List of Pega GenAI Blueprint Customers
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Since 2010, our global team of researchers has been studying Pega GenAI Blueprint customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega GenAI Blueprint for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega GenAI Blueprint for Intelligent Process Automation include: Bradesco, a Brazil based Banking and Financial Services organisation with 84022 employees and revenues of $46.67 billion, Vtal Brazil, a Brazil based Communications organisation with 2019 employees and revenues of $1.03 billion and many others.
Contact us if you need a completed and verified list of companies using Pega GenAI Blueprint, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega GenAI Blueprint customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bradesco | Banking and Financial Services | 84022 | $46.7B | Brazil | Pegasystems | Pega GenAI Blueprint | Intelligent Process Automation | 2025 | n/a |
In 2025 Bradesco implemented Pega GenAI Blueprint to accelerate wholesale credit processing and instrument end-to-end credit workflows. The deployment uses Pega GenAI Blueprint within the Intelligent Process Automation category and is hosted in the cloud, aligning the application to wholesale credit operations across the bank.
The implementation leverages Pega Intelligent Automation alongside Pega Process AI and Pega GenAI Blueprint to orchestrate underwriting workflows, automate routine processing steps, and surface AI-driven decision recommendations. Configuration centered on process orchestration, case management, and embedded process AI to improve user experience for credit officers and operations teams.
Deployed as a cloud-hosted platform, the Pega GenAI Blueprint solution orchestrates the end-to-end credit cycle from intake through decisioning and document handling, extending across credit underwriting, risk assessment, and operations functions. Integrations were focused on operationalizing automated decisioning and process orchestration within Bradesco's wholesale credit lifecycle without naming specific third-party systems.
Bradesco paired the technical rollout with strengthened decision governance and process controls to mitigate liabilities while empowering front-line decision-makers, reflecting explicit outcomes of improved operational efficiency and accelerated time-to-yes. The Pega GenAI Blueprint implementation positions Pega GenAI Blueprint Intelligent Process Automation as the central automation and AI layer for wholesale credit decisioning at Bradesco.
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Vtal Brazil | Communications | 2019 | $1.0B | Brazil | Pegasystems | Pega GenAI Blueprint | Intelligent Process Automation | 2025 | n/a |
In 2025 V.tal Brazil deployed Pega GenAI Blueprint on Pega Cloud as a core Intelligent Process Automation initiative to orchestrate Operations Support Systems workflows across its wholesale segment. The implementation targeted service order fulfillment and repair ticket management to centralize case orchestration and improve customer experience across commercial and operations teams.
The deployment used a center-out architecture with Pega GenAI Blueprint and Constellation for UI composition, enabling a Layer Cake case type model that specializes a single fulfillment case for multiple partners and products. Pega GenAI Blueprint centralized business rules and decision logic, and Constellation accelerated UI delivery and reuse of case type components, while the project retained a reuse library for workflows and APIs to minimize customization and speed new product launches.
Integrations were built to connect Pega with Salesforce for direct sales scenarios and with partner systems through standardized APIs to support partner onboarding and omnichannel order entry. Operational telemetry and environment monitoring were implemented using PDC proactive diagnostics, and data consolidation workstreams were created to pull dispersed customer and product information into the Pega platform for auditability and operational decisioning.
Governance combined a project mindset with a product operating model, staffed by paired business and system architects, executive sponsorship, and a roadmap prioritization process that emphasized reuse and test automation. Capgemini participated as an implementation partner during initial delivery and V.tal is formalizing a center of excellence to govern reuse, API standards, and deployment cadence. The program reported explicit early outcomes including a reduction in commercialization lead time from ten days to six minutes on the first scoped product and partner use case, and increased the proportion of data captured and evaluated through the Pega platform for faster operator decisions.
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