List of Peopleware WFM platform Customers
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Since 2010, our global team of researchers has been studying Peopleware WFM platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peopleware WFM platform for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peopleware WFM platform for Workforce Management include: MSC Cruises, a Switzerland based Transportation organisation with 30000 employees and revenues of $959.0 million, Hotel Chocolat, a United Kingdom based Retail organisation with 2000 employees and revenues of $261.0 million, Videoslots Malta, a Malta based Leisure and Hospitality organisation with 300 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Peopleware WFM platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Peopleware WFM platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hotel Chocolat | Retail | 2000 | $261M | United Kingdom | InVision AG | Peopleware WFM platform | Workforce Management | 2024 | n/a |
In 2024 Hotel Chocolat implemented the Peopleware WFM platform as its Workforce Management solution to address cumbersome manual staff scheduling across its United Kingdom retail stores and production sites. The effort is focused on retail operations workforce scheduling and aligning shift assignments with seasonal demand patterns.
The deployment leverages core Workforce Management capabilities including scheduling, time off and intraday modules to automate skills based rostering, manage peak seasonal volumes and enable mobile self service for employees. Configuration work emphasized roster templates, skills matrices and intraday adjustment workflows to support store level planners and production supervisors.
Operational coverage is scoped to the United Kingdom and impacts retail operations, store management, production planning and HR time capture processes. Governance changes concentrated on planning workflow standardization and manager approval practices, with the Peopleware WFM platform intended to streamline planning and reduce operational costs.
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MSC Cruises | Transportation | 30000 | $959M | Switzerland | InVision AG | Peopleware WFM platform | Workforce Management | 2025 | n/a |
In 2025, MSC Cruises implemented the Peopleware WFM platform, adopting Workforce Management capabilities to modernize its global contact-centre operations and target customer service operations from the UK. The deployment focused on centralized workforce planning for contact centres while supporting regional configuration, aligning scheduling and intraday controls with demand-oriented forecasting workloads across channels.
The Peopleware WFM platform configuration emphasized demand-oriented forecasting, cross-channel scheduling, intraday controls, and employee self-service, with inferred module usage including forecasting, scheduling, intraday management, and time-off. Functional workflows formalized forecast to schedule handoffs, automated cross-channel agent assignments, and supervisor-led intraday adherence controls, while employee self-service provided shift bidding and time-off requests to reduce administrative load.
Rollout in 2025 began with UK customer service operations and expanded operational coverage across regions, with governance changes to planning and intraday operations that centralized forecasting ownership and delegated day-of adjustments to contact-centre supervisors. The implementation was delivered by Peopleware with vendor InVision AG noted in project records, and the project delivered measurable outcomes across regions related to waiting time and abandonment reduction as described in the case study.
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Videoslots Malta | Leisure and Hospitality | 300 | $100M | Malta | InVision AG | Peopleware WFM platform | Workforce Management | 2023 | n/a |
In 2023, Videoslots Malta implemented the Peopleware WFM platform and deployed injixo from InVision AG for its Malta-based online gaming contact centre. The deployment targeted customer service workforce planning and scheduling and went live within weeks of onboarding.
The Peopleware WFM platform served as the Workforce Management backbone for forecasting, scheduling, and intraday management, capabilities inferred from the customer outcomes described. Configuration emphasized demand-driven forecasting models and roster optimization to align agent availability with gaming contact volumes. Scheduling rules and intraday exception handling were applied to reduce planner intervention.
Operational scope was limited to Malta customer service operations, covering end-to-end workforce planning and day-to-day schedule execution. The deployment used centralized planner workflows to standardize shift creation and intraday adjustments across the contact centre.
Rollout was rapid, with operational use beginning within weeks of onboarding and phased into routine planning cycles. Videoslots reported a 60% reduction in planner workload and a 15% reduction in staffing through more accurate forecasting, outcomes stated in the source. Governance changes focused on centralized scheduling ownership and intraday monitoring to sustain those improvements.
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Buyer Intent: Companies Evaluating Peopleware WFM platform
- Uninova, a Portugal based Non Profit organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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