List of Refiner Platform Customers
Since 2010, our global team of researchers has been studying Refiner Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Refiner Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Refiner Platform for Customer Experience include: Qonto, a France based Banking and Financial Services organisation with 1400 employees and revenues of $200.0 million, Livestorm SAS, a France based Professional Services organisation with 150 employees and revenues of $10.0 million, Resident Advisor (RA) australia, a Australia based Media organisation with 10 employees and revenues of $2.0 million, Castos, a United States based Professional Services organisation with 25 employees and revenues of $2.0 million, Climes India, a India based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Refiner Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Refiner Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Castos | Professional Services | 25 | $2M | United States | Refiner | Refiner Platform | Customer Experience | 2022 | n/a |
In 2022 Castos implemented Refiner Platform as part of its Customer Experience tooling. The Refiner Platform was embedded to run surveys during signup and onboarding to capture how customers want to monetize podcasts and to measure the impact of onboarding changes.
Implementation centered on embedded survey flows and analytics for product research and onboarding optimization. Refiner Platform was configured to trigger surveys at key signup and onboarding touchpoints, sequence questions to surface monetization intent, and surface analytic views that link responses to activation and conversion signals.
Operational scope covered product management and growth teams, who used Refiner Platform outputs to inform the product roadmap and to measure activation and conversion effects from onboarding experiments. Governance aligned survey insights with product planning and onboarding review cycles so research findings could be translated into prioritized roadmap changes.
|
 |
Climes India | Professional Services | 15 | $1M | India | Refiner | Refiner Platform | Customer Experience | 2022 | n/a |
In 2022, Climes India deployed Refiner Platform on its website as a lightweight Customer Experience implementation. The Refiner Platform is used to capture onsite feedback and structured survey responses to inform professional services positioning and client engagement strategies. The deployment focuses on direct web engagement rather than broad enterprise instrumentation, reflecting the companys 15 person operating model.
The implementation centers on an embedded client side widget and configurable survey flows, using conditional logic and event triggered invitations to align questions with user journeys on climes.io. Refiner Platform configurations emphasize feedback collection, qualitative comment capture, and basic behavioral segmentation, with templates tuned for customer onboarding and service feedback. Administrative configuration and ongoing survey adjustments are handled through the Refiner Platform console.
Operational coverage spans marketing, product and customer success touchpoints, with governance organized around centralized admin controls and role based access to feedback streams. Rollout was executed on the public website and instrumented to tag visitor sessions and route responses into internal response workflows for follow up. The implementation links Climes India, Refiner Platform, and the Customer Experience function to operationalize web feedback for service and product decision making.
|
 |
Livestorm SAS | Professional Services | 150 | $10M | France | Refiner | Refiner Platform | Customer Experience | 2022 | n/a |
In 2022, Livestorm SAS implemented Refiner Platform within its Customer Experience stack to capture NPS, onboarding personalization, and offboarding surveys. The deployment targeted product, growth, and customer success teams to better profile users and feed survey responses into analytics and automation workflows.
Refiner Platform was configured with reusable survey templates and event driven triggers to collect promoter scores and contextual feedback, and to enrich user profiles. Responses were routed into analytics and automation tools via Segment, with payloads mapped to user attributes and event streams to support segmentation and lifecycle orchestration.
Rollout governance centralized survey taxonomy and response routing to maintain consistent instrumentation across onboarding and offboarding workflows, and the implementation operated across product, growth, and customer success functions. Livestorm reported that the implementation improved onboarding to paid conversion by an estimated 10 to 20 percent and increased onboarding email open rates by approximately 20 percent.
|
 |
|
Education | 25 | $1M | India | Refiner | Refiner Platform | Customer Experience | 2023 | n/a |
|
|
|
|
Banking and Financial Services | 1400 | $200M | France | Refiner | Refiner Platform | Customer Experience | 2023 | n/a |
|
|
|
|
Media | 10 | $2M | Australia | Refiner | Refiner Platform | Customer Experience | 2023 | n/a |
|
Buyer Intent: Companies Evaluating Refiner Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||