Cottage Grove, 55016, MN,
United States
Apex IT
Apex IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Apex IT collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Apex IT | Oracle | Oracle CPQ Cloud (ex BigMachines) | Configure Price Quote (CPQ) | SPM |
| Apex IT | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Apex IT | Oracle | Oracle Sales Cloud | Sales Automation,CRM | CRM |
| Apex IT | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
| Apex IT | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Corporate Synergies (CSG) | Manufacturing | 300 | $80M | United States | Oracle | Oracle CX Cloud | Customer Experience | 2017 |
In 2017 Corporate Synergies (CSG) implemented Oracle CX Cloud and engaged Apex IT to move its CRM footprint from Salesforce Sales Cloud. Apex IT executed the migration and positioned Oracle CX Cloud as the primary Customer Experience platform for CSG.
The implementation focused on Customer Experience capabilities, configuring Oracle CX Cloud modules to support sales automation, customer service case management and marketing automation while consolidating account and contact data into a unified customer model. Corporate Synergies used Oracle CX Cloud to support sales, service and marketing business functions.
Apex IT led the data migration and cutover from Salesforce Sales Cloud, and managed role and security configuration, workflow automation and reporting setup, along with a phased rollout to sales, customer service and marketing teams. Governance was established around centralized system administration and role based access controls within Oracle CX Cloud.
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West Midlands Police | Government | 12673 | $850M | United Kingdom | Oracle | Oracle CX Cloud | Customer Experience | 2017 |
In 2017 West Midlands Police implemented Oracle CX Cloud as part of a broader cloud suite deployment that included ERP and HCM applications, migrating its customer engagement capability from Salesforce Service Cloud. The implementation is described in public reporting as one of the early cloud adoptions by a UK public safety agency and was aligned with the force's WMP 2020 change program.
The Oracle CX Cloud deployment delivered Customer Experience capabilities alongside Oracle SaaS ERP and HCM modules to modernize HR, finance, procurement and shared services workflows. The program produced an internal self service portal for officers and employees to access critical information and back office services, and a cloud hosted supplier portal to streamline interactions with vendors, with Oracle CX Cloud providing the front end for citizen and supplier engagement use cases.
The technical approach used Accenture’s Cloud First methodology and the Accenture Cloud Suite for Oracle to accelerate delivery, with implementation partners including Accenture and Apex IT. Integrations were implemented across the Oracle SaaS stack to enable information sharing between CX, ERP and HCM functions, improving cross departmental collaboration across the West Midlands region and supporting operational access to data when and where required.
Governance was formalized under the WMP 2020 transformation program, with Accenture acting as a long term transformation partner since 2014, and Oracle providing the cloud platform and application suite. Reported outcomes included modernized processes, increased efficiencies, improved collaboration and information sharing across the force, and new self service and supplier engagement channels enabled by Oracle CX Cloud and the broader Customer Experience deployment.
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World Kinect Corporation | Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle CPQ Cloud (ex BigMachines) | Configure Price Quote (CPQ) | 2015 |
In 2015, World Kinect Corporation implemented Oracle CPQ Cloud (ex BigMachines) within its Configure Price Quote (CPQ) environment. Apex IT served as the systems integrator and recommended and delivered enhancements to Oracle Sales Cloud to address complex customer needs associated with World Fuel Services, while supporting Configure Price Quote (CPQ) workflows across the commercial organization.
The engagement included configuration and implementation of Oracle Sales Cloud and Oracle CPQ Cloud as SaaS applications, with functional workstreams covering product configuration, pricing rules, quote generation, and approval workflow configuration. Consulting activities included pre-sales functional consulting, requirements analysis, and translating customer project requirements into Oracle Sales Cloud CRM and CPQ configuration artifacts.
Integrations were implemented using web services and database interfaces, integrating Oracle CPQ Cloud with Oracle Sales Cloud CRM and leveraging development components such as Groovy Script, Java, JavaScript, XML, HTML, SQL, and MySQL. Operational coverage focused on sales and quoting business functions, and the delivery model accommodated compressed timelines by coordinating developer workstreams with CRM and CPQ configuration.
Governance and delivery were managed through direct relationships with client teams, Oracle Support, and the Oracle Service Delivery Management team, with Apex IT identifying, assessing, and mitigating implementation risks. The project delivered targeted enhancements to Oracle Sales Cloud and configured Oracle CPQ Cloud to align quoting and pricing processes with customer requirements, while supporting multiple concurrent deadlines.
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Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle Sales Cloud | Sales Automation,CRM | 2019 |
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Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2015 |
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Retail | 40000 | $7.5B | United States | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | 2016 |
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Buyer Intent: Companies Evaluating Apex IT Services
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