List of PeopleSoft HR HelpDesk Customers
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United States
Since 2010, our global team of researchers has been studying PeopleSoft HR HelpDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PeopleSoft HR HelpDesk for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PeopleSoft HR HelpDesk for HR Service Delivery include: Yum! Brands, a United States based Retail organisation with 40000 employees and revenues of $7.55 billion, R.W. Braid, a United States based Insurance organisation with 4500 employees and revenues of $2.30 billion, Vidant Health, a United States based Non Profit organisation with 12500 employees and revenues of $1.80 billion and many others.
Contact us if you need a completed and verified list of companies using PeopleSoft HR HelpDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PeopleSoft HR HelpDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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R.W. Braid | Insurance | 4500 | $2.3B | United States | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | 2021 | n/a | In 2021, R.W. Baird implemented PeopleSoft HR HelpDesk within its HR Service Delivery environment in the United States. The implementation was accompanied by deployment of PeopleSoft HCM analytics, including PeopleSoft Insights and Kibana, to deliver HR reporting and dashboards and improve visibility into HR data and operations. PeopleSoft HR HelpDesk was configured to surface helpdesk-related Kibana dashboards and HR reporting, aligning service request visibility and case tracking with PeopleSoft HCM analytics. Module usage for PeopleSoft HR HelpDesk is noted as inferred from R.W. Baird’s adoption of PeopleSoft HCM analytics and the HelpDesk-related Kibana dashboards referenced by Oracle. The operational scope focused on HR reporting and HR operations for U.S. HR teams, centralizing analytics and dashboarding inside the PeopleSoft HCM analytics layer. Governance emphasized consolidated reporting and dashboard standards within PeopleSoft HCM analytics to ensure consistent HR operational visibility. | |
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Vidant Health | Non Profit | 12500 | $1.8B | United States | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | 2022 | n/a | In 2022, Vidant Health, now rebranded as ECU Health, directed employees to PeopleSoft Employee Self Service at myhr.vidanthealth.com for annual enrollment and broader HR self service in the United States. This public PeopleSoft Employee Self Service presence demonstrates active PeopleSoft HCM use and supports inferred adoption of the PeopleSoft HR HelpDesk application within the organization's HR Service Delivery environment. PeopleSoft HR HelpDesk is inferred to be configured to provide standard HR Service Delivery capabilities consistent with PeopleSoft HCM deployments, including case management, knowledge management, a service catalog for benefits and HR inquiries, automated ticket routing, and role based access for HR agents. Configuration is likely centered on integration with employee self service workflows such as annual enrollment, case lifecycle tracking, categorization, and queuing for HR specialists. Operationally the deployment would serve Vidant Health's United States employee population across HR, benefits, and payroll groups, consolidating employee requests from the myhr.vidanthealth.com portal into a centralized HR Service Delivery queue. Integrations are inferred to include synchronization with PeopleSoft HCM master data and the Employee Self Service portal to surface employee context, and standard authenticated portal integration and API based case creation patterns are consistent with this category. Governance and process changes around case ownership, knowledge base curation, and tiered escalation workflows are consistent with HR Service Delivery implementations and are inferred to be part of the rollout, aligning HR service owners and agent roles to the PeopleSoft HR HelpDesk module. Use of the PeopleSoft HR HelpDesk module is explicitly noted as inferred from the organization’s PeopleSoft HCM and self service deployment and from publicly visible enrollment workflows. | |
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Yum! Brands | Retail | 40000 | $7.5B | United States | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | 2016 | Apex IT | In 2016 Yum! Brands implemented PeopleSoft HR HelpDesk as part of its Oracle HCM Cloud journey, consolidating HR Service Delivery for payroll, benefits and pension teams in the United States. The program migrated on-premise PeopleSoft case management into the cloud-based HR Help Desk to centralize HR case and service request handling across functional teams. PeopleSoft HR HelpDesk deployment emphasized central case management, service request intake and automated routing, unified case records across HR functions, and role-based queues for payroll, benefits and pensions. Configuration work included case lifecycle workflows, a standardized service catalog, reporting and escalation paths aligned to HR Service Delivery operations. The implementation was delivered with Apex IT as systems integrator and integrated into Yum! Brands Oracle HCM Cloud tenant to surface HR tickets alongside core HCM records. Governance and workflow restructuring redefined ownership and handoffs between HR centers of excellence in the United States, aligning triage, escalation and fulfillment processes under a centralized case management model, and the project record and partner engagement are publicly documented. |
Buyer Intent: Companies Evaluating PeopleSoft HR HelpDesk
- Portal Hospital de Clínicas de Porto Alegre, a Brazil based Healthcare organization with 5000 Employees
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