List of Phalanx Customers
Glasgow, G1 1RD,
United Kingdom
Since 2010, our global team of researchers has been studying Phalanx customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Phalanx for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Phalanx for Field Service Management include: Balfour Beatty, a United Kingdom based Construction and Real Estate organisation with 26140 employees and revenues of $12.47 billion, Aggreko, a United Kingdom based Oil, Gas and Chemicals organisation with 6000 employees and revenues of $1.05 billion, Gap Group, a United Kingdom based Professional Services organisation with 1713 employees and revenues of $284.1 million and many others.
Contact us if you need a completed and verified list of companies using Phalanx, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Phalanx customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aggreko | Oil, Gas and Chemicals | 6000 | $1.1B | United Kingdom | Spartan Solutions | Phalanx | Field Service Management | 2009 | n/a | In 2009 Aggreko implemented Phalanx Field Service Management to remove paperwork bottlenecks and create real-time wireless links between its service centres and back-office systems. The deployment targeted service operations across Europe and North America and aimed to improve contract billing accuracy and operational efficiency. The implementation centered on operations and asset management using Phalanx mobile and APM applications, enabling field technicians to capture job completion, asset condition, and service data on handheld devices. Phalanx mobile/APM apps were configured to support field work order processing, asset tracking, and mobile data capture workflows aligned with Field Service Management functional patterns. Wireless links were provisioned to reduce data latency between field activity and central processing. Integrations connected Phalanx to Aggreko's ERP and other back-office systems to synchronize contract, asset, and billing records, preserving a single source for contract billing information. The architectural approach emphasized real-time data flows between mobile devices, wireless connectivity at service centres, and centralized transactional systems. Spartan Solutions documented the deployment and integration patterns in a published case study. Operational scope included field service, asset management, and contract billing functions at regional service centres, shifting paperwork processes toward mobile digital workflows and centralized billing reconciliation. The implementation delivered improved contract billing accuracy and operational efficiency across Europe and North America as reported by Aggreko and Spartan Solutions. | |
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Balfour Beatty | Construction and Real Estate | 26140 | $12.5B | United Kingdom | Spartan Solutions | Phalanx | Field Service Management | 2019 | n/a | In 2019, Balfour Beatty implemented Phalanx from Spartan Solutions, deploying the PHALANX Delivery, Return and Depot Transfer apps alongside the Tag-It tagging app across 15 UK depots. The Field Service Management implementation replaced manual paper processes and introduced RFID and barcode tagging to provide real time visibility of some 30,000 items. The deployment targeted equipment logistics and supply chain operations, centralizing depot transfer, returns and delivery workflows. PHALANX Delivery, Return and Depot Transfer modules were configured to capture item movements, record depot transfers, and support returns workflows, while the Tag-It tagging app provided RFID and barcode scanning and item level inventory status. Configuration emphasized item-level tracking and process digitization consistent with Field Service Management functional workflows, reducing reliance on paper records and enabling automated movement records. The solution implemented scanning, tagging and transactional capture at the point of equipment change of custody. Spartan Solutions integrated Phalanx with Balfour Beatty back-office systems as described in the Spartan case study, enabling data flows between field operations and corporate inventory ledgers. Operational coverage included depot operations, equipment logistics, supply chain and inventory management across 15 UK depots in the United Kingdom. The rollout delivered real time equipment visibility and supported stated reductions in stockholding and errors, aligning the Phalanx Field Service Management application with inventory governance and operational control. | |
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Gap Group | Professional Services | 1713 | $284M | United Kingdom | Spartan Solutions | Phalanx | Field Service Management | 2021 | n/a | In 2021, Gap Group implemented Phalanx, deploying the PHALANX Digital Workshop application from Spartan Solutions to digitise depot workshop operations. The project began with an eight week pilot of PHALANX Digital Workshop and was then rolled out across Gap Group's depot network. The deployment targeted workshop maintenance capabilities within the Field Service Management category, replacing paper forms and standardising technician workflows. Configuration emphasized digital work order capture, technician checklists and parts issuance workflows, aligning with common Field Service Management functional modules for workshop operations and job documentation. Operational coverage extended to depot workshop and maintenance operations across 175 depots, impacting workshop technicians, maintenance supervisors, procurement and compliance functions. The solution centralized workshop activity data to increase procurement visibility and to standardise maintenance procedures across sites. Governance followed a pilot to phased rollout approach described in Spartan Solutions' case study, with standardised technician processes and controls instituted during adoption. According to Spartan's case study and the July 2021 announcement, the PHALANX Digital Workshop rollout delivered better asset utilisation, improved compliance and enhanced procurement visibility. |
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