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List of Respond.io Customers

respond.io
Location
x,
Kuala Lumpur, 50000,
Malaysia
Website
https://www.respond.io/
Phone
56 9 3140 2140
Artw industry
Professional Services
Employee
150
Revenue
$15M

Since 2010, our global team of researchers has been studying Respond.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Respond.io for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Respond.io for Customer Engagement include: Ubt Australia, a Australia based Professional Services organisation with 400 employees and revenues of $330.0 million, UBT United Kingdom, a United Kingdom based Communications organisation with 208 employees and revenues of $133.0 million, Pintulac Matriz Cotocollao, a Ecuador based Retail organisation with 500 employees and revenues of $100.0 million, Santo Domingo Institute of Technology, a Dominican Republic based Education organisation with 500 employees and revenues of $100.0 million, Fluentgrid, a India based Professional Services organisation with 900 employees and revenues of $90.0 million and many others.

Contact us if you need a completed and verified list of companies using Respond.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Respond.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
5th P Advertising Professional Services 15 $2M Philippines Respond.io Respond.io Customer Engagement 2021 n/a
In 2021, 5th P Advertising implemented Respond.io on their website. Respond.io serves as a Customer Engagement application to centralize inbound website messaging into a cloud hosted conversation platform. Deployment uses the Respond.io website embedded messaging widget that forwards conversations to a unified inbox, enabling the firm to consolidate client messages and prospects into a single operational view. Functional implementation aligns with common Customer Engagement workflows, including multichannel message consolidation, a conversational inbox, contact context, routing rules and simple automated replies to triage inquiries. Operational scope targets client services and sales functions within the Philippines based firm, with message assignment and shared inbox governance configured to coordinate a core client facing team. Configuration reflects a lightweight SaaS footprint appropriate for a 15 person professional services company.
A Little Thing Retail 10 $2M Malaysia Respond.io Respond.io Customer Engagement 2023 n/a
In 2023, A Little Thing implemented Respond.io as its web messaging platform. Respond.io is deployed on the company website and serves as the firm's Customer Engagement application to centralize customer inquiries for the Malaysia based retail brand. The deployment aligns with small team operations for a 10 employee retailer and connects front line customer service to website chat workflows. Configuration emphasized inbox consolidation, automated message routing, and template driven responses, capabilities aligned with the Customer Engagement category for handling product questions and order related inquiries. Operational coverage is focused on website customer support and post purchase communications, with role based access and workflow automation to manage agent assignments and response workflows. The implementation positions Respond.io as the central Customer Engagement application for A Little Thing, enabling centralized message handling and standardizing customer service processes across the website channel.
Aadi Infotech Professional Services 30 $3M India Respond.io Respond.io Customer Engagement 2021 n/a
Aadi Infotech implemented Respond.io in 2021 to introduce a web‑embedded conversational channel on its corporate website, aligning the deployment with Customer Engagement requirements. The Respond.io implementation was configured as a cloud hosted, web chat integration to centralize incoming customer messages into a single conversational inbox, enabling structured capture of web leads and client inquiries. Functional configuration emphasized a conversational inbox, canned responses and templates, message routing rules, and basic workflow automation consistent with Customer Engagement capabilities. Operational scope covered customer support and sales functions within the 30 person professional services firm in India, with administrative governance focused on template management, routing policy configuration and day to day contact handling through Respond.io on the website.
Retail 10 $1M Malaysia Respond.io Respond.io Customer Engagement 2023 n/a
Manufacturing 10 $1M United States Respond.io Respond.io Customer Engagement 2021 n/a
Professional Services 400 $75M United States Respond.io Respond.io Customer Engagement 2023 n/a
Retail 10 $1M Saudi Arabia Respond.io Respond.io Customer Engagement 2022 n/a
Professional Services 10 $2M Singapore Respond.io Respond.io Customer Engagement 2023 n/a
Professional Services 71 $8M Cambodia Respond.io Respond.io Customer Engagement 2023 n/a
Oil, Gas and Chemicals 15 $2M South Africa Respond.io Respond.io Customer Engagement 2022 n/a
Showing 1 to 10 of 181 entries

Buyer Intent: Companies Evaluating Respond.io

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FAQ - APPS RUN THE WORLD Respond.io Coverage

Respond.io is a Customer Engagement solution from Respond.io.

Companies worldwide use Respond.io, from small firms to large enterprises across 21+ industries.

Organizations such as Ubt Australia, UBT United Kingdom, Pintulac Matriz Cotocollao, Santo Domingo Institute of Technology and Fluentgrid are recorded users of Respond.io for Customer Engagement.

Companies using Respond.io are most concentrated in Professional Services, Communications and Retail, with adoption spanning over 21 industries.

Companies using Respond.io are most concentrated in Australia, United Kingdom and Ecuador, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Respond.io across Americas, EMEA, and APAC.

Companies using Respond.io range from small businesses with 0-100 employees - 83.98%, to mid-sized firms with 101-1,000 employees - 15.47%, large organizations with 1,001-10,000 employees - 0.55%, and global enterprises with 10,000+ employees - 0%.

Customers of Respond.io include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Respond.io customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.