List of Responster Customers
Stockholm, 111 37,
Sweden
Since 2010, our global team of researchers has been studying Responster customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Responster for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Responster for Customer Experience include: Scandinavian Airlines, a Sweden based Transportation organisation with 8099 employees and revenues of $3.93 billion, Capio, a Sweden based Healthcare organisation with 3000 employees and revenues of $354.0 million, Dhl Express Sweden, a Sweden based Transportation organisation with 828 employees and revenues of $265.0 million and many others.
Contact us if you need a completed and verified list of companies using Responster, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Responster customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capio | Healthcare | 3000 | $354M | Sweden | Responster | Responster | Customer Experience | 2020 | n/a |
In 2020 Capio implemented Responster to measure patient experience as part of a person centered care project in Sweden. The implementation focused on the healthcare and patient experience process area and positioned Responster as the measurement tool for patient feedback and participation tracking, reflecting Capio Responster Customer Experience use for clinical feedback loops.
The deployment used Responster patient experience surveys as the primary module, with survey design and sampling configured to capture perceived participation in care processes. Configuration included templated patient questionnaires, scheduled survey distribution tied to care episodes, and reporting dashboards to visualize participation responses and trends, consistent with Customer Experience category capabilities.
Governance for the rollout was aligned with the person centered care project structure, with clinical teams and patient experience managers operating the feedback collection and review workflows. Outcomes reported from the project included measurable increases in patients perceived participation, demonstrating that Responster supported Capio in scaling patient experience measurement within Sweden.
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Dhl Express Sweden | Transportation | 828 | $265M | Sweden | Responster | Responster | Customer Experience | 2015 | n/a |
In 2015, DHL Express Sweden deployed Responster as a Customer Experience application to capture employee and event feedback for HR and employee engagement. The vendor testimonial describes a lightweight SaaS survey deployment in Sweden that was used to collect real-time employee satisfaction data and enable immediate action.
Responster was configured to provide survey creation, distribution, and real-time reporting capabilities, with event feedback workflows and pulse surveys delivering operational visibility for HR teams. The deployment emphasized cloud SaaS delivery, with dashboards and continuous feedback streams used by HR and event organizers across Sweden to surface issues and drive feedback-to-action workflows, aligning survey cadence with employee engagement processes.
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Scandinavian Airlines | Transportation | 8099 | $3.9B | Sweden | Responster | Responster | Customer Experience | 2015 | n/a |
In 2015, Scandinavian Airlines implemented Responster as a Customer Experience application to capture customer facing feedback across its Scandinavia operations, including Sweden. The vendor lists SAS on its trusted by roster and third party product summaries identify SAS as a Responster customer for customer facing feedback and on site surveys, supporting the association between Scandinavian Airlines and Responster for customer experience instrumentation.
Deployment centered on Responster capabilities for customer feedback and on site surveys, inferred from vendor descriptions referencing in moment surveying and kiosk style data capture. Functional modules implemented include survey authoring, in moment feedback collection, kiosk survey screens, and conditional survey flows typical of Customer Experience platforms, configured to instrument service counters and customer touchpoints. Operational coverage targeted customer experience and frontline service functions within the Scandinavia region, with data collection workflows designed to feed CX monitoring and operational response processes.
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