List of Playvox Learning Customers
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Since 2010, our global team of researchers has been studying Playvox Learning customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Learning for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Learning for Learning and Development include: Nubank, a Brazil based Banking and Financial Services organisation with 8716 employees and revenues of $8.27 billion, Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, Sumup United Kingdom, a United Kingdom based Banking and Financial Services organisation with 62 employees and revenues of $229.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Learning, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Learning customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nubank | Banking and Financial Services | 8716 | $8.3B | Brazil | Playvox | Playvox Learning | Learning and Development | 2020 | n/a |
In 2020, Nubank implemented Playvox Learning as part of Playvox’s agent optimisation suite. The Playvox Learning deployment targeted the bank’s CX organisation across Latin America, positioning Learning and Development capabilities alongside quality and coaching to support a more agent-centric approach to customer service quality.
The implementation delivered core Learning and Development functionality typical of the category, including learning management for agent training pathways, coaching workflows for supervisors, structured quality evaluation templates, individualized learning plans, content management and assessment orchestration. Configuration emphasized agent-facing learning journeys and supervisor-led coaching cadences to operationalize continuous skills development and quality monitoring.
Operational scope focused on customer experience and contact center operations within Nubank’s Latin American footprint, with central administration of learning content and localized coach workflows to align with regional CX processes. The deployment integrated learning and coaching into daily agent quality routines rather than functioning as an isolated training silo.
Governance changes aligned coaching, quality assurance and learning under a unified agent optimisation program, creating manager-driven coaching responsibilities and standardized evaluation workflows. Vendor statements link use of Playvox Learning to driving a more agent-centric approach to customer service quality across Nubank’s CX organisation.
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Sumup United Kingdom | Banking and Financial Services | 62 | $229M | United Kingdom | Playvox | Playvox Learning | Learning and Development | 2022 | n/a |
In 2022, SumUp implemented Playvox Learning, a Learning and Development application for customer support enablement. The deployment focused on the customer support organisation across SumUp's international operations and was oriented toward improving quality, coaching and onboarding.
The implementation centered on Playvox Learning for training and enablement, with structured training sessions and coach led programs inferred from the case study description. Quality and Learning and Development teams were aligned to create closed loop feedback between quality evaluations and training content, accelerating competency development for front line agents.
Rollout scope emphasized new hire onboarding and ongoing coaching within support, accompanied by governance changes to formalize collaboration between Quality and Learning and Development teams and to tie training completion to quality review cycles. Operational coverage was explicitly within customer support across international operations, reflecting a cross site enablement approach.
Following the Playvox Learning deployment SumUp reported approximately 5% CSAT uplift and faster onboarding quality improvements for new hires as described in the case study. The narrative links Playvox Learning, Learning and Development, and customer support functions through training orchestration and tighter governance between Quality and L&D.
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Sutherland | Professional Services | 40000 | $7.5B | United States | Playvox | Playvox Learning | Learning and Development | 2015 | n/a |
In 2015, Sutherland deployed Playvox Learning across its global customer service operations. The Playvox Learning deployment addressed Learning and Development needs for contact-centre agents, focusing on quality management, coaching and course-based continuous skills development.
Deployment began as a small pilot of 35 users and scaled to thousands of agents, extending to remote workforces and multiple contact centre sites. Functional capabilities implemented emphasized learning course delivery, coach-driven feedback loops, and quality management workflows that supported agent performance monitoring and skill reinforcement.
Integrations are not specified in the source, the implementation centered on embedding Playvox Learning into operational coaching and quality routines across Sutherland contact centres. Operational coverage encompassed global customer service teams, with the application supporting both frontline agents and coaching supervisors in remote performance management.
Governance and rollout followed a phased scale up from pilot to enterprise usage, institutionalizing coaching cadences and learning course assignment as part of routine quality processes. The case study reports improved remote performance and coaching processes as the primary outcome from the Playvox Learning deployment.
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