List of Playlist Customer360 Customers
Walnut, 91789, CA,
United States
Since 2010, our global team of researchers has been studying Playlist Customer360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playlist Customer360 for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playlist Customer360 for Customer Experience include: FabFitFun, a United States based Retail organisation with 1200 employees and revenues of $600.0 million, Scale AI, a United States based Professional Services organisation with 450 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Playlist Customer360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playlist Customer360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FabFitFun | Retail | 1200 | $600M | United States | Playlist | Playlist Customer360 | Customer Experience | 2021 | n/a |
In 2021, FabFitFun implemented Playlist Customer360 as part of its Customer Experience stack. The deployment was a CRM support deployment in the United States focused on agent productivity and was delivered as a lightweight SaaS Zendesk app, with go-live estimated in 2021. The Playlist Customer360 implementation embedded Looker dashboards directly into the Zendesk ticket interface to provide contextual customer data without additional navigation. Implementation scope centered on support agents and CRM workflows rather than enterprise wide system changes.
Technically the implementation used the Zendesk app framework to surface embedded Looker visualizations inside tickets, creating an in ticket 360 degree view so there are no clicks needed and agents have customer information at their fingertips. Functionally this configuration delivered customer profile data, recent interactions, and dashboarded analytics inside the support workflow, improving agent access to CRM and support data. Governance focused on updating ticket handling workflows to use the in ticket view and on training support staff to rely on the Playlist Customer360 interface during case resolution. The Playlist Customer360 deployment is classified under Customer Experience and was scoped to support operations and agent productivity in the United States.
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Scale AI | Professional Services | 450 | $70M | United States | Playlist | Playlist Customer360 | Customer Experience | 2021 | n/a |
In 2021, Scale AI implemented Playlist Customer360 to surface read-only customer analytics inside Zendesk for CRM and support teams. The Playlist Customer360 solution was purchased and put live as a simple SaaS integration in the United States, embedding analytics directly into support workflows for Customer Experience use cases.
The deployment embedded Looker dashboards via Playlist's Zendesk Customer 360 app, surfacing read-only dashboards inside the Zendesk interface so support agents could access customer analytics without engineering effort. Configuration focused on dashboard embedding and in-context analytics delivery within agent ticket workflows, aligning the Playlist Customer360 implementation with standard CRM and support functional terminology.
Operational scope covered Scale AI's support organization and CRM functions in the United States, reducing the need for bespoke analytics tooling inside tickets. Scale AI reported an approximate 25 percent increase in agent performance following the Playlist Customer360 rollout, and the SaaS integration model minimized internal engineering involvement during implementation.
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Buyer Intent: Companies Evaluating Playlist Customer360
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