List of OTRS STORM SOAR Incident Management Customers
Otrs
19925 Stevens Creek Blvd,
Cupertino, 95014-2300, CA,
United States
Cupertino, 95014-2300, CA,
United States
1 408-725-7501
Professional Services
2
$1M
Since 2010, our global team of researchers has been studying OTRS STORM SOAR Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OTRS STORM SOAR Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OTRS STORM SOAR Incident Management for Incident Management include: DBS Bank, a Singapore based Banking and Financial Services organisation with 41000 employees and revenues of $17.37 billion, Olympus Germany, a Germany based Life Sciences organisation with 7500 employees and revenues of $1.64 billion, Excelitas Technologies, a United States based Manufacturing organisation with 7000 employees and revenues of $1.00 billion, Tui Cruises, a Germany based Transportation organisation with 3500 employees and revenues of $771.0 million, Edeka Minden-Hannover Germany, a Germany based Professional Services organisation with 400 employees and revenues of $43.0 million and many others.
Contact us if you need a completed and verified list of companies using OTRS STORM SOAR Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DBS Bank | Banking and Financial Services | 41000 | $17.4B | Singapore | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2016 | n/a |
In 2016, DBS Bank implemented OTRS STORM SOAR Incident Management to support core Incident Management operations within its Singapore TS-iCHAMP team. The implementation centered on customizing the OTRS platform to unify incident handling with change request processes and help-desk service request workflows under the Incident Management category.
The deployment included modular work on Incident and Change Request Management, a Help-desk Service Request Module, and Ticket Tracking and Reports Centers. The technical team implemented automation and workflow improvements, designing and coding framework enhancements, peer review processes, and reusable scripting patterns. OTRS STORM SOAR Incident Management was extended through customizations using Perl, Perl Template Toolkit, Mod Perl, FastCGI, Bootstrap, Angular JS, and Node JS.
Integrations were delivered as REST API and SOAP web services to enable create, modify, and view ticket actions from third party applications, providing an API-driven incident intake and orchestration layer. Operational coverage focused on IT service management, service delivery teams, help-desk operations, incident response, and change management workflows within DBS Bank Singapore.
Governance and delivery followed a product owner and stakeholder requirement analysis cadence, with the lead developer role driving requirement gathering, design, coding, implementation, and mentoring. The effort emphasized automation and change process workflow improvement to achieve improved monitoring, control, transparency and efficiency, and included rapid tactical solutions for audit remediation and service improvement initiatives.
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Edeka Minden-Hannover Germany | Professional Services | 400 | $43M | Germany | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2018 | n/a |
In 2018, Edeka Minden-Hannover Germany implemented OTRS STORM SOAR Incident Management as its chosen Incident Management platform for IT service desk and operational support across its Germany operations for a 400 employee organization. The deployment centered on establishing a centralized incident intake and tracking capability using OTRS STORM SOAR Incident Management, aligning the application with standard incident lifecycle management practices and service level enforcement within the organization.
The configuration emphasized core Incident Management capabilities including ticketing and incident lifecycle workflows, SLA configuration, role based access for service teams, and playbook driven automation consistent with SOAR oriented orchestration. Governance and process workstreams defined escalation workflows, incident categorization rules and operational handoffs for the IT service desk and support teams, creating a consistent operational model for incident intake, routing and resolution across the company in Germany.
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Excelitas Technologies | Manufacturing | 7000 | $1.0B | United States | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2018 | n/a |
In 2018, Excelitas Technologies implemented OTRS STORM SOAR Incident Management. The deployment leveraged OTRS GOLD with OTRS::ITSM features, and IT infrastructure manager Stefan Goerke described the software as very efficient, stable and adaptable, noting reliability and speed as distinguishing attributes.
The implementation centered on core Incident Management capabilities, configured to support ticketing, incident lifecycle orchestration, SLA management, workflow automation and a centralized knowledge base to standardize IT service operations and incident response. Configuration emphasized routing and escalation rules aligned with IT infrastructure workflows, and governance workstreams established standardized incident handling and service management processes across the IT organization. OTRS STORM SOAR Incident Management was presented as a stable operational platform for Excelitas Technologies IT service functions, with reliability and performance called out by the infrastructure manager.
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HAHN Gasfedern | Manufacturing | 270 | $40M | Germany | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2017 | n/a |
In 2017, HAHN Gasfedern implemented OTRS STORM SOAR Incident Management, deploying an Incident Management platform to centralize IT and operational incident handling within its manufacturing environment in Germany. The OTRS STORM SOAR Incident Management implementation was positioned to consolidate incident intake, routing, and escalation across IT and plant support functions.
Configuration work focused on core incident lifecycle management, ticketing and prioritization, SLA management, automated escalation rules, and orchestration of standard operating runbooks. Role based access controls and templated incident forms were configured to align incident ownership with operations, maintenance, and IT support responsibilities.
The deployment standardized intake, categorization, and notification workflows to centralize incoming incident reports and alerts for engineers and service teams. Operational coverage targeted HAHN Gasfedern IT operations and plant support within Germany, ensuring a single system of record for incident events.
Governance and process changes accompanied the rollout, including formalized incident response procedures, escalation matrices, and ownership assignments to support consistent triage and resolution. Continuous tuning of routing rules and SLA definitions was established to keep incident workflows aligned with manufacturing operational practices.
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LogPay Financial Services | Banking and Financial Services | 114 | $20M | Germany | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2017 | n/a |
In 2017, LogPay Financial Services implemented OTRS STORM SOAR Incident Management to centralize incident handling for IT operations, the service desk, and the mobility organization. The initiative positioned OTRS STORM SOAR Incident Management as the primary Incident Management platform supporting incident intake, tracking, and coordinated response workflows across the company.
The implementation emphasized core Incident Management capabilities, including ticketing and incident lifecycle workflows, priority and escalation rules, SLA management, structured incident classification, and playbook driven SOAR orchestration for automated response steps and runbook execution. Configuration work focused on role based access, audit logging, and operational reporting to align incident processing with IT and service desk procedures.
OTRS Consultants led system configuration and knowledge transfer, tailoring playbooks and operational runbooks to LogPay teams and aligning the platform with LogPay’s wider IT landscape. Anne Grünkorn, Head of Mobility at LogPay Financial Services GmbH, noted the consultants not only know the system inside and out, they are great at understanding other IT landscapes and responding competently and in detail to the needs of later users, which framed the governance and user adoption approach during rollout.
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Life Sciences | 7500 | $1.6B | Germany | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2017 | n/a |
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Transportation | 3500 | $771M | Germany | OTRS AG | OTRS STORM SOAR Incident Management | Incident Management | 2017 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD OTRS STORM SOAR Incident Management Coverage
OTRS STORM SOAR Incident Management is a Incident Management solution from OTRS AG.
Companies worldwide use OTRS STORM SOAR Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as DBS Bank, Olympus Germany, Excelitas Technologies, Tui Cruises and Edeka Minden-Hannover Germany are recorded users of
OTRS STORM SOAR Incident Management for Incident Management.
Companies using OTRS STORM SOAR Incident Management are most concentrated in Banking and Financial Services, Life Sciences and Manufacturing, with adoption spanning over 21 industries.
Companies using OTRS STORM SOAR Incident Management are most concentrated in Singapore, Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OTRS STORM SOAR Incident Management across Americas, EMEA, and APAC.
Companies using OTRS STORM SOAR Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 42.86%, large organizations with 1,001-10,000 employees - 42.86%, and global enterprises with 10,000+ employees - 14.29%.
Customers of OTRS STORM SOAR Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OTRS STORM SOAR Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.