List of Pega Case Management Customers
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Since 2010, our global team of researchers has been studying Pega Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Case Management for Case Management include: QBE United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $2.50 billion, Scotia Tech, a Colombia based Professional Services organisation with 4000 employees and revenues of $500.0 million, Legal Aid NSW, a Australia based Government organisation with 1440 employees and revenues of $257.0 million and many others.
Contact us if you need a completed and verified list of companies using Pega Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Legal Aid NSW | Government | 1440 | $257M | Australia | Pegasystems | Pega Case Management | Case Management | 2019 | n/a | In 2019 Legal Aid NSW implemented Pega Case Management to establish a unified Case Management platform for legal service delivery and client case lifecycle management. The deployment positioned Pega Case Management as the core system for intake, case routing and lifecycle orchestration across the organization. Configuration and development work concentrated on standard Case Management capabilities including case intake, workflow orchestration, decisioning logic and document management. Technical development activities encompassed custom rule implementation, process modeling, version management and formal quality assurance cycles tied to release governance. Integration architecture relied on Azure Integration Services to plan and develop interfaces, using API and message oriented patterns to connect transactional workloads. Explicit integrations included ATLAS, Justice Link, Pega Systems CCMS, Microsoft O365 and SharePoint Online to support client data exchange, court linkages and centralized document storage. Governance and delivery were staffed by a Senior Integration Consultant assigned from April 2019 to March 2020 who handled technical development on new requirements and enhancements, effort estimation, version management and quality assurance while coordinating interface rollouts. Operational coverage focused on legal case operations, records management and collaboration workflows, with release management and interface versioning established as control points. | |
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QBE United Kingdom | Insurance | 1500 | $2.5B | United Kingdom | Pegasystems | Pega Case Management | Case Management | 2013 | n/a | In 2013, QBE United Kingdom implemented Pega Case Management to support core Claims business processes, embedding a Case Management platform into underwriting and claims workflows. The deployment targeted QBE Europe operations with a focus on case lifecycle orchestration, case routing and assignment, complaint handling, and centralized workbasket management to standardize claim intake and processing across teams. Pega Case Management was configured to expose typical case management capabilities including workflow orchestration, business rules automation, decisioning, SLA tracking, and document attachment and storage for end-to-end case resolution. Configuration work emphasized modular case types and re-usable rule sets to allow rapid configuration for distinct claim classes, consistent with category-aligned functional patterns for Case Management. The implementation integrated with adjacent systems that are documented in QBE projects, including CRM integration with Salesforce, document management with Oracle WCC, core claims connectivity to Guidewire ClaimCenter, pricing rule inputs from RuleBook, and policy administration linkages to Genius and IRIS. These integrations supported engineered handoffs between policy, pricing, document, and claims systems, enabling operational continuity across Claims and Underwriting functions in the United Kingdom and specifically London operations. Governance and rollout followed an agile, BA-led approach, with business analysis leadership driving requirements, iterative delivery, and phased rollout across claims teams. The program was connected to broader transformation activity led by the QBE business analysis function, which included leadership of the Brexit readiness programme and recognition of the team and individuals as BCS UK IT Industry Awards finalists in 2017, 2018 and 2021. | |
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Scotia Tech | Professional Services | 4000 | $500M | Colombia | Pegasystems | Pega Case Management | Case Management | 2022 | n/a | In 2022, Scotia Tech implemented Pega Case Management to support its AskHR application and centralize HR service workflows. The deployment focused on a Pega case handling core for intake, triage, routing and case lifecycle management, operated by a multidisciplinary development team based in Bogotá, Distrito Capital, Colombia. Pega Case Management was configured to support typical Case Management capabilities, including case intake forms, automated routing rules, escalations and SLA tracking, case assignment and lifecycle orchestration. The implementation was paired with a Java based knowledge management component that supplies knowledge articles and context into case resolution flows. Integrations center on the explicit linkage between Pega Case Management and the Java knowledge management layer, enabling article retrieval and contextual assistance inside case screens. Operational coverage is oriented to global HR service functions via the AskHR application, with development and application support activity managed from the Bogotá hybrid team. Governance and delivery were structured around a development manager led team that developed global HR requirements and provides ongoing functional support and requirements refinement. Workflows and support processes were standardized through Pega case orchestration and the integrated knowledge management feed, with the team retaining ownership of requirements, configuration adjustments and support ticket triage. |
Buyer Intent: Companies Evaluating Pega Case Management
- Pegasystems, a United States based Professional Services organization with 5443 Employees
- PT. Takenaka Indonesia, a Indonesia based Construction and Real Estate company with 450 Employees
- Siemens, a Germany based Manufacturing organization with 312000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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