List of QSS Malcom Customers
Sarajevo, 71000,
Bosnia and Herzegovina
Since 2010, our global team of researchers has been studying QSS Malcom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased QSS Malcom for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using QSS Malcom for Customer Experience include: OPA, a Bosnia and Herzegovina based Banking and Financial Services organisation with 775 employees and revenues of $194.0 million, QSS, a Bosnia and Herzegovina based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using QSS Malcom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The QSS Malcom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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OPA | Banking and Financial Services | 775 | $194M | Bosnia and Herzegovina | QSS | QSS Malcom | Customer Experience | 2019 | n/a |
In 2019, OPA launched an online payment and customer engagement service delivered by QSS in Bosnia and Herzegovina. The implementation is associated with QSS Malcom as the Customer Experience application based on QSS's role as founding partner and technical implementer, Malcom is not explicitly named in public sources for this project and its usage is inferred from QSS's customer experience work.
QSS Malcom, QSS's CX and loyalty product, aligns with capabilities typical of the Customer Experience category, including customer profiling, loyalty and rewards management, campaign orchestration, and integration of customer engagement workflows with payment transaction flows. Configuration work for the engagement layer likely emphasized customer identity and wallet linkage, loyalty accrual rules, and campaign targeting logic to operate alongside the online payment platform.
QSS led the technical deployment and merchant onboarding for the OPA platform at launch, and the service was reported to serve approximately 100,000 users and a wide merchant network according to Red Hat. Operational scope focused on consumer payments and merchant operations within Bosnia and Herzegovina, with technical ownership by QSS and operational stewardship by OPA for merchant network management and ongoing customer experience operations.
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QSS | Professional Services | 50 | $5M | Bosnia and Herzegovina | QSS | QSS Malcom | Customer Experience | 2023 | n/a |
In 2023, QSS deployed QSS Malcom as an online payment and customer engagement solution for EPS BH, a start-up information services company in Bosnia and Herzegovina. The Customer Experience rollout served approximately 100,000 users and emphasized rapid time-to-market, positioning QSS Malcom as a fintech-focused Customer Experience application in the regional market.
The implementation delivered mobile payments and merchant-facing capabilities consistent with payment processing and customer engagement workflows. Configuration and functional modules included mobile payments and merchant payment workflows, and usage of QSS Malcom mobile-wallet and loyalty modules is consistent with QSS's product portfolio and the public case study description of a mobile payments and merchant solution. The architecture centered on an online payment application designed to support consumer mobile interactions and merchant onboarding at scale.
Operational coverage targeted EPS BH customers across Bosnia and Herzegovina, impacting business functions in payments, merchant operations, and customer engagement. Governance and rollout prioritized rapid delivery to meet a start-up timeline, with deployment practices oriented toward quick iteration and production stabilization. The implementation demonstrates QSS, QSS Malcom, Customer Experience alignment with fintech payment scenarios and merchant-centric service delivery.
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