List of Relay UK Customers
Preston, PR1-PR2,
United Kingdom
Since 2010, our global team of researchers has been studying Relay UK customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Relay UK for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Relay UK for Speech Recognition AI include: StepChange Debt Charity, a United Kingdom based Non Profit organisation with 1175 employees and revenues of $75.0 million, Department for Work & Pensions, a United Kingdom based Government organisation with 200 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Relay UK, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Relay UK customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department for Work & Pensions | Government | 200 | $30M | United Kingdom | Relay UK | Relay UK | Speech Recognition AI | 2020 | n/a |
In 2020 the Department for Work & Pensions implemented Relay UK as a web-facing customer support capability. Relay UK is deployed on the department website and operates within the Speech Recognition AI category to capture and transcribe spoken customer interactions for online support workflows.
The implementation of Relay Customer Support emphasizes real-time speech recognition and transcription functionality, providing voice capture from web sessions and automated speech-to-text conversion typical of Speech Recognition AI solutions. Configuration focused on conversation capture, session-based transcription, and text output suited for downstream handling by customer support staff.
Integration is scoped to the public-facing website, where Relay Customer Support handles voice input and delivers transcribed text to the department’s customer support workflows. Operational coverage centers on web-based customer service functions and online inquiry handling, with the application serving as the interface layer for spoken interactions during web sessions.
Governance and operational control were structured around the web customer support organization, with emphasis on access controls and data handling protocols appropriate for a government context. Rollout and configuration were managed to align speech capture and transcription settings to existing web support processes and content moderation requirements.
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StepChange Debt Charity | Non Profit | 1175 | $75M | United Kingdom | Relay UK | Relay UK | Speech Recognition AI | 2020 | n/a |
In 2020 StepChange Debt Charity deployed Relay UK to provide Speech Recognition AI capabilities for its UK debt helpline, aligning the application directly with frontline debt advice delivery. Relay UK Speech Recognition AI was implemented to capture and transcribe helpline conversations used by advisers during scheduled operating hours, supporting the charity's free telephone advice service that assists roughly 620,000 people each year.
The implementation centered on core speech recognition workflows, including real time speech to text for live calls, automated post call transcription for quality and training, speaker identification to separate adviser and caller audio, and searchable transcript archiving for case review. Relay UK was configured to supply transcripts and metadata to adviser quality assurance processes, enabling conventional compliance review and training workflows consistent with Speech Recognition AI functional norms.
Operationally the deployment processed monitored and recorded calls as noted in the charity's helpline policy, with Relay UK ingesting audio streams from helpline channels and producing time stamped transcripts and utterance logs. The system impacted business functions including frontline debt advisers, quality assurance teams, and training coordinators, while being applied within the helpline service scope that operates Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
Governance and process changes focused on handling sensitive financial and personal data from callers, aligning transcription use with call monitoring and recording notices given to callers, and embedding transcript review into existing adviser feedback loops. Relay UK was positioned as an operational tool to augment adviser workflows and quality processes, with transcription outputs routed into established review and training workflows rather than replacing human assessment.
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