List of Playvox Performance Customers
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Since 2010, our global team of researchers has been studying Playvox Performance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Performance for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Performance for Customer Analytics include: Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, Movistar Chile, a Chile based Communications organisation with 4190 employees and revenues of $1.95 billion, SeQura, a Spain based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Performance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Performance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Movistar Chile | Communications | 4190 | $1.9B | Chile | Playvox | Playvox Performance | Customer Analytics | 2012 | n/a | In 2012 Movistar Chile implemented Playvox Performance as part of a Customer Analytics initiative to standardize agent training and engagement across its telecommunications call center footprint. The deployment targeted multiple outsourced call centre providers covering Latin American call centers, positioning Playvox Performance to serve a multi-vendor, multi-site operational scope for training and performance management. Playvox Performance was configured as an agent performance and gamification platform with modules to unify training content, facilitate trainer collaboration, and surface performance optimization and gamification features for frontline advisors. The implementation emphasized centralized content management, learner engagement mechanics, and community features to accelerate onboarding workflows and standardize coaching practices across providers. Operational governance focused on unifying training curricula and trainer collaboration processes to drive consistent onboarding and training outcomes across the network of outsourced centers. Movistar Chile reported improved community involvement and faster, unified onboarding and training outcomes following the Playvox Performance rollout, with the application impacting call center training, workforce engagement, and operational coaching processes. | |
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SeQura | Professional Services | 300 | $50M | Spain | Playvox | Playvox Performance | Customer Analytics | 2021 | n/a | In 2021 SeQura implemented Playvox Performance alongside Playvox Quality as part of a Customer Analytics initiative to centralize KPIs and streamline quality assurance for its customer service and CRM operations in Spain. The deployment targeted growing CX teams and aimed to provide timely feedback and consistent measurement across agent performance and audit workflows. Playvox Performance Management and Playvox Quality were configured to support standard quality management capabilities, including scorecards, audit automation, coaching workflows, and performance dashboards. The implementation emphasized centralized KPI definitions and automated reporting to reduce manual data collection, and Playvox Performance was used to surface agent-level metrics and trend analytics for operational managers. Operational coverage focused on SeQura customer experience, quality assurance, and operations teams in Spain, with the platform consolidating QA artifacts and performance data into a unified Customer Analytics environment. The solution supported role-based access for team leads and QA analysts, and enabled structured coaching and feedback loops tied to audit outcomes. Governance was revised to enforce standardized audit templates and a centralized KPI model, which formalized scorecard ownership and review cadences. Reported outcomes from the deployment included a 50% increase in audit productivity and an 80% reduction in time spent on data collection and reporting, driven by automated audits and centralized reporting within Playvox Performance. | |
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Sutherland | Professional Services | 40000 | $7.5B | United States | Playvox | Playvox Performance | Customer Analytics | 2015 | n/a | In 2015, Sutherland began a Playvox deployment of Playvox Performance to improve remote agent performance management across its global contact center operations. The Playvox Performance implementation is categorized as Customer Analytics and initially targeted performance, motivation and coaching capabilities. The initial configuration deployed performance scorecards, motivation workflows and coaching workflows, with quality assurance capabilities added in a later phase. The implementation emphasized agent-facing dashboards, coaching workflows and score-driven QA queues consistent with Customer Analytics functional workflows. Integrations connected Playvox Performance with Sutherland contact-center and CRM platforms to surface interaction and performance data for evaluation and coaching, supporting remote monitoring across global sites while the program remained headquartered in the United States. The deployment scaled from about 35 users in December 2015 to thousands of users, expanding access across multiple regions and sites to centralize QA and coaching processes. Governance centered on standardizing QA criteria, coaching cadence and performance scoring to increase consistency and agent engagement in remote settings. The rollout expanded operational capability for remote performance management and quality assurance, and increased consistency, engagement and capability as reported. |
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