List of Qmatic Experience Cloud Customers
Since 2010, our global team of researchers has been studying Qmatic Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qmatic Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qmatic Experience Cloud for Customer Experience include: SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Indosat, a Indonesia based Communications organisation with 3940 employees and revenues of $2.95 billion and many others.
Contact us if you need a completed and verified list of companies using Qmatic Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Qmatic Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Indosat | Communications | 3940 | $3.0B | Indonesia | Qmatic | Qmatic Experience Cloud | Customer Experience | 2020 | n/a |
In 2020, Indosat implemented Qmatic Experience Cloud to centralize customer experience workflows across branch touchpoints. The deployment was initiated with an on site engineering assignment at PT. Indosat Tbk Medan, with an Engineer On Site engaged from August 2020 until August 2021 to configure, install, and validate QMATIC systems and associated IT assets.
Qmatic Experience Cloud was configured to deliver queue orchestration, appointment scheduling, and customer journey instrumentation consistent with Customer Experience platforms. Implementation work included system provisioning on site, installation of endpoint software on PCs and notebooks, setup of network devices and connections, and commissioning of printers and scanners used in customer interactions, together with data center access for cloud connectivity.
Operational integrations focused on the immediate IT estate, specifically ensuring network connectivity, network devices, and site endpoints interoperated with Qmatic systems, and linking operational tickets to the existing ticketing system for incident tracking. The scope of the rollout was branch level, centered on Medan, and impacted customer service and branch operations functions where front line customer queuing and appointment handling occurs.
Governance and runbook changes were instituted through on site administration, scheduled monitoring and maintenance, and daily reporting and documentation produced by the on site engineer. Support workflows included remote and in person troubleshooting for hardware, network, and applications, with repairs and urgent interventions handled according to ticketed requests and documented handoffs.
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SNCF | Transportation | 276000 | $45.6B | France | Qmatic | Qmatic Experience Cloud | Customer Experience | 2019 | n/a |
In 2019, SNCF implemented Qmatic Experience Cloud to improve administration and passenger-facing services. The Qmatic Experience Cloud deployment for Customer Experience focused on shaping service flows, reducing friction in passenger journeys and centralizing queue and appointment orchestration to bring the operator closer to customers.
Configuration emphasized queue management, appointment scheduling, digital signage and real-time analytics capabilities typical of Customer Experience platforms, enabling customer journey orchestration and frontline service window coordination. Qmatic Experience Cloud was used to configure service scripting and event-driven routing to simplify and speed up passenger flow processes.
Operational coverage targeted customer service operations and station passenger flow management, with governance updates to administration workflows and standardized service procedures to align staff activity with designed customer journeys. SNCF improved its administration and customer experience with Qmatic, using the application to better shape service delivery around passenger needs.
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