List of Pontaltech Voicebot Play! Customers
Sao Paulo, 01049-000, SP,
Brazil
Since 2010, our global team of researchers has been studying Pontaltech Voicebot Play! customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pontaltech Voicebot Play! for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pontaltech Voicebot Play! for Chatbots and Conversational AI include: Porto Seguro, a Brazil based Insurance organisation with 13700 employees and revenues of $6.66 billion, Advocacia Bellinati Perez., a Brazil based Professional Services organisation with 2200 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Pontaltech Voicebot Play!, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pontaltech Voicebot Play! customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Advocacia Bellinati Perez. | Professional Services | 2200 | $500M | Brazil | Pontaltech | Pontaltech Voicebot Play! | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Advocacia Bellinati Perez deployed Pontaltech Voicebot Play! in its contact center to automate debt-collection conversations. The Brazil-based collections implementation used Chatbots and Conversational AI to move negotiation interactions to an end-to-end self-service flow.
Pontaltech Voicebot Play! was configured to replace URAs and handle full negotiation dialogues, including payment proposition and confirmation flows. Functional capabilities implemented emphasize conversational IVR replacement, automated dialogue management, and digital negotiation orchestration.
The rollout targeted the firm’s collections business function and was provisioned in the contact center environment, going live within one week. Operational coverage focused on Brazil collections operations and the automated customer journey from initial contact through negotiation closure.
Governance shifted negotiation workflows to digitally managed conversational flows, reassigning contact center process steps to the Voicebot Play! flow and updating routing rules to prioritize self-service interactions. Outcomes reported by the firm include a fully digital customer journey and award recognition following the implementation.
|
 |
Porto Seguro | Insurance | 13700 | $6.7B | Brazil | Pontaltech | Pontaltech Voicebot Play! | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Porto Seguro ran a pilot of Pontaltech Voicebot Play! in Brazil to support promotional outreach, debt-recovery contacts and informational calls. The pilot operated 30 to 50 virtual agents concurrently, exercising outbound and inbound voice interaction scenarios in the insurer's contact center environment. Porto Seguro used Pontaltech Voicebot Play! as a Chatbots and Conversational AI deployment to automate scripted outreach and recovery workflows while capturing conversational data for evaluation.
The trial focused on voice recognition, dialog scripting and campaign orchestration, and reported about 95 percent answer accuracy during the trial. Functional scope included voice interaction scripting, automated call handling and campaign-driven outreach tied to collections and customer engagement business functions, providing a production-like testbed for governance decisions and process adjustments prior to wider rollouts.
|
Buyer Intent: Companies Evaluating Pontaltech Voicebot Play!
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||