List of Pendo Feedback Customers
Raleigh, 27601, NC,
United States
Since 2010, our global team of researchers has been studying Pendo Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pendo Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pendo Feedback for Customer Experience include: Filevine, a United States based Professional Services organisation with 700 employees and revenues of $87.0 million, Agorapulse, a France based Professional Services organisation with 190 employees and revenues of $28.0 million, PetDesk, a United States based Professional Services organisation with 96 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using Pendo Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pendo Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Agorapulse | Professional Services | 190 | $28M | France | Pendo.io | Pendo Feedback | Customer Experience | 2023 | n/a |
In 2023, Agorapulse implemented Pendo Feedback to centralize solicitation and management of customer requests, aligning the initiative under Customer Experience priorities. The Pendo Feedback deployment targeted improved transparency in product planning and user communication for Agorapulse customers in Europe.
The implementation used the Pendo Feedback and Listen capabilities to capture, classify, and surface feature requests. Product and support teams used Pendo Feedback to log submissions, apply prioritization workflows, and publish a transparent product roadmap, while Listen provided in‑product and inbox collection channels to consolidate feedback streams.
Operational scope focused on product management and customer support as primary business functions, with the roadmap publication and automated update workflows extending communications to European users. Governance changes included structured triage and prioritization processes driven by the centralized feedback feed, and automated customer notifications to close the loop on requests. The program is reported to have reduced churn and improved communication with users in Europe.
|
 |
Filevine | Professional Services | 700 | $87M | United States | Pendo.io | Pendo Feedback | Customer Experience | 2021 | n/a |
In 2021, Filevine deployed Pendo Feedback as part of its Customer Experience strategy in the United States to systematize customer input for its legal software. Filevine implemented Pendo Feedback to centralize solicited and unsolicited product requests and to operationalize closed loop communication between product teams and customers.
The implementation leverages Pendo Feedback capabilities for feedback capture and triage, combined with Pendo Simon machine learning features to synthesize thousands of requests into thematic insights. Pendo Feedback was configured to extract recurring themes from high volume submissions, enabling product teams to prioritize development signals and maintain an auditable feedback repository.
Operational scope focused on product management and customer success functions, with workflows designed to automate closing the loop with customers and surface roadmap signals. Governance centered on using Pendo Feedback outputs as inputs to roadmap planning and release prioritization, standardizing how requests are categorized and escalated across teams.
Reported outcomes included accelerated product iteration cycles for Filevine’s legal software and strengthened customer partnerships through automated follow up and clearer expectation management. The combination of Pendo Feedback and Pendo Simon machine learning created a repeatable mechanism for turning volume feedback into prioritized product decisions.
|
 |
PetDesk | Professional Services | 96 | $14M | United States | Pendo.io | Pendo Feedback | Customer Experience | 2020 | n/a |
In 2020, PetDesk implemented Pendo Feedback as part of a voice-of-the-customer program to unify internal requests and increase product roadmap visibility. The Pendo Feedback deployment is categorized under Customer Experience and was targeted at PetDesk's US operations, connecting product management with customer-facing teams.
PetDesk had previously instrumented Pendo analytics and guides before COVID, then during the pandemic rolled out Pendo Feedback to close the loop on user requests and enable better customer segmentation. Implementation work centered on structured feedback capture, routing of requests into product planning workflows, and surfacing roadmap signals for cross-functional stakeholders.
Governance and process changes centralized intake and triage of feature requests, formalized close-the-loop workflows for customer-facing teams, and aligned product planning with segmented customer signals across its US sites. Pendo Feedback became the feedback capture and routing layer that product, support, and customer success teams referenced to improve transparency of roadmap decisions and to empower frontline teams to act on consolidated customer input.
|
Buyer Intent: Companies Evaluating Pendo Feedback
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||