List of Reciproci Feedback Manager Customers
Bangalore, 560027,
India
Since 2010, our global team of researchers has been studying Reciproci Feedback Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Reciproci Feedback Manager for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Reciproci Feedback Manager for Customer Experience include: Brands For Less, a United Arab Emirates based Retail organisation with 1100 employees and revenues of $165.0 million, Starbucks India, a India based Leisure and Hospitality organisation with 4437 employees and revenues of $150.0 million, Boddess Beauty, a India based Retail organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Reciproci Feedback Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Boddess Beauty | Retail | 150 | $15M | India | Reciproci | Reciproci Feedback Manager | Customer Experience | 2021 | Krish | In 2021, Boddess Beauty implemented Reciproci Feedback Manager as a Customer Experience platform to centralize customer loyalty and feedback within its omnichannel commerce program. Reciproci Feedback Manager was adopted as the centralized customer loyalty management platform for Boddess's omnichannel commerce implementation in India, delivered as part of a KrishTechnolabs commerce project. The implementation focused on centralizing loyalty management and feedback workflows, configuring the Reciproci Feedback Manager to handle loyalty program orchestration, customer feedback capture, segmentation, and campaign execution across digital and physical touchpoints. Configuration emphasized unified customer profiles and event-driven feedback collection to support CRM and loyalty use cases. Integrations were scoped around the CRM and customer loyalty functions within the broader omnichannel commerce stack, with the KrishTechnolabs delivery team coordinating the commerce integration. Operational coverage included e-commerce storefronts, marketing campaign channels, and customer service workflows, consolidating feedback and loyalty signals into a single operational plane. Governance and rollout were managed within the commerce project framework, centralizing campaign orchestration and loyalty governance under the project team at KrishTechnolabs. Vendor and case study reporting indicate measurable post-launch outcomes, including approximately 23% revenue uplift, approximately 25% growth in new customers, approximately 20% increase in orders per day, and approximately 22% higher average order value. | |
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Brands For Less | Retail | 1100 | $165M | United Arab Emirates | Reciproci | Reciproci Feedback Manager | Customer Experience | 2024 | n/a | In 2024, Brands For Less implemented Reciproci Feedback Manager to support Customer Experience and CRM customer loyalty across its regional retail footprint. The deployment is focused on stores across the UAE and the wider MENAT market, with the application positioned to manage gamified loyalty and customer experience journeys. Reciproci Feedback Manager is configured to provide gamification and personalization capabilities aligned with Customer Experience platforms, including journey orchestration, feedback capture, and loyalty mechanics. Configuration emphasized customer segmentation, reward mechanics, and personalized journey rules to drive store level engagement and loyalty program workflows. Operational coverage spans CRM, customer loyalty, marketing, and store operations teams across the retailer's sites in the region, with the application powering in-store and regional engagement flows. The vendor statement identifies the solution as powering the retailer's CRM and customer loyalty journeys, the implementation narrative does not list named third party system integrations. Vendor materials report that the Reciproci Feedback Manager engagement redefined retail engagement through gamified journeys and personalization, however no independent case study or quantified metrics were published on the cited vendor page. Governance and specific rollout sequencing beyond regional store deployment were not disclosed. | |
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Starbucks India | Leisure and Hospitality | 4437 | $150M | India | Reciproci | Reciproci Feedback Manager | Customer Experience | 2022 | n/a | In 2022, Starbucks India implemented Reciproci Feedback Manager as part of its Customer Experience initiatives. The deployment is documented on the vendor product listing indicating use within Starbucks India for CRM and customer loyalty initiatives, positioning Reciproci Feedback Manager inside the companys Customer Experience program. Vendor-listed module usage for this deployment includes loyalty, engagement, and CRM capabilities, with the Reciproci Feedback Manager providing structured feedback capture and programmatic engagement workflows. Configuration emphasis based on the listing centers on feedback management tied to loyalty and engagement processes, using customer interaction data to support targeted engagement and loyalty enrollment workflows. Operational scope for the implementation is India, applied to Starbucks Indias CRM and customer loyalty initiatives rather than to a specified third party system integration. Functional impact is aligned to customer experience, loyalty program management, engagement orchestration, and CRM record enrichment for marketing and customer experience teams. Governance and rollout are described at a program level on the vendor listing, indicating the application was positioned to operate within Starbucks Indias existing customer experience and loyalty governance structures. Reciproci Feedback Manager was therefore embedded as a Customer Experience application to support ongoing loyalty and engagement program workflows rather than as a point solution. |
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