List of Quest Recovery Manager Customers
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Since 2010, our global team of researchers has been studying Quest Recovery Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Quest Recovery Manager for Disaster Recovery as a Service (DRaaS) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Quest Recovery Manager for Disaster Recovery as a Service (DRaaS) include: Amway, a United States based Retail organisation with 14000 employees and revenues of $7.40 billion, Group P & V, a Belgium based Insurance organisation with 1550 employees and revenues of $1.94 billion, Katalyx Transportation Mexico, a Mexico based Transportation organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Quest Recovery Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Quest Recovery Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amway | Retail | 14000 | $7.4B | United States | Quest Software | Quest Recovery Manager | Disaster Recovery as a Service (DRaaS) | 2014 | n/a |
In 2014, Amway implemented Quest Recovery Manager for Active Directory Forest Edition to protect its global Active Directory forest that supports online commerce and employee access. The deployment is categorized as Disaster Recovery as a Service (DRaaS) and focused on forest level recovery capabilities across Amway's U.S. and Asia infrastructure.
Quest Recovery Manager for Active Directory Forest Edition was configured to capture forest wide metadata, document restore sequences, and enable orchestrated forest level recovery workflows to reduce domain and authentication disruption. Configuration work emphasized recovery planning, runbook generation, and automated recovery steps aligned with standard DRaaS functional workflows.
The implementation integrated directly with Microsoft Active Directory environments and built on several years of existing Quest AD tooling across Amway's U.S. and Asia estates. Operational coverage explicitly included directory protection for online commerce authentication and employee access, tying Active Directory continuity to application and access resilience.
Governance changes centered on formalizing forest level recovery documentation and execution procedures, establishing documented recovery playbooks and testing protocols to guide IT and security teams during incident response. The program centralized forest recovery ownership and standardized workflows for regional coordination across support teams.
Amway reported that Quest Recovery Manager for Active Directory improved its ability to document and execute forest level recoveries and helped the company avoid potential revenue losses estimated in the millions.
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Group P & V | Insurance | 1550 | $1.9B | Belgium | Quest Software | Quest Recovery Manager | Disaster Recovery as a Service (DRaaS) | 2024 | n/a |
In 2024, Group P & V implemented Quest Recovery Manager to secure Active Directory continuity as part of a Disaster Recovery as a Service (DRaaS) deployment across its Belgian operations. The deployment explicitly used Quest Recovery Manager together with Quest On Demand Recovery to provide hybrid AD backup and rapid forest recovery for the insurer's identity services.
The implementation combined cloud-orchestrated recovery workflows with on-premises AD protection, delivering hybrid Active Directory backup and fast forest-level recovery capability. Configuration emphasized AD object-level restores and forest recovery orchestration, reflecting standard Disaster Recovery as a Service (DRaaS) functional workflows for identity service resilience.
Deployment scope covered Group P & V's Belgian IT environment and identity infrastructure, with testing and training included as part of the cutover activities. The rollout, including operational testing and staff training, was completed in under a week, enabling faster recovery processes for Active Directory and improving ransomware resilience across the IT estate.
Operational governance focused on validated recovery playbooks and staff handover after training, establishing a repeatable recovery process for identity services. Quest Recovery Manager now functions as the insurer's primary DRaaS capability for Active Directory, shortening recovery windows from days or weeks to hours and embedding hybrid AD backup into routine operational workflows.
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Katalyx Transportation Mexico | Transportation | 12 | $1M | Mexico | Quest Software | Quest Recovery Manager | Disaster Recovery as a Service (DRaaS) | 2017 | n/a |
In 2017 Katalyx Transportation Mexico implemented Quest Recovery Manager as a Disaster Recovery as a Service (DRaaS) solution to strengthen Active Directory protection and recovery workflows. The deployment centered on Quest Recovery Manager to provide targeted recovery capabilities aligned with AD continuity requirements.
The implementation leveraged Quest Recovery Manager Active Directory functionality and the Forest Edition to enable granular object restores in minutes and full Active Directory forest recovery in hours, reflecting product capabilities for object-level and forest-level recovery. Configuration included restore orchestration, point-in-time object selection, and automated restore sequencing to support AD continuity scenarios.
Operational scope was sized for a small IT organization in Mexico, aligned to an approximately 12 person employee base, with the solution focused on IT operations and infrastructure teams responsible for identity and directory services. The architecture emphasized on-premises AD protection workflows typical for Disaster Recovery as a Service (DRaaS) deployments, with role-based access for recovery operators.
Governance and process changes concentrated on establishing recovery runbooks, scripted restore procedures, and periodic recovery exercises to validate AD restore paths and readiness. Quest Recovery Manager was positioned as the central AD recovery tool, integrating into operational incident and continuity practices without introducing external implementation partner dependencies.
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