List of Q-nomy Q-Flow Customers
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Since 2010, our global team of researchers has been studying Q-nomy Q-Flow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Q-nomy Q-Flow for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Q-nomy Q-Flow for Customer Experience include: Orange, a France based Communications organisation with 137000 employees and revenues of $52.04 billion, Yorkshire Building Society, a United Kingdom based Banking and Financial Services organisation with 3300 employees and revenues of $1.34 billion and many others.
Contact us if you need a completed and verified list of companies using Q-nomy Q-Flow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Q-nomy Q-Flow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Orange | Communications | 137000 | $52.0B | France | Q-nomy | Q-nomy Q-Flow | Customer Experience | 2015 | n/a |
In 2015, Orange deployed Q-nomy Q-Flow as its Customer Experience solution for centralized management of walk-in service centers and retail shops. The deployment responded to rapid brand expansion across multiple countries and the need for enterprise decision-support information to measure service levels and workload across distributed sites.
Q-nomy Q-Flow was implemented as an end-to-end customer experience platform, delivered with software, hardware, and professional services to support operational rollout. Functional capabilities implemented included centralized queue management, real-time monitoring of branch and agent activity, enterprise-level reporting and analytics, service level measurement, and support for marketing campaign touchpoints tied to in-branch customer interactions.
The implementation established enterprise-oriented analysis across Orange subsidiaries and licensees, enabling consistent service-level reporting and easier integration with other information systems compared to prior local systems. Operational coverage spanned customer service centers and retail shops, impacting customer service, branch operations, marketing, and executive reporting functions.
Governance and process changes focused on operational performance management, with branch managers using Q-Flow to control agent workflows and produce daily, weekly and monthly reports for executives. Results explicitly reported after the deployment include accurate service level and efficiency measurements, a corporate target to serve 80% of arriving customers in under 10 minutes, and the use of Q-Flow reporting to rank and incentivize top branches and regions.
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Yorkshire Building Society | Banking and Financial Services | 3300 | $1.3B | United Kingdom | Q-nomy | Q-nomy Q-Flow | Customer Experience | 2017 | n/a |
In 2017, Yorkshire Building Society implemented Q-nomy Q-Flow within its Customer Experience portfolio to centralize appointment scheduling across its UK branch network and multiple contact centers. The deployment targeted appointment booking and servicing for nearly three million members, encompassing operations that include Chelsea Building Society and Accord Mortgages. Q-nomy Q-Flow was configured as an enterprise Appointment Booking System to manage both in-branch and telephone appointments, with functional capabilities for scheduling, queue orchestration, and reporting to deliver meaningful data insights. Configuration work emphasized system performance and stability, and the platform was tuned to increase the speed of booking and serving appointments. The solution was hosted on Azure, providing cloud infrastructure for the appointment platform and enabling an enterprise-grade booking service across a UK-wide branch footprint and contact center operations. Rollout was executed as an overnight deployment to minimize customer disruption, accompanied by workflow adjustments to restore staff confidence in appointments and to support future system expansion and innovation aligned to YBS strategic vision. Governance focused on operational alignment between branch operations and contact center workflows, plus reporting-driven management processes to standardize appointment handling and operational oversight.
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Buyer Intent: Companies Evaluating Q-nomy Q-Flow
- Indian Institute of Technology, Kharagpur, a India based Education organization with 1700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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