List of Rave 911 Suite Customers
Framingham, 1701, MA,
United States
Since 2010, our global team of researchers has been studying Rave 911 Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rave 911 Suite for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rave 911 Suite for Critical Event Management include: Louisville Metro Government, a United States based Government organisation with 2500 employees and revenues of $800.0 million, City of Grove City, a United States based Government organisation with 393 employees and revenues of $34.0 million, Fairbanks Emergency Communications Center United States, a United States based Government organisation with 21 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Rave 911 Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Grove City | Government | 393 | $34M | United States | Rave Mobile Safety | Rave 911 Suite | Critical Event Management | 2013 | n/a |
In 2013 the City of Grove City implemented the Rave 911 Suite as a Critical Event Management solution, beginning deployment in November 2013 to improve 9-1-1 caller location accuracy and accelerate emergency dispatch. The rollout focused on urgent incident handling, with particular attention to domestic violence and other critical incidents that require rapid location verification and officer assignment.
The implementation included Smart911 safety profiles and two-way chat and text capabilities within the Rave 911 Suite, configured to collect structured safety and location information from callers and to accept multi-modal communications directly into dispatcher workflows. Rave 911 Suite was used to capture caller-supplied profile data and live text/chat exchanges, supporting more precise geolocation and richer incident context for dispatchers.
Operational coverage centered on the city 9-1-1 center and public safety dispatch functions, enabling dispatchers and responding officers to triage incidents, verify caller location, and coordinate field response. The solution was applied to domestic violence response protocols and broader emergency call handling to support faster decision making and officer dispatching.
According to customer reports the deployment enabled thousands of impacted calls and chats, reduced response times by up to 15 minutes in some cases, and directly supported faster officer response and arrests in life threatening situations. These documented outcomes connect the Rave 911 Suite deployment to measurable changes in emergency call handling and public safety operations.
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Fairbanks Emergency Communications Center United States | Government | 21 | $3M | United States | Rave Mobile Safety | Rave 911 Suite | Critical Event Management | 2019 | n/a |
In 2019 Fairbanks Emergency Communications Center deployed Rave 911 Suite as a Critical Event Management application to extend caller reach into remote areas and to collect GPS and location details for operational response. The deployment centered on Rave 911 Suite modules Smart911 and two way chat, configured to capture caller-provided location data and to surface inbound chat messages directly into dispatch workflows.
The implementation emphasized location enrichment and resilient communications, using Smart911 profiles to consolidate caller location information and two way chat to maintain contact when voice was unavailable or reception was limited. Rave 911 Suite was used in operational contexts that included emergency dispatch, search and rescue field coordination, and medical response communications, with chat sessions integrated into incident handling procedures to support ongoing situational awareness.
Operational governance incorporated chat-driven call handling as an approved dispatch channel, and the agency was recognized with Rave Mobile Safety s SmartSave award for using Rave 911 Suite chat to locate lost hunters and to communicate with callers who had no voice or limited reception. The Rave 911 Suite implementation thus centered on improving location capture and nonvoice communications within emergency communications operations.
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Louisville Metro Government | Government | 2500 | $800M | United States | Rave Mobile Safety | Rave 911 Suite | Critical Event Management | 2015 | n/a |
In 2015 Louisville Metro Government implemented Rave 911 Suite as part of a broader deployment of Rave Mobile Safety solutions. The implementation positioned Rave 911 Suite within the Critical Event Management category to support municipal emergency communications for large-event management and routine public-safety operations in the Louisville region.
The deployment included Rave 911 Suite text-to-911 and chat capabilities together with Rave Alert mass notification functionality, configured to support inbound text handling, real-time incident communications, and outbound alerting workflows. Rave 911 Suite was implemented to enable text-based incident intake and two-way messaging alongside mass notification processes used by public safety teams.
Operational coverage focused on 911 dispatch and public-safety communications for large events and urgent incidents across Louisville, with Rave solutions embedded into incident response workflows used by emergency communications staff. Governance and operational processes were aligned to route text-to-911 and chat contacts into established dispatch triage and notification procedures, improving coordination between incident intake and mass notification steps.
Rave-powered text-to-911 and related 911-suite features were credited with rapidly getting help to individuals during domestic violence and other urgent incidents, and Louisville Metro was highlighted in Rave customer awards and press materials for these outcomes. The implementation of Rave 911 Suite is documented as a city-level Critical Event Management deployment supporting emergency communications and large-event public safety.
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