List of Ozonetel CX Hub Customers
Ozonetel Communications
Sanali Spazio, 3rd Floor, Adjacent:, Inorbit Mall Rd, Software Units Layout, Madhapur,
Hyderabad, 500081,
India
Hyderabad, 500081,
India
91 1800 123 150 150
Professional Services
320
$60M
Since 2010, our global team of researchers has been studying Ozonetel CX Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ozonetel CX Hub for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ozonetel CX Hub for Customer Experience include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Dr Lal PathLabs Ltd (LPL), a India based Healthcare organisation with 4048 employees and revenues of $243.0 million, Healthians, a India based Healthcare organisation with 1450 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Ozonetel CX Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ozonetel CX Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
BigBasket | Retail | 6000 | $1.7B | India | Ozonetel Communications | Ozonetel CX Hub | Customer Experience | 2020 | n/a |
In 2020, BigBasket implemented Ozonetel CX Hub as a Customer Experience platform to centralize contact center interactions and analyze customer conversations. The deployment targeted BigBasket's e-commerce and CRM stack in India, with a primary aim to improve resolution times and to drive higher repeat orders and order value.
The implementation focused on two core capabilities, voice of customer conversation analytics and omnichannel routing, delivered through Ozonetel CX Hub. Conversation analytics was used to surface agent and customer sentiment, common call drivers, and scripted response gaps, while omnichannel routing centralized voice and digital channels into a unified contact handling flow for agents.
Integrations were implemented with BigBasket's e-commerce and CRM systems to link order context and customer history to contact records, enabling contextual routing and prioritized handling. Operational coverage centered on customer service and retention workflows within BigBasket's India operations, aligning contact center queues with order resolution and repeat purchase drivers.
Governance emphasized operationalizing analytics into coaching and routing rule updates, with teams using conversation insights to refine agent scripts and prioritization policies. Reported outcomes from the deployment included improved resolution times, improved repeat orders, and a measurable uplift in sales and order value, attributed to the voice analytics and omnichannel routing capabilities of Ozonetel CX Hub.
|
 |
Dr Lal PathLabs Ltd (LPL) | Healthcare | 4048 | $243M | India | Ozonetel Communications | Ozonetel CX Hub | Customer Experience | 2016 | n/a |
In 2016 Dr Lal PathLabs Ltd (LPL) implemented Ozonetel CX Hub as a Customer Experience platform to support its India healthcare customer service operations, initiating a cloud contact center deployment for patient communications and test-result workflows. The deployment began as a contact-center automation project and later scaled during the 2020 pandemic surge to support higher volumes and expanded outbound campaign activity.
The implementation configured Ozonetel CX Hub capabilities including multi-level IVR, automated dialers, virtual numbers, and CRM integrations to enable automated COVID-era workflows and self-service test-result delivery. Functional modules focused on inbound call routing, outbound campaign orchestration, interactive voice response for patient self-service, and call automation for high volume outbound notifications.
Integrations were implemented with the organizations CRM to synchronize patient records and campaign lists, and the solution used cloud virtual numbers to manage geographic coverage across India. Operational coverage centered on customer service and patient communications teams, and during the pandemic the environment handled approximately 90,000 calls monthly and about 3,000 daily outbound calls while managing testing-related communications at scale.
Governance and rollout followed a phased scaling model, with an initial production deployment in 2016 and accelerated capacity and workflow automation during 2020 to meet surge demand. Process changes emphasized automated routing and campaign orchestration to reduce manual call handling, and operational control was centralized through the Ozonetel CX Hub contact-center console.
The implementation enabled automated test-result delivery and large-scale outbound campaigns and helped Dr Lal PathLabs manage the post-pandemic surge, while reported outcomes included improved response times for patient communications.
|
 |
Healthians | Healthcare | 1450 | $30M | India | Ozonetel Communications | Ozonetel CX Hub | Customer Experience | 2022 | n/a |
In 2022, Healthians implemented Ozonetel CX Hub to centralize patient engagement within its Customer Experience environment. The deployment focused on improving booking workflows and lead conversion by creating a consistent advisor experience across voice and WhatsApp channels, and it supported healthcare CRM and patient-facing processes across Healthians operations in India.
The Ozonetel CX Hub implementation combined cloud contact center as a service functionality with a WhatsApp conversational channel to enable omnichannel patient engagement. Configuration emphasized advisor continuity, with agent desktop integration and session context preservation so the same advisor could handle voice and messaging interactions without context loss.
Operationally the deployment was applied to patient engagement and advisor workflows, aligning telephony and messaging interactions with existing healthcare CRM and booking processes. The implementation linked call routing, messaging threads, and advisor state to front-line patient service functions to streamline booking, callbacks, and lead capture across regions in India.
Governance focused on standardizing advisor workflows and channel-handling procedures to maintain a consistent patient experience across voice and WhatsApp. Healthians reported outcomes including approximately 36% higher CSAT and materially higher conversions after Ozonetel CX Hub went live.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Ozonetel CX Hub
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ozonetel CX Hub. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Ozonetel CX Hub Coverage
Ozonetel CX Hub is a Customer Experience solution from Ozonetel Communications.
Companies worldwide use Ozonetel CX Hub, from small firms to large enterprises across 21+ industries.
Organizations such as BigBasket, Dr Lal PathLabs Ltd (LPL) and Healthians are recorded users of
Ozonetel CX Hub for Customer Experience.
Companies using Ozonetel CX Hub are most concentrated in Retail and Healthcare, with adoption spanning over 21 industries.
Companies using Ozonetel CX Hub are most concentrated in India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ozonetel CX Hub across Americas, EMEA, and APAC.
Companies using Ozonetel CX Hub range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Ozonetel CX Hub include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ozonetel CX Hub customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.