List of Phone.com Customers
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United States
Since 2010, our global team of researchers has been studying Phone.com customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Phone.com for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Phone.com for PBX, VoiP and Phone Systems include: Spectrio, a United States based Professional Services organisation with 500 employees and revenues of $150.0 million, Chris Bonner Insurance United States, a United States based Insurance organisation with 10 employees and revenues of $1.0 million, My Solution Services, a United States based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Phone.com, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Phone.com customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chris Bonner Insurance United States | Insurance | 10 | $1M | United States | Phone.com | Phone.com | PBX, VoiP and Phone Systems | 2012 | n/a |
In 2012, Chris Bonner Insurance implemented Phone.com as its PBX, VoiP and Phone Systems solution to support client communications across claims and client intake workflows. The small Bellingham, Washington brokerage used Phone.com to provision local numbers and core SMB telephony functionality for a compact user base across its office.
Phone.com was configured to deliver core telephony modules including call forwarding, call transfer, voicemail to email and an auto receptionist for inbound routing. The Phone.com deployment emphasized cloud-hosted voice functionality and virtual number provisioning consistent with PBX, VoiP and Phone Systems category capabilities.
Operational coverage focused on front-line business functions, explicitly claims handling and client intake, where the service streamlined telephone routing and message capture. Integrations with other systems are not specified in source material, the implementation primarily addressed telephony workflows and client communication channels within the insurance process area.
Governance and rollout were oriented to small team operations, with configuration centered on call automation and message delivery policies to improve responsiveness outside normal hours. The Phone.com deployment improved after hours responsiveness and call automation for claims and client intake, as described in the case study.
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My Solution Services | Professional Services | 15 | $1M | United States | Phone.com | Phone.com | PBX, VoiP and Phone Systems | 2016 | n/a |
My Solution Services implemented Phone.com in 2016 as its exclusive telephony platform. Phone.com provides the PBX, VoiP and Phone Systems capabilities used to support intake, scheduling and phone-based practice management for mental health clinicians within the company.
The implementation centered on Phone.com account configuration for HIPAA compliant operations and partner and agent provisioning, enabling role-based access for clinicians and intake staff. The deployment used Phone.com hosted telephony with onsite intake endpoints and scheduling workflows configured to match clinical intake and appointment booking processes for a 15-person professional services firm.
Operational scope covered the healthcare and process area and partner services, with Phone.com supporting an onsite intake operation for clients as described in vendor materials and My Solution Services pages. Governance emphasis focused on HIPAA compliance controls, partner provisioning workflows and aligning scheduling practices to clinical operations, enabling the company to offer compliant phone and scheduling services through Phone.com.
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Spectrio | Professional Services | 500 | $150M | United States | Phone.com | Phone.com | PBX, VoiP and Phone Systems | 2013 | n/a |
In 2013, Spectrio implemented Phone.com within the PBX, VoiP and Phone Systems category to add VoIP and telephony capabilities into its marketing and customer engagement services. The initiative focused on embedding telephony into Spectrio’s service portfolio, with explicit use cases around on hold messaging and contact workflows to support customer experience and operations. Phone.com was adopted as the application layer that enabled Spectrio to package phone based features into client offerings.
Implementation work included configuration of call routing logic and CTI integration to associate voice sessions with contact workflow records and messaging delivery. Phone.com handled on hold message delivery and operational call handling while leveraging standard PBX and VoIP capabilities such as number provisioning, session management, and SIP based connectivity. These functional elements were applied to orchestrate voice interactions as part of Spectrio’s customer engagement stack.
Integrations were concentrated on linking Phone.com telephony to Spectrio’s contact workflow systems and to its on hold messaging delivery processes, enabling voice events to trigger or be referenced by existing customer engagement workflows. Operational scope centered on customer experience and operations teams, with telephony services embedded into client facing service bundles rather than treated as a standalone internal toolset.
Governance consolidated telephony ownership within operations and service delivery, standardizing call routing, CTI usage, and message workflow processes to ensure consistent service packaging. Phone.com documented the relationship in a 2019 customer post that described the partnership as beginning several years earlier, corroborating the multi year engagement that included the 2013 deployment.
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