible Contact Center supported complaint handling workflows across multiple business units at the Elstree site, and it was used to support marketing and product launch events for Canon UK and Canon Europe. The team piloted the Canon Store viability across EMEA using the platform and provided operational feedback during pilot activities.
Governance included role based training for new starters tailored to identified needs, cascading UAT findings to relevant stakeholders, and embedding SLA and KPI monitoring into day to day operations. Responsibilities documented in the Canon site role profile emphasized complaint management, proactive KPI achievement and knowledge transfer related to the Orange Flexible Contact Center.
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Evreux Portes de Normandie France | Government | 750 | $131M | France | Orange Business Services | Orange Flexible Contact Center | Call Center | 2024 | n/a |
In 2024, Evreux Portes de Normandie implemented Orange Flexible Contact Center, a Call Center application, on its public website to consolidate citizen-facing contact channels and streamline municipal inquiry handling. The implementation positions Orange Flexible Contact Center as the primary Call Center platform for web initiated interactions and inbound telephony routed from the municipality site.
The deployment was configured with standard contact center capabilities including automatic call distribution, interactive voice response, agent desktop functionality, and omnichannel routing to handle voice and web interactions. Orange Flexible Contact Center was provisioned to support web callback and click to call workflows originating from the website, and the configuration emphasized queue management, agent presence, and session handoff between web chat and voice.
Integrations focused on the website contact layer and inbound telephony, with Orange Flexible Contact Center linked to the municipal site contact forms and browser based callback triggers to create seamless session initiation. The implementation enabled CTI style agent handling for web initiated calls and consolidated routing for citizen services, municipal information desks, and public inquiries across the site.
Governance and operational rollout were organized around the municipal contact team and IT operations, with phased activation on the website and agent onboarding to the new agent desktop and routing rules. Operational processes were adjusted to use the Call Center platform for first contact resolution routing and escalation workflows, preserving municipal service continuity during cutover to Orange Flexible Contact Center.
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JD.Com | Retail | 570895 | $161.6B | China | Orange Business Services | Orange Flexible Contact Center | Call Center | 2012 | n/a |
In 2012, Orange Business Services implemented a large managed, cloud-based contact centre for JD.Com using Orange Flexible Contact Center, supporting the retailer’s Call Center operations in China. The engagement was announced in 2012 and was positioned as a scalable, managed cloud offering to sustain fast growth in customer-service capacity.
The deployment implemented Orange Flexible Contact Center to deliver multimedia customer service channels, enabling voice and digital channel handling and omnichannel routing typical of modern Call Center platforms. The configuration scaled to provision up to 5,000 agent positions and was architected to absorb operational peaks, processing approximately 150,000 calls in a single day as reported.
Operational scope covered nationwide customer-service and CRM operations for JD.Com in China, centralizing contact center delivery under a managed cloud model. The managed service architecture implies centralized provisioning, elastic capacity allocation for high-volume peaks, and vendor-led operational responsibilities for platform uptime and scalability.
Governance followed a managed service posture where Orange Business Services retained operational control of the platform while supporting JD.Com’s customer-service workflows and CRM operations across sites, enabling standardized routing and agent provisioning at scale. The implementation signal is primarily structural, describing a cloud Call Center deployment built for high concurrency and multimedia service coverage rather than discrete system integrations.
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KONE Corp. | Manufacturing | 63378 | $11.2B | Finland | Orange Business Services | Orange Flexible Contact Center | Call Center | 2021 | n/a |
In 2021 KONE Corp. migrated its global contact centre infrastructure to Orange Business Services' cloud, deploying Orange Flexible Contact Center to modernize customer service across voice, email and alarm handling. The implementation used Orange Flexible Contact Center as the core application within a consolidated Call Center footprint to improve scalability and advanced routing across customer service channels.
The deployment established five Orange-managed hubs that centralized platform operations and consolidated 35 contact-centre sites worldwide, creating a hub-based cloud architecture for resiliency and capacity pooling. Functional capabilities implemented included omnichannel voice handling, email queueing, alarm handling workflows, and routing logic consistent with enterprise Call Center operations.
Operational scope targeted KONE's global customer service and CRM process landscape, aligning contact-centre workflows with corporate service processes and instrumenting routing policies for global and regional queues. The project design aligned the Orange Flexible Contact Center with KONE's customer service functions, enabling centralized orchestration of inbound channels and standardized handling procedures across regions.
Governance and rollout emphasized Orange-managed operational ownership for the hubs while KONE retained service governance and CRM process alignment responsibilities, enabling a coordinated rollout across sites. Outcomes described in the announcement highlight modernization of customer service, and improved scalability and routing as primary benefits of the Orange Flexible Contact Center deployment.
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Lanthier Bakery Canada | Consumer Packaged Goods | 250 | $35M | Canada | Orange Business Services | Orange Flexible Contact Center | Call Center | 2025 | n/a |
In 2025 Lanthier Bakery Canada deployed Orange Flexible Contact Center as a Call Center solution integrated into its public website, using Orange Business Services as the vendor. The Orange Flexible Contact Center implementation was provisioned as a cloud-hosted contact layer embedded in web customer touchpoints, supporting inbound voice and web-based interactions directly from site contact flows. Configuration emphasized standard Call Center capabilities, including automatic call distribution, interactive voice response, omnichannel web chat and messaging, agent desktop controls, call recording, and operational reporting. Lanthier Bakery Canada Orange Flexible Contact Center is described in the context of customer service and order support functions for the companys Canadian operations.
Operational coverage centers on the customer service and e-commerce support teams, with the Orange Flexible Contact Center routing web-originated contacts to role-based agent queues and supervised agent workflows. Governance and process alignment were implemented through centralized routing rules, access controls in the Orange management console, and configuration of contact channels on the website to ensure consistent handling of web-initiated inquiries. The implementation narrative focuses on system architecture, channel orchestration, and functional modules delivered by Orange Flexible Contact Center within Lanthier Bakery Canadas Call Center environment.
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Government | 2400 | $2.9B | France | Orange Business Services | Orange Flexible Contact Center | Call Center | 2023 | n/a |
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Transportation | 160 | $20M | France | Orange Business Services | Orange Flexible Contact Center | Call Center | 2024 | n/a |
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Insurance | 142 | $178M | France | Orange Business Services | Orange Flexible Contact Center | Call Center | 2020 | n/a |
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Government | 1825 | $219M | France | Orange Business Services | Orange Flexible Contact Center | Call Center | 2024 | n/a |
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Buyer Intent: Companies Evaluating Orange Flexible Contact Center
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Orange Flexible Contact Center Coverage
Orange Flexible Contact Center is a Call Center solution from Orange Business Services.
Companies worldwide use Orange Flexible Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as JD.Com, KONE Corp., Metropole Europeenne De Lille, Canon UK and Ville De Romainville are recorded users of
Orange Flexible Contact Center for Call Center.
Companies using Orange Flexible Contact Center are most concentrated in Retail, Manufacturing and Government, with adoption spanning over 21 industries.
Companies using Orange Flexible Contact Center are most concentrated in China, Finland and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Orange Flexible Contact Center across Americas, EMEA, and APAC.
Companies using Orange Flexible Contact Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 44.44%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 22.22%.
Customers of Orange Flexible Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Orange Flexible Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.