List of Panda CRM Customers
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Since 2010, our global team of researchers has been studying Panda CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Panda CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Panda CRM for CRM include: TF Value-Mart, a Malaysia based Retail organisation with 290 employees and revenues of $30.0 million, Everrise Department Stores, a Malaysia based Retail organisation with 51 employees and revenues of $6.0 million, Emart Group Of Companies, a Malaysia based Professional Services organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Panda CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Panda CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Emart Group Of Companies | Professional Services | 10 | $2M | Malaysia | Panda BMS | Panda CRM | CRM | 2009 | n/a |
In 2009 Emart Group Of Companies implemented Panda CRM as part of a broader Panda ECO System deployment to support hypermarket operations across East Malaysia, establishing Panda CRM as the CRM application for customer engagement and omnichannel customer management. The project context includes retail point of sale, inventory control and HQ management running across multiple outlets, which framed the CRM implementation as an integrated retail suite capability.
Panda CRM was configured to provide centralized customer records and omnichannel interaction tracking, aligned with standard CRM functional patterns such as customer master data consolidation and campaign segmentation. Configuration work focused on aligning store-level POS event capture with HQ customer profiles, enabling customer-facing workflows that tie sales transactions to individual customer accounts within the Panda ECO System.
Integrations were executed within the Panda ECO retail suite, linking Panda CRM with existing Panda POS, inventory and headquarters management modules to ensure synchronized item, transaction and customer data across sites. Operational coverage included Emart Sarawak retail outlets in East Malaysia and scaled to approximately 10 outlets, with store deployments supporting up to 45 POS terminals, indicating a centralized CRM instance servicing multi-site retail operations.
Governance emphasis centered on central HQ management of master customer data and rollout orchestration across stores, with phased site enablement tied to POS and inventory synchronization. The rollout enabled Emart to scale its retail footprint to around 10 outlets while maintaining integrated customer records via Panda CRM, reflecting an application-level consolidation of CRM and retail operational data.
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Everrise Department Stores | Retail | 51 | $6M | Malaysia | Panda BMS | Panda CRM | CRM | 2011 | n/a |
In 2011, Everrise Department Stores converted to Panda ECO Solution and deployed Panda CRM as its CRM application to support supermarket operations in Sarawak. Panda CRM was implemented to centralize customer membership and loyalty data and to surface member profiles across the retailer’s Panda retail stack.
The implementation used Panda ECO Solution modules including point of sale, inventory management, member programs, and e store capabilities, with Panda CRM providing the centralized customer and loyalty data model. Configuration emphasis included membership account management, loyalty enrollment and redemption workflows, and omnichannel profile synchronization between store and e store touchpoints. Transaction workflows were designed to link POS activity to member accounts for loyalty accrual and redemption processing.
Operational coverage targeted Everrise supermarket outlets in Sarawak and supported rollout to multiple outlets as part of a rebranding and expansion program. Business functions impacted included store operations, merchandising, customer loyalty management, and e commerce storefront management within the integrated Panda ECO Solution environment.
Governance aligned customer data stewardship and membership program ownership to retail operations and marketing teams to coordinate promotions and member servicing. The Panda CRM deployment supported Everrise Department Stores rebranding and outlet expansion objectives as described in source materials.
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TF Value-Mart | Retail | 290 | $30M | Malaysia | Panda BMS | Panda CRM | CRM | 2013 | n/a |
In 2013, TF Value-Mart implemented Panda CRM as part of Panda Software House's Panda ECO System. The CRM deployment centralized retail POS, HQ management and customer engagement across TF Value-Mart's Malaysian stores, with Panda CRM and Panda Loyalty recorded as active modules in the same year.
Deployment combined Panda CRM and Panda Loyalty with the vendor's POS capabilities to create a unified retail operations layer, linking customer profiles and loyalty balances to point-of-sale transactions and central HQ reporting. Functional capabilities implemented include customer master data consolidation, loyalty program management and campaign-oriented customer engagement workflows, supporting store-level transactions and head office merchandising and reporting. The rollout covered TF Value-Mart store operations and corporate retail management, enabling rapid store expansion and improved operational visibility as stated in the vendor success story.
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Buyer Intent: Companies Evaluating Panda CRM
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