List of Reflexion CAFM Customers
Dubai, 191920,
United Arab Emirates
Since 2010, our global team of researchers has been studying Reflexion CAFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Reflexion CAFM for Real Estate Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Reflexion CAFM for Real Estate Property Management include: Emirates National Facilities Management, a United Arab Emirates based Professional Services organisation with 3500 employees and revenues of $900.0 million, Al Shirawi Facilities Management LLC, a United Arab Emirates based Professional Services organisation with 1500 employees and revenues of $170.0 million, Adeeb Electrical & Electronics Services Company, a United Arab Emirates based Construction and Real Estate organisation with 650 employees and revenues of $82.0 million and many others.
Contact us if you need a completed and verified list of companies using Reflexion CAFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Reflexion CAFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adeeb Electrical & Electronics Services Company | Construction and Real Estate | 650 | $82M | United Arab Emirates | Lattice Software Solutions | Reflexion CAFM | Real Estate Property Management | 2018 | n/a |
In 2018 Adeeb Electrical & Electronics Services Company implemented Reflexion CAFM. The Reflexion CAFM deployment is categorized under Real Estate Property Management and is surfaced to field teams through a Reflexion-branded technician mobile application used on FM and MEP contracts across the United Arab Emirates.
The implementation centers on service request management workflows, technician assignment and job closure capabilities, with the technician app used for raising and updating service requests, assigning technicians and closing service tickets. The solution also captures field evidence as part of job closure, indicating mobile-enabled work order status updates, photographic or attachment evidence capture and structured ticket state transitions consistent with CAFM process areas.
Operational coverage spans facilities management and MEP service operations across Adeeb Group sites in the UAE, where field technicians and service coordinators interact through the Reflexion CAFM technician app. Governance emphasis implied by the app listing includes standardized service request workflows and field evidence capture to enforce consistent ticket handling and auditability across contracts.
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Al Shirawi Facilities Management LLC | Professional Services | 1500 | $170M | United Arab Emirates | Lattice Software Solutions | Reflexion CAFM | Real Estate Property Management | 2019 | n/a |
In 2019, Al Shirawi Facilities Management LLC implemented Reflexion CAFM for facilities operations across its United Arab Emirates sites. The deployment uses Reflexion CAFM within the Real Estate Property Management category to orchestrate reactive and preventive maintenance, contract management, and service provider coordination across FM operations.
The implementation centers on a Reflexion branded technician mobile app that connects field technicians to the Reflexion CAFM backend, enabling Field Technician mobility and real time synchronization of Workorder and PPM workflows. Asset Management and contract management capabilities are configured to support asset registries, scheduled preventive maintenance, and the end to end workorder lifecycle, including SLA annotations and status transitions.
Operational integrations were organized around the mobile app to back office CAFM services, enabling service provider coordination and centralized visibility for dispatch and work allocation. The scope of use covers field technicians and back office operations across multiple UAE FM sites, with workorder dispatch, vendor coordination, and contract records maintained in the Reflexion CAFM instance.
Governance and workflow changes focused on formalizing SLA tracking and improving field to back office communication, aligning technician mobility workflows with contract performance monitoring. The implementation indicates improved field to backoffice communication and SLA tracking in the region as recorded through the Reflexion CAFM driven processes.
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Emirates National Facilities Management | Professional Services | 3500 | $900M | United Arab Emirates | Lattice Software Solutions | Reflexion CAFM | Real Estate Property Management | 2023 | n/a |
In 2023 Emirates National Facilities Management deployed Reflexion CAFM within its Real Estate Property Management environment to consolidate maintenance operations across its UAE sites, using a Reflexion-based technician and customer mobile app integrated with the CAFM core. The deployment targeted preventive and reactive maintenance workflows, enabling centralized scheduling, workorder management and material bookings to be recorded and updated in real time between field technicians and the CAFM system.
Configuration centered on Helpdesk/Workorder, Preventive Maintenance and Field Technician mobility capabilities inferred from the mobile app and CAFM references, with the mobile client serving as the primary field entry point for creating and updating workorders, logging material consumption and confirming task completion. The implementation emphasized mobile-first workflows and real-time status propagation to support dispatch and service-tracking processes.
Integration architecture linked the Reflexion-based mobile app to the Reflexion CAFM core to synchronize workorder statuses, preventive maintenance schedules and material transactions, supporting operational coverage across Emirates NFM UAE sites and field operations. Business functions impacted included technician dispatch, service delivery tracking, maintenance planning and inventory or material management tied to workorders.
Rollout activities included standardizing field workflows and operational governance to align technician activities with CAFM workorder lifecycles, and instituting operational controls for service intake and dispatching. The rollout improved technician dispatch and service-tracking capabilities in the UAE.
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