Cottage Grove, 55016, MN,
United States
Apex IT
Apex IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Apex IT collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Apex IT | Oracle | Oracle CPQ Cloud (ex BigMachines) | Configure Price Quote (CPQ) | SPM |
| Apex IT | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Apex IT | Oracle | Oracle Sales Cloud | Sales Automation,CRM | CRM |
| Apex IT | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
| Apex IT | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Corporate Synergies (CSG) | Manufacturing | 300 | $80M | United States | Oracle | Oracle CX Cloud | Customer Experience | 2017 |
In 2017 Corporate Synergies (CSG) implemented Oracle CX Cloud and engaged Apex IT to move its CRM footprint from Salesforce Sales Cloud. Apex IT executed the migration and positioned Oracle CX Cloud as the primary Customer Experience platform for CSG.
The implementation focused on Customer Experience capabilities, configuring Oracle CX Cloud modules to support sales automation, customer service case management and marketing automation while consolidating account and contact data into a unified customer model. Corporate Synergies used Oracle CX Cloud to support sales, service and marketing business functions.
Apex IT led the data migration and cutover from Salesforce Sales Cloud, and managed role and security configuration, workflow automation and reporting setup, along with a phased rollout to sales, customer service and marketing teams. Governance was established around centralized system administration and role based access controls within Oracle CX Cloud.
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West Midlands Police | Government | 12673 | $850M | United Kingdom | Oracle | Oracle CX Cloud | Customer Experience | 2017 |
In 2017 West Midlands Police implemented Oracle CX Cloud as part of a broader cloud suite deployment that included ERP and HCM applications, migrating its customer engagement capability from Salesforce Service Cloud. The implementation is described in public reporting as one of the early cloud adoptions by a UK public safety agency and was aligned with the force's WMP 2020 change program.
The Oracle CX Cloud deployment delivered Customer Experience capabilities alongside Oracle SaaS ERP and HCM modules to modernize HR, finance, procurement and shared services workflows. The program produced an internal self service portal for officers and employees to access critical information and back office services, and a cloud hosted supplier portal to streamline interactions with vendors, with Oracle CX Cloud providing the front end for citizen and supplier engagement use cases.
The technical approach used Accenture’s Cloud First methodology and the Accenture Cloud Suite for Oracle to accelerate delivery, with implementation partners including Accenture and Apex IT. Integrations were implemented across the Oracle SaaS stack to enable information sharing between CX, ERP and HCM functions, improving cross departmental collaboration across the West Midlands region and supporting operational access to data when and where required.
Governance was formalized under the WMP 2020 transformation program, with Accenture acting as a long term transformation partner since 2014, and Oracle providing the cloud platform and application suite. Reported outcomes included modernized processes, increased efficiencies, improved collaboration and information sharing across the force, and new self service and supplier engagement channels enabled by Oracle CX Cloud and the broader Customer Experience deployment.
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World Kinect Corporation | Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle Sales Cloud | Sales Automation,CRM | 2019 |
In 2019, World Kinect Corporation implemented Oracle Sales Cloud. The deployment targeted Sales Automation,CRM capabilities to support core sales and customer data workflows, and Apex IT served as the system integrator.
The Oracle Sales Cloud implementation included configuration of sales automation workflows, opportunity management, account and contact management, lead management, and pipeline management. The program also encompassed integration touchpoints with master data management and financial cloud modules to align customer master and transactional finance records with CRM records.
Technical delivery focused on building and maintaining interfaces between Workday and Oracle ERP, and between Oracle ERP and cloud based applications, leveraging an API based integration layer and iterative interface releases. Integration work was structured as multiple concurrent integration projects, delivering orchestrated data flows for customer, account and transactional objects across the application landscape.
Governance and delivery used Agile scrum and KANBAN methodologies, with an Iteration Lead and Senior Business Analyst managing sprint planning, backlog grooming and cross functional coordination. The implementation impacted sales, finance and IT teams and established repeatable integration development and release processes under Apex IT oversight.
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Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle CPQ Cloud (ex BigMachines) | Configure Price Quote (CPQ) | 2015 |
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Oil, Gas and Chemicals | 5000 | $59.0B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2015 |
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Retail | 40000 | $7.5B | United States | Oracle | PeopleSoft HR HelpDesk | HR Service Delivery | 2016 |
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