List of Pindrop Pulse Customers
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Since 2010, our global team of researchers has been studying Pindrop Pulse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pindrop Pulse for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pindrop Pulse for Identity and Access Management (IAM) include: First National Bank of Omaha, a United States based Banking and Financial Services organisation with 4500 employees and revenues of $1.50 billion, United Community, a United States based Banking and Financial Services organisation with 2979 employees and revenues of $901.0 million, Michigan State University Federal Credit Union, a United States based Banking and Financial Services organisation with 1300 employees and revenues of $498.0 million and many others.
Contact us if you need a completed and verified list of companies using Pindrop Pulse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pindrop Pulse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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First National Bank of Omaha | Banking and Financial Services | 4500 | $1.5B | United States | Pindrop Security | Pindrop Pulse | Identity and Access Management (IAM) | 2024 | n/a |
In 2024, First National Bank of Omaha participated in Pindrop Pulse’s early beta program to add audio deepfake detection to its contact center fraud and authentication controls, deploying Pindrop Pulse within an Identity and Access Management (IAM) context. The engagement is explicitly tied to contact center and customer service operations in the United States, reflecting a focused operational scope for caller authentication enhancements.
The implementation layered Pindrop Pulse alongside the bank’s existing Pindrop Protect/Passport deployment, instrumenting audio deepfake detection capabilities into the contact center audio path. Functional capabilities emphasized included real time deepfake audio detection and generating authentication risk signals for caller verification workflows, with orchestration into existing authentication controls rather than replacing core voice biometrics components.
Integrations were centered on Pindrop Protect/Passport and the bank’s contact center authentication stack, enabling Pulse to feed synthetic voice indicators into escalation and verification processes. Rollout occurred through the Pindrop early and beta program, implying controlled testing and phased adoption within customer service channels to validate detection efficacy and consumer experience impacts.
The bank used Pindrop Pulse to proactively detect synthetic voices and to strengthen caller authentication without degrading customer experience, preserving existing caller flows while adding anti‑deepfake surveillance to fraud controls.
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Michigan State University Federal Credit Union | Banking and Financial Services | 1300 | $498M | United States | Pindrop Security | Pindrop Pulse | Identity and Access Management (IAM) | 2024 | n/a |
In 2024, Michigan State University Federal Credit Union deployed Pindrop Protect and Passport during a Five9 cloud contact center migration, and positioned to incorporate Pindrop Pulse to extend synthetic voice detection capabilities within its Identity and Access Management (IAM) framework. The Five9 migration served as the primary rollout vehicle for modernizing member authentication and fraud detection in contact center and member services operations in the United States.
Implementation centered on voice and call‑center authentication workflows, using Pindrop Protect and Passport to automate member verification and fraud scoring at the point of contact, with plans to adopt Pindrop Pulse for synthetic‑voice and deepfake detection alongside those modules. The narrative explicitly ties Pindrop Pulse to Identity and Access Management (IAM) use cases, including automated authentication flows, voice threat detection, and enhanced fraud analytics as complementary capabilities to Protect and Passport.
Operational integration linked the Pindrop suite to the Five9 cloud contact center environment to secure live member interactions, with deployment scope focused on contact center and member services in the United States. The implementation reduced average member authentication time by approximately 50 percent and produced an annualized operational savings figure of about $561,600 as reported, positioning Michigan State University Federal Credit Union to further integrate Pindrop Pulse for synthetic‑voice detection as part of ongoing IAM governance and risk mitigation efforts.
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United Community | Banking and Financial Services | 2979 | $901M | United States | Pindrop Security | Pindrop Pulse | Identity and Access Management (IAM) | 2024 | n/a |
United Community implemented Pindrop Pulse in 2024 as an Identity and Access Management (IAM) application to bring voice security into its contact centers and customer service operations in the United States. The deployment targeted reduction of verification friction and improvement of agent productivity by embedding voice authentication and fraud detection into agent verification workflows. Pindrop Pulse was used for voice authentication and fraud detection capabilities, with the implementation focused on contact center authentication flows and caller risk scoring as part of front-line fraud defenses. United Community is a Pindrop customer for voice authentication and fraud detection and could extend the broader Pindrop suite to include Pindrop Pulse deepfake detection to augment its fraud defenses. The rollout was scoped to contact center and customer service functions, and the Pindrop case study reports an approximate 29 second reduction in average handle time along with measurable customer satisfaction gains following the implementation.
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