List of Reply Pro CX Platform Customers
Boise, 83702, ID,
United States
Since 2010, our global team of researchers has been studying Reply Pro CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Reply Pro CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Reply Pro CX Platform for Customer Experience include: Habit Burger & Grill, a United States based Leisure and Hospitality organisation with 6093 employees and revenues of $402.0 million, Tide Cleaners United States, a United States based Retail organisation with 1800 employees and revenues of $163.0 million, Zips Dry Cleaners, a United States based Retail organisation with 25 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Reply Pro CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Reply Pro CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Habit Burger & Grill | Leisure and Hospitality | 6093 | $402M | United States | Reply Pro | Reply Pro CX Platform | Customer Experience | 2022 | n/a |
In 2022, Habit Burger & Grill implemented the Reply Pro CX Platform to centralize direct messages, online reviews, and customer care tickets across its US restaurant locations. The rollout targeted customer care and guest experience operations using a Customer Experience SaaS model, consolidating inbound feedback into a centralized management console accessible to corporate and store level teams.
The deployment appears to use core Reply Pro CX Platform capabilities including a shared inbox for omnichannel messages, outreach modules for review collection, and CSAT and NPS survey orchestration, configured to create tickets and assign them by priority and location. Category aligned workflows such as templated responses, automated routing rules, and survey sequencing were applied to streamline response handling and feedback collection.
Operational coverage spanned Habit Burger & Grill US locations and focused on customer care, guest experience, and store operations for ticket triage and escalation workflows. Governance emphasized centralized triage at corporate with delegated response responsibilities to store level staff and corporate oversight for reporting, with the stated aim to speed responses and improve CX.
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Tide Cleaners United States | Retail | 1800 | $163M | United States | Reply Pro | Reply Pro CX Platform | Customer Experience | 2022 | n/a |
In 2022, Tide Cleaners in the United States deployed Reply Pro CX Platform to consolidate multi-location customer messaging, reviews, and care workflows across its retail network. The Reply Pro CX Platform was implemented as a Customer Experience solution to centralize reputation and local engagement for Tide Cleaners' store footprint.
Implementation scope focused on standard Customer Experience modules inferred from the vendor listing, including reputation management, a shared inbox for omnichannel customer messages, and location pages to manage store-level profiles and review responses. Configuration likely included routing rules to direct messages to local store managers and centralized customer care agents, templated responses for consistent brand voice, and review monitoring and solicitation workflows aligned with retail customer service operations.
Operational governance appears to have centralized content and response policies while enabling local execution, establishing ownership for shared inbox queues and escalation paths between store teams and central CX staff. The deployment covered retail operations and customer care functions across Tide Cleaners locations in the United States, aligning Reply Pro CX Platform usage with local CX management and reputation control.
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Zips Dry Cleaners | Retail | 25 | $15M | United States | Reply Pro | Reply Pro CX Platform | Customer Experience | 2022 | n/a |
In 2022, Zips Dry Cleaners implemented Reply Pro CX Platform to centralize Customer Experience for its multi-location retail operations. The deployment is focused on managing customer interactions, online reviews, and resolution workflows across its US outlets, aligning with the Customer Experience category and the platform capability set offered by Reply Pro CX Platform.
The implementation appears to leverage location pages, reputation management, and a unified inbox as the core functional modules, providing per-location presence management and consolidated message handling. The deployment follows a cloud SaaS model typical for Customer Experience platforms, with a centralized administrative layer for corporate and scoped user access for store-level staff, template-driven responses, and workflow automation for routing and escalation.
Operational coverage spans store operations, customer service, and local marketing functions at each US outlet, with governance structured around corporate administration of content and review response standards. Rollout and ongoing management are consistent with a small multi-location retailer adopting category-aligned capabilities to standardize customer engagement, reputation response, and resolution workflows across sites.
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