List of Parseq Contact Center Services Customers
Rotherham, S66 8RY,
United Kingdom
Since 2010, our global team of researchers has been studying Parseq Contact Center Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Parseq Contact Center Services for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Parseq Contact Center Services for Professional Services include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Tesco Bank, a United Kingdom based Banking and Financial Services organisation with 3682 employees and revenues of $1.41 billion, Asahi United Kingdom, a United Kingdom based Consumer Packaged Goods organisation with 550 employees and revenues of $670.0 million, Sue Ryder, a United Kingdom based Non Profit organisation with 3000 employees and revenues of $107.0 million and many others.
Contact us if you need a completed and verified list of companies using Parseq Contact Center Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Parseq Contact Center Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Asahi United Kingdom | Consumer Packaged Goods | 550 | $670M | United Kingdom | Parseq Limited | Parseq Contact Center Services | Professional Services | 2008 | n/a |
In 2008, Asahi United Kingdom engaged Parseq Contact Center Services to provide an outsourced credit-control function for its UK brewer operations. The engagement is delivered under the Professional Services category and has been operated by Parseq's Leeds-based credit control team since that year.
Parseq Contact Center Services implemented credit control and collections workflows encompassing CRM and credit management processes, managing invoices, payment chasing, dispute handling and account reconciliations as part of accounts receivable operations. Functional coverage focused on collections casework, customer account maintenance, and day-to-day credit administration aligned with standard credit management practices.
Operational scope remained concentrated on Asahi's UK brewer operations, with the Leeds team operating as an external service center and retaining the client relationship through acquisition transitions. Governance emphasized the outsourced operating model and continuity of collections case management, providing steady operational support to finance and commercial functions rather than a system replacement.
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Electricity of France | Utilities | 171862 | $151.0B | France | Parseq Limited | Parseq Contact Center Services | Professional Services | 2016 | n/a |
In 2016, Electricity of France implemented Parseq Contact Center Services. Parseq Contact Center Services, categorized as Professional Services, was provisioned to deliver outbound sales advisor campaigns supporting EDF energy acquisition activity beginning October 2017 and continuing to present.
The engagement focuses on contact center operational capabilities typical of a managed outbound program, including outbound dialing and campaign management, advisor scripting and call handling workflows, and agent performance dashboards for daily activity tracking. The Parseq Contact Center Services delivery includes scheduling and workforce coordination aligned to advisor shift patterns, plus call-level quality monitoring and scripted sales conversation support to standardize outbound interactions.
The service is delivered by vendor Parseq Limited as a managed contact center solution operating within EDF Energy's customer acquisition function, staffed by outbound sales advisors who conduct prospect outreach and discuss energy supply plans while maintaining customer service standards. Operational coverage is concentrated on the outbound sales department and its acquisition campaigns, with staffing and day-to-day operations executed under the managed service model.
Governance is organized around KPI-driven performance management, with daily, weekly and monthly sales targets, individual and team KPIs, punctuality and timekeeping requirements, and routine performance reviews to monitor advisor delivery. The engagement reflects a sustained managed services arrangement running from October 2017 to present, where Parseq provides the contact center operational capabilities and operational oversight under the Professional Services contract.
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Sue Ryder | Non Profit | 3000 | $107M | United Kingdom | Parseq Limited | Parseq Contact Center Services | Professional Services | 2015 | n/a |
In 2015, Sue Ryder engaged Parseq Limited to deliver Parseq Contact Center Services under the Professional Services category for a UK finance and digital mailroom program focused on gift-aid and claims processing. The engagement began in June 2015 and centered on a large back-scan gift-aid project and the creation of an Advanced Digital Image Repository called ADIR, scanning, batching, and indexing over 1.8 million paper forms.
The Parseq Contact Center Services deployment implemented high-volume scanning and batching workflows, automated data capture and indexing modules, and a centralized digital image repository for secure storage and retrieval. Configuration emphasized document validation, quality controls, and audit trail generation to support statutory compliance and operational traceability within gift-aid processing workflows.
Operational coverage was scoped to Sue Ryder’s UK finance function and digital mailroom, consolidating incoming physical records into ADIR for claims processing and HMRC audit-readiness. The case study documents the project start date and the scope of work, while not specifying named downstream system integrations.
Governance design prioritized auditability and process controls, embedding batching and indexing standards, full audit trails, and traceability within the repository and processing pipelines. Outcomes recorded in the engagement include delivery of approximately 99 percent accuracy and full auditability, supporting improved HMRC audit-readiness as part of the Professional Services engagement.
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Banking and Financial Services | 3682 | $1.4B | United Kingdom | Parseq Limited | Parseq Contact Center Services | Professional Services | 2020 | n/a |
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Buyer Intent: Companies Evaluating Parseq Contact Center Services
- Standard Chartered Bank, a United Kingdom based Banking and Financial Services organization with 80695 Employees
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