List of Relay e-Signature Customers
Wayne, 19087, PA,
United States
Since 2010, our global team of researchers has been studying Relay e-Signature customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Relay e-Signature for Digital Signing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Relay e-Signature for Digital Signing include: Independence Health Group, a United States based Insurance organisation with 14000 employees and revenues of $31.10 billion, Citizens Bank, a United States based Banking and Financial Services organisation with 17398 employees and revenues of $8.25 billion, Maxor National Pharmacy Services, a United States based Life Sciences organisation with 1200 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Relay e-Signature, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Relay e-Signature customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citizens Bank | Banking and Financial Services | 17398 | $8.2B | United States | Relay Network | Relay e-Signature | Digital Signing | 2015 | n/a |
In 2015, Citizens Bank implemented Relay e-Signature as a Digital Signing capability to accelerate student loan onboarding and application pull-through. The deployment used Relay Feed technology to embed forms and signature capture into online loan workflows for student loan origination in the United States, and the case study reports a 40% reduction in completion time and a 10% increase in completed loans.
Module usage of Relay e-Signature is inferred from the described onboarding and loan workflow, the Relay Feed supports embedded forms and signatures so the implementation aligned Digital Signing with in-line signature capture, embedded form rendering, and pre-fill validation steps. Relay e-Signature was configured to provide client-facing signature capture and to surface signed artifacts into the loan application flow, aligning e-sign workflows with application state transitions and downstream processing handoffs.
Operational scope focused on student loan onboarding and consumer lending operations, impacting onboarding, origination, and operations teams. Governance and workflow changes centered on embedding e-signature steps into existing loan application processes and adjusting acceptance of structured signature artifacts for downstream loan completion and processing.
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Independence Health Group | Insurance | 14000 | $31.1B | United States | Relay Network | Relay e-Signature | Digital Signing | 2014 | n/a |
In 2014, Independence Health Group implemented Relay e-Signature as part of Medicaid and member engagement programs in the United States. The deployment centered on the Relay e-Signature application within the Digital Signing category, cited in vendor award coverage and marketing materials tied to Medicaid/member outreach and digital adoption initiatives.
The implementation used embedded e-signature capability and HIPAA-capable electronic forms to support mobile engagement and consent capture for payer-to-member workflows. Configuration emphasis included inline form rendering, electronic signatures for enrollment and consent, and template-driven form delivery to streamline member touchpoints consistent with Digital Signing functional workflows.
Operational scope focused on payer member engagement, Medicaid outreach, and enrollment related functions within Independence Health Group, affecting member engagement, enrollment operations, and customer communications. Governance changes emphasized digital consent capture and standardized electronic form workflows, and vendor materials referenced improved outreach and digital adoption associated with the Relay engagement program.
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Maxor National Pharmacy Services | Life Sciences | 1200 | $150M | United States | Relay Network | Relay e-Signature | Digital Signing | 2018 | n/a |
In 2018, Maxor National Pharmacy Services partnered with Relay Network to launch the myMaxorLink patient engagement program and deployed Relay e-Signature as part of its Digital Signing capability. The initiative instrumented HIPAA compliant mobile forms and patient interaction flows to support pharmacy member engagement and consent capture.
Relay e-Signature was applied to capture electronic consent and complete mobile forms, enabling signed authorizations to be recorded in Relay’s HIPAA capable feeds, an implementation aligned with Digital Signing functional workflows. Configuration work included templated consent documents, automated signature capture on mobile devices, and workflow rules to trigger follow up communications for identified at risk patients.
Operational coverage focused on patient services, member engagement teams, and refill management within the myMaxorLink program, using e-signature driven workflows to reduce manual outreach and accelerate refill handling. The e-signature capability was embedded in patient engagement flows rather than described as a stand alone enterprise signature system, preserving the linkage between consent capture and member communications.
Governance emphasis centered on HIPAA compliance and consent management, assigning process ownership for signed authorizations to patient services and operations during rollout. The implementation produced explicit outcomes reported by Maxor including 13,000 plus personalized patient experiences, a roughly 50 percent reduction in outbound calls, and 35 percent faster refills for at risk patients.
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