List of RepuGen Review Management Customers
Brentwood, 37027, TN,
United States
Since 2010, our global team of researchers has been studying RepuGen Review Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RepuGen Review Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RepuGen Review Management for Customer Experience include: Memorial Health Services, a United States based Healthcare organisation with 14000 employees and revenues of $2.52 billion, Golden State Dermatology, a United States based Healthcare organisation with 475 employees and revenues of $120.0 million, Shenandoah Dermatology, a United States based Healthcare organisation with 30 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using RepuGen Review Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Golden State Dermatology | Healthcare | 475 | $120M | United States | RepuGen | RepuGen Review Management | Customer Experience | 2019 | n/a |
In 2019 Golden State Dermatology implemented RepuGen Review Management within its Customer Experience stack. The rollout targeted multiple California locations in the United States and aligned with CRM and patient experience workflows to centralize patient feedback capture and monitoring across clinic sites.
RepuGen Review Management was configured to automate post appointment review requests and to provide centralized review monitoring and response tracking. Implementation included automated invitation workflows issued after appointments and a centralized dashboard to surface patient reviews for clinic administrators and patient experience teams, reflecting standard Customer Experience functional capabilities such as feedback orchestration and review lifecycle management.
Operational governance emphasized centralized monitoring and standardized request cadence across locations to ensure consistent patient outreach and review handling. The engagement produced a 482% increase in patient reviews and an 18% rise in average star rating as reported by RepuGen, demonstrating measurable changes in review volume and average rating after deployment.
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Memorial Health Services | Healthcare | 14000 | $2.5B | United States | RepuGen | RepuGen Review Management | Customer Experience | 2017 | n/a |
In 2017, Memorial Health Services implemented RepuGen Review Management to automate patient feedback collection, boost positive review acquisition, and monitor review responses across MemorialCare Medical Group's Southern California network. RepuGen Review Management was configured to capture post visit patient feedback, issue review invitations, and provide centralized response monitoring to support patient experience workflows.
The deployment targeted CRM and patient experience processes in the United States, aligning review capture with existing patient outreach and service recovery operations. Functional capabilities implemented included automated feedback solicitation, review acquisition orchestration, and consolidated response tracking, enabling Customer Experience and patient experience teams to manage review lifecycles in a single application.
Governance for the program was executed network wide within MemorialCare Medical Group beginning in 2017, with rollout focused on embedding review management into standard patient engagement workflows. According to RepuGen's case study, the RepuGen Review Management implementation delivered a 2,140% increase in patient reviews and a 23% improvement in star ratings.
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Shenandoah Dermatology | Healthcare | 30 | $4M | United States | RepuGen | RepuGen Review Management | Customer Experience | 2019 | n/a |
In 2019, Shenandoah Dermatology implemented RepuGen Review Management to increase online patient reviews and manage review responses. The deployment targeted patient experience and CRM and patient experience workflows across the clinic in western Virginia, positioning RepuGen Review Management within the Customer Experience category to centralize reputation and feedback capture.
Implementation focused on configuring review solicitation workflows and centralized response management, with automated messaging to patients and aggregated rating dashboards to monitor review volume and sentiment. RepuGen Review Management was used to orchestrate patient touchpoint triggers such as post-visit follow up messaging and in-clinic prompts, and reporting capabilities delivered tracking of review counts and average star rating for operational oversight.
Operational coverage spanned patient intake, appointment follow up, and public review channels within the United States practice, aligning with clinical and front office communication processes. Governance included established response workflows and monitoring routines to ensure consistent review responses and oversight of online reputational signals. According to the vendor case study, the engagement beginning in 2019 produced a 970% growth in reviews and a substantial improvement in average star rating.
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