List of Proteus Enterprise Customers
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Since 2010, our global team of researchers has been studying Proteus Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Proteus Enterprise for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Proteus Enterprise for Call Tracking and Recording include: Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, ICBC Standard Bank, a United Kingdom based Banking and Financial Services organisation with 812 employees and revenues of $558.0 million and many others.
Contact us if you need a completed and verified list of companies using Proteus Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Proteus Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department for Transport | Government | 18245 | $15.9B | United Kingdom | Enghouse Interactive | Proteus Enterprise | Call Tracking and Recording | 2019 | n/a |
In 2019, the Department for Transport deployed Proteus Enterprise to provide Call Tracking and Recording across its telephony estate for voice operations and security investigations. The deployment was run under the Cyber Security team, supporting business as usual operations and serving as the technical lead on projects that extended to High Speed Rail 2 workstreams.
Proteus Enterprise was configured as a central call logging and recording platform, capturing call audio and indexed metadata from the Mitel Voice MX3300 environment and CX3300 Controllers while linking voicemail references from the Mitel NuPoint Voicemail System and Smartnumber routing. Configuration work emphasized centralized call capture, time stamping, searchable call metadata and retention controls consistent with enterprise call tracking and recording practices.
The implementation interfaced directly with Mitel telephony components and integrated operationally with monitoring and ticketing tools, specifically PRTG for service monitoring and Invanti (Heat) Ticketing Application for incident workflows. The solution operated inside a broader network and security posture that included Cisco Layer 2 and 3 switching, Cisco DMVPN hub and spoke links, Cisco Meraki networks, FortiGate 1200D firewalls, Zscaler ZIA ZPA ZDX, Azure AAD and MS Teams Admin Center, which provided identity, access and network controls for recorded call access and administration.
Governance and operational workflows centered on the Cyber Security team, with technical leads managing configuration changes, BAU support and integration into incident response pathways. Recorded call assets and logs were surfaced through established monitoring and ticketing processes to support operational troubleshooting and security investigations.
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ICBC Standard Bank | Banking and Financial Services | 812 | $558M | United Kingdom | Enghouse Interactive | Proteus Enterprise | Call Tracking and Recording | 2015 | n/a |
In 2015, ICBC Standard Bank implemented Proteus Enterprise to provide centralized call accounting and call management for trader voice and unified communications, addressing Call Tracking and Recording requirements across the bank. Proteus Enterprise was used as the bank's call account and management system to capture call metadata and support regulatory adherence for voice retention and monitoring.
The implementation of Proteus Enterprise included configuration of call accounting, session logging, and integration points with existing voice infrastructure components. The deployment was aligned with the fixed voice recording stack and interoperated with NICE NTR voice recording and Teleware mobile voice recording, and was operated alongside Cognia mobile voice recording components previously introduced. Proteus Enterprise was run on the bank's virtualized server estate using ESXi VMware and Hyper V, with Windows server platforms part of the support footprint for upgrades and application hosting.
Operational coverage for Proteus Enterprise extended across EMEA and included trader voice, contact centre touch points, and island jurisdictions such as Jersey and IOM where the fixed voice recording stack was split and upgraded. Integrations explicitly included Cisco CUCM Cluster administration at 10.x levels, SIP trunking, Unity Connection and Cisco contact centre components, enabling unified call capture across desk phones, soft turrets and mobile voice channels. Day to day operations incorporated monitoring and alerting, monthly patching, and maintenance tasks to ensure continuous capture and reporting for compliance with MiFID 2, Dodd Frank and Volcker requirements.
Governance for the Proteus Enterprise environment was delivered through established project and governance frameworks, with project management of upgrades and solution rollouts, vendor and third party supplier management for trader voice and recording, and routine business continuity and disaster recovery testing. The operations team formalized IT controls for voice recording, built daily operational checks and escalation procedures, and coordinated server migrations and application upgrades to maintain platform currency. Notable operational achievements in the broader telephony and recording estate during the period included NICENTR upgrades, Windows server migrations to support fixed voice recording, and standardizing vendor contracts as part of ongoing risk and supplier management activities.
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Buyer Intent: Companies Evaluating Proteus Enterprise
- University of Central Lancashire, a United Kingdom based Education organization with 2888 Employees
- Enghouse Systems, a Canada based Professional Services company with 1813 Employees
- HCMC University of Technology and Education, a Vietnam based Education organization with 2075 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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