List of RefAssist Customers
Herzele, 9550,
Belgium
Since 2010, our global team of researchers has been studying RefAssist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RefAssist for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RefAssist for Workforce Management include: Australian Football League, a Australia based Leisure and Hospitality organisation with 1700 employees and revenues of $271.0 million, Australian Sports Commission, a Australia based Government organisation with 502 employees and revenues of $100.0 million, Royal Belgian Football Association, a Belgium based Professional Services organisation with 214 employees and revenues of $30.0 million, KNHB, a Netherlands based Leisure and Hospitality organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using RefAssist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RefAssist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Football League | Leisure and Hospitality | 1700 | $271M | Australia | RefAssist | RefAssist | Workforce Management | 2022 | n/a |
In 2022, the Australian Football League implemented RefAssist to manage umpire appointments and engagement as part of its participation and operations Workforce Management. RefAssist is branded OfficialsHQ in Australia and the implementation positions the application as the AFL’s central tool for officials scheduling and participant engagement workflows.
The deployment emphasized appointment scheduling, automated notifications, and participation platform integration, reflecting standard Workforce Management capabilities for roster orchestration and engagement automation. Configuration work focused on appointment workflows, notification rules, and role based access controls for officiating staff and match coordinators to streamline appointment assignments and communications.
Deployment and regional enablement were supported by RefAssist’s Australia focused team and local partnerships to better serve federations, and AFL staff described the platform switchover as a game changer during the rollout. Operational coverage centers on officiating operations and participation teams across the AFL, consolidating umpire management, assignment publishing, and engagement tracking into RefAssist.
Governance shifts accompanying the switchover aligned officiating operational procedures to the platform, with centralized appointment approval and communication workflows providing the primary control points. The implementation links the Australian Football League, RefAssist, and Workforce Management functions to create a single system of record for officials appointments and engagement.
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Australian Sports Commission | Government | 502 | $100M | Australia | RefAssist | RefAssist | Workforce Management | 2017 | n/a |
In 2017, Australian Sports Commission implemented RefAssist. RefAssist is a Workforce Management application provided as a SaaS solution and is recorded in the ASC Privacy Impact Assessment Register in the context of the APP Code 2017 governance requirements for high risk privacy projects. The implementation is positioned to support the sport workforce management component across ASC operations.
The deployment was executed as a cloud hosted SaaS provision of RefAssist, aligning with common Workforce Management capabilities such as centralized workforce records, credentialing and compliance workflows, scheduling support, and role based access for HR and operations teams. The provided context does not list specific technical integrations or implementation partners, and governance references emphasize privacy impact assessment under the APP Code 2017 as part of the rollout for the sport workforce management component.
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KNHB | Leisure and Hospitality | 60 | $6M | Netherlands | RefAssist | RefAssist | Workforce Management | 2019 | n/a |
In 2019 KNHB implemented RefAssist to centralize management, planning and communications for referees, observers and appointers across the Netherlands. RefAssist was deployed as a Workforce Management application to support officials coordination and scheduling at national and regional levels.
Configuration focused on management workflows, automated appointment generation and communications, with inferred use of modules for assignment orchestration and assessment reporting. The implementation consolidated role-based schedules for referees, observers and appointers, and instrumented centralized messaging for assignment confirmations and postmatch assessments.
The solution was integrated with the RDHA external database to keep leagues, matches and officials synchronized, enabling automated propagation of assignments and consistent official rosters across competition schedules. Operational coverage included national competitions and regional leagues, aligning match schedules with official availability and assignments.
Governance moved toward a centralized assignment and communications workflow administered by KNHB officials, streamlining assessment reporting and improving system stability as reported. RefAssist therefore functions as the primary Workforce Management platform for the Royal Dutch Hockey Association officials and scheduling operations.
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Professional Services | 214 | $30M | Belgium | RefAssist | RefAssist | Workforce Management | 2018 | n/a |
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