List of Refundid Platform Customers
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Since 2010, our global team of researchers has been studying Refundid Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Refundid Platform for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Refundid Platform for eCommerce include: Bec + Bridge, a Australia based Retail organisation with 450 employees and revenues of $140.0 million, Dissh, a Australia based Retail organisation with 320 employees and revenues of $99.0 million, Epokhe, a Colombia based Retail organisation with 200 employees and revenues of $62.0 million, URSafeRite Pty, a Colombia based Manufacturing organisation with 100 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Refundid Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Refundid Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bec + Bridge | Retail | 450 | $140M | Australia | Refundid | Refundid Platform | eCommerce | 2024 | n/a |
In 2024, Bec + Bridge deployed the Refundid Platform to deliver instant refunds, instant exchanges and a Refundid returns portal aimed at improving the post-purchase experience for Australian and US customers. The Refundid Platform is categorized as eCommerce and was implemented to centralize returns orchestration and customer-facing refund flows for the apparel retailer.
The implementation focused on functional modules for instant refunds, instant exchanges and a branded returns portal, with configuration of returns decisioning and customer communication workflows. Refundid Platform configuration emphasized self-service returns and authorization flows to reduce touchpoints, aligned with typical eCommerce returns orchestration capabilities.
Integration work included a documented connector between Refundid and Apparel21 for automated reconciliation, enabling finance and operations teams to align refund transactions with merchandising and accounting records. Operational coverage spans retail returns, customer service and finance functions for Bec + Bridge customers in Australia and the United States, with the integration explicitly referenced in merchant FAQ and public reporting.
Governance and rollout incorporated updated returns processes and merchant-facing documentation to reflect the new Refundid returns portal and reconciliation model. Public reporting cites faster, automated returns and improved customer experience as business outcomes tied to the Refundid Platform integration.
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Dissh | Retail | 320 | $99M | Australia | Refundid | Refundid Platform | eCommerce | 2023 | n/a |
Dissh implemented Refundid Platform in 2023 to provision an eCommerce returns portal that moves returns initiation to a customer self-service flow. The implementation focused on delivering instant refunds where eligible through the Refundid returns portal, centralizing the returns touchpoint for online orders.
Functional configuration of the Refundid Platform included a customer-facing returns portal and automated refund issuance workflows, designed to reduce manual return handling and routine agent interventions. The deployment used eligibility checks to determine instant refundability and routed exception cases to customer service, aligning platform automation with Dissh returns policies.
Operational coverage includes Dissh retail orders in Australia and extends to US orders, impacting customer service and returns operations. Governance shifted routine returns processing to the Refundid returns portal and redefined exception handling procedures for agents, and merchant documentation together with Refundid case references report material retention of revenue for customers choosing instant refunds and a reduction in return-related enquiries.
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Epokhe | Retail | 200 | $62M | Colombia | Refundid | Refundid Platform | eCommerce | 2024 | n/a |
In 2024, Epokhe implemented the Refundid Platform to automate returns and centralise returns data within its eCommerce operations. The deployment targeted Australia and concentrated on improving warehouse operations and the customer returns experience.
The implementation leveraged Refundid Platform capabilities including Instant Refunds and the Returns Portal, and configured automatic shipping label generation and centralized returns reporting. Refundid Platform was instrumented to handle the end to end returns workflow, from customer initiation through label issuance and refund orchestration.
Integration with Shopify connected order and refund flows to the Refundid Platform, enabling automated label issuance and consolidated return data for operational teams. Operational coverage emphasized fulfillment and customer facing returns processes, aligning warehouse handling with the returns portal experience.
Governance changes focused on centralizing returns data and standardizing return workflows across Australian operations, creating a single source of truth for return cases and reporting. The Refundid case study reports faster operations, better return insights and improved customer experience following the implementation.
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Manufacturing | 100 | $28M | Colombia | Refundid | Refundid Platform | eCommerce | 2024 | n/a |
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