List of Pisano CX Customers
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Since 2010, our global team of researchers has been studying Pisano CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pisano CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pisano CX for Customer Experience include: Turkish is Bank, a Turkey based Banking and Financial Services organisation with 20329 employees and revenues of $6.92 billion, QNB Sigorta Turkey, a Turkey based Insurance organisation with 800 employees and revenues of $202.0 million, Pluxee Turkey, a Turkey based Professional Services organisation with 265 employees and revenues of $120.0 million, N Kolay Turkey, a Turkey based Banking and Financial Services organisation with 150 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Pisano CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pisano CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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N Kolay Turkey | Banking and Financial Services | 150 | $30M | Turkey | Pisano | Pisano CX | Customer Experience | 2026 | n/a |
In 2026, N Kolay Turkey deployed Pisano CX on its website as the Customer Experience platform used to centralize digital feedback capture and customer engagement on its corporate site. Pisano CX is implemented to instrument web journeys and collect structured and in‑session feedback across online touchpoints.
The deployment configures Pisano CX modules typical for Customer Experience workflows, including a web-embedded feedback widget, survey orchestration, and analytics dashboards for experience measurement and reporting. Configuration work focused on survey routing, tagging of responses for thematic analysis, and dashboard segmentation to support stakeholder visibility.
Operational scope is concentrated on the company website, with the implementation supporting customer service, product management, user experience design, and marketing teams at N Kolay Turkey. The solution captures feedback across site-based customer journeys and surfaces qualitative inputs and structured responses for internal review.
Governance and workflow changes accompany the roll out, with role-based access to Pisano CX dashboards, defined routing rules for handling incoming feedback, and formal processes to incorporate submitted insights into product and support workflows. Ongoing operationalization emphasizes maintaining feedback hygiene, dashboard ownership, and cross-functional review cycles to ensure web-sourced customer input is actionable.
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Pluxee Turkey | Professional Services | 265 | $120M | Turkey | Pisano | Pisano CX | Customer Experience | 2022 | n/a |
In 2022, Pluxee Turkey implemented Pisano CX to centralize omnichannel customer and employee feedback across digital and offline touchpoints in Turkey, leveraging Pisano CX as a Customer Experience solution to improve visibility and enable closed-loop actions. The engagement focused on consolidating feedback streams into a single Customer Experience platform to provide unified reporting and operational oversight across sites and channels.
Module usage is inferred to have included omnichannel feedback collection, hierarchical reporting and action workflows, with configuration aligned to channel mapping, role based dashboards and tailored response templates. Pisano CX functionality was used to capture digital and in-person feedback, route tasks and assign ownership, and surface escalation paths through hierarchical reporting to support localized remediation.
Operational scope covered customer experience teams and employee experience stakeholders across Turkey, enabling local managers and centralized CX governance to coordinate responses and track resolution. Governance and process changes emphasized closed-loop workflows and role based accountability, with hierarchical reporting enabling oversight and escalation across functions. The implementation enabled better CX visibility and closed-loop action capability as described by the engagement.
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QNB Sigorta Turkey | Insurance | 800 | $202M | Turkey | Pisano | Pisano CX | Customer Experience | 2024 | n/a |
In 2024, QNB Sigorta Turkey deployed Pisano CX to capture real-time policyholder feedback and drive improvements in customer experience, aligning with the Customer Experience application category. The implementation used Pisano's XM platform to instrument customer touchpoints across service and claims interactions, concentrating on customer service and claims handling business functions. Deployment emphasized channel-level feedback capture from frontline agents and policyholder interactions, with centralized visibility for regional and functional managers.
Key modules implemented included real-time feedback collection, NPS and CSAT dashboarding, and customer journey customization capabilities provided by Pisano CX. Configuration work focused on feedback ingestion pipelines, event-based triggers to surface critical issues to operations teams, and dashboard segmentation for NPS and CSAT reporting. Journey customization was used to tailor follow-up workflows based on feedback signals and to standardize remediation steps within claims and service processes.
Operational integration connected Pisano CX feedback flows into frontline and claims workflows to enable routing of cases and to inform case handling priorities, while reporting streams fed operational dashboards for claims and customer service teams. Governance established centralized NPS and CSAT measurement and defined escalation and remediation workflows for feedback-driven cases. Pisano reports the program delivered a 15% NPS improvement in Turkey, recorded through the Pisano CX implementation.
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Banking and Financial Services | 20329 | $6.9B | Turkey | Pisano | Pisano CX | Customer Experience | 2018 | n/a |
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