List of PLAID KARTE CX Platform Customers
Since 2010, our global team of researchers has been studying PLAID KARTE CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PLAID KARTE CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PLAID KARTE CX Platform for Customer Experience include: The Kansai Electric Power Company, a Japan based Utilities organisation with 31428 employees and revenues of $29.61 billion, Monzo Bank, a United Kingdom based Banking and Financial Services organisation with 3700 employees and revenues of $1.57 billion, Fujimoto Holdings, a Japan based Consumer Packaged Goods organisation with 1170 employees and revenues of $172.1 million, Ozeki Corporation, a Japan based Consumer Packaged Goods organisation with 375 employees and revenues of $146.0 million, Misawa & Co., a Japan based Retail organisation with 189 employees and revenues of $88.0 million and many others.
Contact us if you need a completed and verified list of companies using PLAID KARTE CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PLAID KARTE CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fujimoto Holdings | Consumer Packaged Goods | 1170 | $172M | Japan | PLAID | PLAID KARTE CX Platform | Customer Experience | 2019 | n/a |
In 2019, Fujimoto Holdings implemented the PLAID KARTE CX Platform to formalize customer engagement and analytics capabilities. The PLAID KARTE CX Platform was introduced alongside the launch of a dedicated data utilization department and a digital marketing department to operationalize Customer Experience across web channels.
Deployment architecture emphasized cloud-native data analysis infrastructure built on Google Cloud Platform, with ETL and ELT pipelines developed using trocco to ingest web access logs and event streams. Implementation work concentrated on configuring customer segmentation, behavioral tracking, personalization rules, and campaign orchestration capabilities within the PLAID KARTE CX Platform, while also establishing KPI design and a web access log analysis environment.
Integrations explicitly included Google Cloud Platform for storage and analytics and trocco for ETL orchestration, enabling continuous ingestion of web access logs into the CX platform and downstream analytics workflows. Operational scope focused on digital marketing and data utilization teams in Japan, with governance activities centered on KPI definition and coordination between analytics and marketing to align workflows and campaign execution.
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Misawa & Co. | Retail | 189 | $88M | Japan | PLAID | PLAID KARTE CX Platform | Customer Experience | 2018 | n/a |
In 2018, Misawa & Co. implemented PLAID KARTE CX Platform on its public website to centralize customer behavior capture and drive on-site engagement. The PLAID KARTE CX Platform was deployed as a Customer Experience solution with client side tagging and a web data layer to record page views, clicks, form submissions and ecommerce touchpoints. Deployment produced unified customer profiles and event streams that marketing and ecommerce teams could use for segmentation and personalization workflows.
Configuration emphasized Customer Experience modules common to the category, including real time segmentation, content personalization, campaign orchestration and analytics instrumentation, aligned to merchandising and campaign calendars. Operational scope covered the company website and involved marketing, ecommerce merchandising and customer support functions, with governance centered on event taxonomy, profile hygiene and staged rollout across product pages and checkout funnels. The implementation focused on web experience orchestration and profile driven messaging to support customer engagement on the Misawa & Co. site.
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Monzo Bank | Banking and Financial Services | 3700 | $1.6B | United Kingdom | PLAID | PLAID KARTE CX Platform | Customer Experience | 2015 | n/a |
In 2015 Monzo Bank implemented PLAID KARTE CX Platform as part of its Customer Experience initiatives, deploying the PLAID KARTE CX Platform to support customer facing services and payments orchestration. The implementation targeted customer experience workflows across product and engineering teams, establishing a platform foundation for both UK operations and a US beta launch.
The delivery used a bespoke microservice platform architecture designed for scalable product development and secure operation as a regulated UK bank. Architectural work included infrastructure and backend development for customer facing features, physical data centre and networking build out for real time payments, and design of a payments processor component that integrated with core banking systems for certification and live proving.
Functional modules implemented included customer facing product APIs, a payments processing engine, card issuing support, and data connector integrations. The implementation integrated with a broad set of payment rails and processors, explicitly including Bacs, CHAPS, Faster Payments via agency hosted gateway and direct connection, TransferWise now Wise, Cheque Image Clearing, SWIFT, SEPA, Mastercard, and ACH, along with third party services such as Stripe and Plaid for card and account data connectivity.
Operational coverage spanned payments, platform, infrastructure, storage and product engineering teams, and included the US beta program where integrations with third party processors and partner banks were executed for limited launch. Governance and rollout activities included testing and certification with Vocalink for Faster Payments, building relationships with five Vocalink teams, management of launch and live proving, and representation on Faster Payments Service committees where Monzo served as a Senior Payments Executive.
Platform and operational outcomes stated by the program included building the physical and logical infrastructure to support live payments processing and achieving zero downtime migrations from self hosted databases to managed AWS services with linearizability guarantees. Technical leadership evolved through technical lead and senior engineering roles that set platform direction and drove cross team execution during international expansion.
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Consumer Packaged Goods | 375 | $146M | Japan | PLAID | PLAID KARTE CX Platform | Customer Experience | 2019 | n/a |
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Utilities | 31428 | $29.6B | Japan | PLAID | PLAID KARTE CX Platform | Customer Experience | 2021 | n/a |
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