List of ProsperStack Customers
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United States
Since 2010, our global team of researchers has been studying ProsperStack customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProsperStack for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProsperStack for Customer Engagement, Customer Experience include: Hootsuite, a Canada based Professional Services organisation with 2100 employees and revenues of $340.0 million, Soundstripe, a United States based Media organisation with 120 employees and revenues of $20.0 million, The Star Tribune Company, a United States based Media organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ProsperStack, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ProsperStack customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hootsuite | Professional Services | 2100 | $340M | Canada | ProsperStack | ProsperStack | Customer Engagement,Customer Experience | 2022 | n/a |
In 2022, Hootsuite implemented ProsperStack as its Customer Engagement,Customer Experience application to deliver a segmented, offer-driven cancel experience focused on customer retention and CRM. The deployment targeted North America and was centered on reducing churn through targeted recovery journeys.
The implementation used ProsperStack branded cancel flows, segmentation rules, and A/B testing to configure conditional offer logic and variant experiences. Configuration work included building branded cancellation journeys, defining segment criteria for offer eligibility, and instrumenting A/B test variants to evaluate messaging and recovery offers.
Operational coverage emphasized customer success and retention teams, with workflows integrated into subscription cancellation touchpoints and CRM processes for North American cohorts. Governance relied on iterative A/B testing cycles and segmentation refinement to operationalize decisioning for offer presentation and recovery outreach.
After one year Hootsuite prevented $997k in revenue churn and improved customer retention, outcomes reported directly from the ProsperStack implementation. ProsperStack was the named application used to drive these cancel flow and retention capabilities.
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Soundstripe | Media | 120 | $20M | United States | ProsperStack | ProsperStack | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023, Soundstripe deployed ProsperStack to optimize subscription cancellation flows as part of a Customer Engagement,Customer Experience effort in the United States. The implementation targeted SaaS churn reduction and was centered on instrumenting capture and response points during the exit process.
Soundstripe configured ProsperStack to run exit surveys, audience segmentation, and automated offer testing, using A/B testing to deliver targeted offers and coupons at point of cancellation. ProsperStack was set up to present conditional offers based on survey responses and segment attributes, supporting iterative offer refinement through controlled experiments.
Operationally the initiative touched subscription billing workflows and customer success and product teams, with data from exit surveys feeding retention strategy and product prioritization. The deployment emphasized automation of offer delivery in the cancellation path, and segmentation logic to route cohorts into different test variants and retention interventions.
Measured outcomes were reported within the first 90 days, with ProsperStack-enabled flows retaining 500 users and recovering 20,000 dollars in revenue. Measurement relied on the A/B testing framework and exit survey signals to validate which offers and segments produced recoveries.
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The Star Tribune Company | Media | 10 | $2M | United States | ProsperStack | ProsperStack | Customer Engagement,Customer Experience | 2021 | n/a |
In 2021, The Star Tribune Company implemented ProsperStack to add self-service online cancellation and targeted offers. The deployment used ProsperStack within the Customer Engagement,Customer Experience category to support a digital media subscriber retention initiative in the United States.
The implementation configured ProsperStack cancellation flow, exit surveys, and offer automation to capture cancel intent and present targeted save offers. ProsperStack was instrumented to run extensive A/B tests across offer variants and exit survey triggers to iterate on messaging and offer sequencing.
Operational scope covered subscriber retention and customer support functions, with measurable effects observed in subscription workflows and the call center channel. Rollout included staged experimentation and governance for A/B testing and automated offer rules before expanding the cancellation flow more broadly.
The Star Tribune reported an 18.5% online stop-save rate using ProsperStack, which was 10% higher than saves achieved by their call center. The deployment reduced call center volume and improved save rates by shifting retention interactions into the online cancellation and offer automation flow.
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