List of RapidXtra Customers
Walsall, WS2 7PD,
United Kingdom
Since 2010, our global team of researchers has been studying RapidXtra customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RapidXtra for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RapidXtra for Utilities Customer Care and Billing include: Anglian Water, a United Kingdom based Utilities organisation with 5000 employees and revenues of $2.03 billion, Yorkshire Water, a United Kingdom based Utilities organisation with 2750 employees and revenues of $1.56 billion, Dwr Cymru Welsh Water, a United Kingdom based Utilities organisation with 3500 employees and revenues of $978.0 million, Northern Ireland Water United Kingdom, a United Kingdom based Utilities organisation with 1035 employees and revenues of $694.0 million and many others.
Contact us if you need a completed and verified list of companies using RapidXtra, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RapidXtra customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2014 | Echo Managed Services |
In 2014, Anglian Water Business implemented RapidXtra as its Utilities Customer Care and Billing application to support its commercial customer retail strategy and to prepare for the opening of the competitive commercial water market. The RapidXtra deployment focused on enabling consolidated billing and CRM capabilities specifically for business customers.
Echo Managed Services delivered the engagement, configuring RapidXtra as a configurable billing and customer information solution. RapidXtra was implemented to handle consolidated billing, customer information management and CRM workflows, and to provide parameterized wholesale and retail charge management necessary for a dual market structure. The configuration also included provisions to support web self-service for business customers and to centralize commercial account data for retail operations.
Operational scope centered on Anglian Water Business commercial accounts and the business customer segment, aligning billing, commercial and customer service functions to a unified customer information and billing layer. The deployment was positioned to support wholesale and retail charge management processes as the organization prepared for market opening in 2017, with RapidXtra acting as the core Utilities Customer Care and Billing application for those functions.
Rollout was driven by market opening timelines and executed with Echo Managed Services as the supplier, delivering the configurable solution intended to enable retail competitiveness and to support web self-service and charge management during the 2017 market opening.
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2012 | Echo Managed Services |
In 2012, Dwr Cymru Welsh Water implemented RapidXtra, deploying the RapidXtra application within the Utilities Customer Care and Billing category to deliver a modern billing and customer information platform for the UK water sector. The implementation was selected to support core billing, meter reads and management of customer contact volumes across customer service and billing operations.
RapidXtra was configured to provide billing and customer information capabilities, including account management, bill generation and meter read processing, aligned with Utilities Customer Care and Billing functional workflows. The deployment emphasized operational automation and agent-facing transaction handling, reducing complexity in customer contact processing and standardizing billing configurations across service groups.
The project integrated RapidXtra with SAP and with Tallyman, enabling end to end financial posting and collections orchestration while maintaining a single customer record for engagement and billing. Echo Managed Services led the implementation and ongoing service delivery, linking RapidXtra to enterprise financial and collections systems to support coordinated workflows between billing, customer service and debt management teams.
Governance and rollout were managed by Echo Managed Services with operational ownership handed to Welsh Water business teams, including customer service and billing operations. The implementation improved billing accuracy, halved training time for agents and reduced technical operating costs, outcomes reported in the deployment case study.
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Northern Ireland Water United Kingdom | Utilities | 1035 | $694M | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2014 | Echo Managed Services |
In 2014 Northern Ireland Water United Kingdom implemented RapidXtra as its customer care and billing application within the Utilities Customer Care and Billing category. The deployment targeted contact management, billing and collections for customer service operations, with a program emphasis on multi-channel customer access and enhanced web self-service to support front-line resolution objectives.
RapidXtra was configured to support contact management, billing generation, payment handling and collections case workflows consistent with Utilities Customer Care and Billing functional patterns. The programme prioritized routing and case orchestration to improve first-contact resolution and to unify web self-service interactions with agent-assisted channels, leveraging RapidXtra’s customer interaction and case management capabilities.
Echo Managed Services was awarded a multi-year contract to deliver contact management, billing and collection management services, operating a Belfast based team that executed day to day billing and collections workflows in RapidXtra. The engagement covered customer service and billing operations, with Echo responsible for ongoing service delivery governance and operational oversight of the RapidXtra driven processes.
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Utilities | 2750 | $1.6B | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2013 | n/a |
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Buyer Intent: Companies Evaluating RapidXtra
- Dwr Cymru Welsh Water, a United Kingdom based Utilities organization with 3500 Employees
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