List of Reliance Retail RelianceOne Customers
Mumbai, 400051,
India
Since 2010, our global team of researchers has been studying Reliance Retail RelianceOne customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Reliance Retail RelianceOne for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Reliance Retail RelianceOne for Customer Loyalty include: Reliance Retail, a India based Retail organisation with 207552 employees and revenues of $36.68 billion, JioMart India, a India based Retail organisation with 207552 employees and revenues of $30.79 billion, Reliance Digital India, a India based Retail organisation with 40000 employees and revenues of $3.50 billion, Ajio India, a India based Retail organisation with 800 employees and revenues of $1.50 billion and many others.
Contact us if you need a completed and verified list of companies using Reliance Retail RelianceOne, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Reliance Retail RelianceOne customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ajio India | Retail | 800 | $1.5B | India | Relianice JIO | Reliance Retail RelianceOne | Customer Loyalty | 2016 | n/a |
In 2016 Ajio India integrated Reliance Retail RelianceOne into its e commerce platform in India. The deployment enabled customers to earn and redeem ROne points under the published RelianceOne terms and conditions, explicitly including an earn rule of 1 point per INR100, positioning Reliance Retail RelianceOne as Ajio's Customer Loyalty engine for checkout and account-level interactions.
The implementation uses loyalty and CRM functional modules to surface points balances in customer accounts, to apply redemption logic at checkout, and to manage a points ledger and validation rules consistent with the published terms. Integrations are centered on Ajio's e commerce checkout and customer account flows, with the Reliance Retail RelianceOne application orchestrating earn and redemption events and enforcing earn and redemption rules via the platform's order and customer management processes, affecting commerce, CRM, and customer service operations across Ajio's India site.
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JioMart India | Retail | 207552 | $30.8B | India | Relianice JIO | Reliance Retail RelianceOne | Customer Loyalty | 2020 | n/a |
In 2020, JioMart India implemented Reliance Retail RelianceOne as its Customer Loyalty platform. JioMart lists RelianceOne in its FAQ as the loyalty program customers can use to earn and redeem ROne points across JioMart and other Reliance Retail formats in India, establishing the connection between the retailer and the retail group loyalty currency.
The Reliance Retail RelianceOne deployment centered on Customer Loyalty capabilities typical to retail loyalty platforms, including points accrual and redemption workflows, customer profile and identity linking, and offer management for targeted promotions. Configuration work focused on mapping grocery and quick commerce checkout events into the points ledger and enabling redemption rules that operate across online and in‑store Reliance Retail touchpoints.
Operational integration tied the loyalty application into JioMart checkout flows and mobile applications, and into customer engagement channels used by eCommerce, marketing, and customer service teams. The implementation created a centralized ROne points ledger and orchestration layer to support omnichannel redemptions across JioMart and other Reliance Retail formats, aligning loyalty accounting with order and fulfillment events.
Governance emphasis included centralized policy controls for accrual and redemption rules and role based operations for marketing and loyalty administrators. The public outcome documented by JioMart is that customers can earn and redeem ROne points across JioMart and other Reliance Retail formats, with the Reliance Retail RelianceOne application serving as the Customer Loyalty backbone for those cross format interactions.
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Reliance Digital India | Retail | 40000 | $3.5B | India | Relianice JIO | Reliance Retail RelianceOne | Customer Loyalty | 2014 | n/a |
In 2014, Reliance Digital India implemented Reliance Retail RelianceOne as a Customer Loyalty solution for its electronics stores and online channel in India. The deployment is anchored in published RelianceOne terms and policies that define earn and redemption rules for members, establishing program-level governance for point accrual and use.
The Reliance Retail RelianceOne implementation includes core Customer Loyalty capabilities such as loyalty account management, a points ledger and earn and redemption rule engines, member identification at checkout, and campaign eligibility logic. Configuration emphasis in the rollout aligns program rules with product and channel specificities typical of retail electronics, including differential earning treatments and redemption pathways for in-store and online purchases.
Operational integration extends across e-commerce and point of sale processes, with transaction event capture feeding customer profiles in a centralized CRM-oriented loyalty store. The architecture supports unified member records across channels to enable redemption at checkout, customer service lookup of balances, and marketing segmentation based on loyalty activity. Business functions impacted include store operations, e-commerce, marketing, and customer service.
Program governance is driven by the public RelianceOne terms and conditions which codify eligibility, point validity, and redemption constraints, supporting standardized workflows for enrollment, dispute resolution, and policy enforcement. Rollout focus covered electronics retail locations and the online storefront in India, aligning operational procedures and staff workflows to the published loyalty rules.
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Retail | 207552 | $36.7B | India | Relianice JIO | Reliance Retail RelianceOne | Customer Loyalty | 2007 | n/a |
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