List of Retail Rocket Customer Intelligence Platform Customers
Rijswijk, 2289DA,
Netherlands
Since 2010, our global team of researchers has been studying Retail Rocket Customer Intelligence Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Retail Rocket Customer Intelligence Platform for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Retail Rocket Customer Intelligence Platform for Customer Analytics include: Decathlon Netherlands, a Netherlands based Retail organisation with 1500 employees and revenues of $220.0 million, Westland Russia, a Russia based Retail organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Retail Rocket Customer Intelligence Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Retail Rocket Customer Intelligence Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Decathlon Netherlands | Retail | 1500 | $220M | Netherlands | Retail Rocket | Retail Rocket Customer Intelligence Platform | Customer Analytics | 2018 | n/a |
In 2018, Decathlon Netherlands implemented Retail Rocket Customer Intelligence Platform to deliver on-site personalized product recommendations for Decathlon.nl. The Retail Rocket Customer Intelligence Platform, classified in the Customer Analytics category, was applied by the Marketing and CRM function to personalize product discovery and conversion flows on the Dutch ecommerce site.
The deployment leveraged the platform's AI Personalization Engine recommendations module to generate and serve contextually relevant product recommendations across product detail and category pages, an inference aligned with typical Customer Analytics capabilities. The engagement included an A B testing workflow to validate recommendation variants and measure behavioral impact, with configuration focused on onsite recommendation algorithms and experiment instrumentation.
Governance and operational scope were centered on Decathlon.nl in the Netherlands and the marketing organization, with rollout validated through the A B test. Outcomes from the test were explicitly reported, showing a 10.7% revenue uplift, a 5.2% increase in conversion, and a 5.2% increase in average order value, all attributed to the on-site personalized product recommendations delivered by the Retail Rocket Customer Intelligence Platform.
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Westland Russia | Retail | 300 | $30M | Russia | Retail Rocket | Retail Rocket Customer Intelligence Platform | Customer Analytics | 2018 | n/a |
In 2018 Westland Russia implemented Retail Rocket Customer Intelligence Platform to enhance its Marketing/CRM email program, deploying capabilities aligned to the Customer Analytics category across its Russia operations. The implementation focused on enriching newsletters and promotional emails with customer-level loyalty data and personalized recommendations, positioning the Retail Rocket Customer Intelligence Platform as the core analytics and personalization layer for email campaigns.
The deployment combined Campaign Management (email) configuration with Customer Intelligence features to surface loyalty-card information and product recommendations inside newsletters. Configuration work included building customer profiles, embedding loyalty attributes into campaign segmentation, and templating personalized recommendation sections for email content, consistent with Customer Analytics functional workflows for personalization and segmentation.
Integrations concentrated on feeding loyalty-card data into the email campaign flow, enabling real time or batch enrichment of messages with loyalty balances and tiered offers, and tying recommendation outputs from the Customer Intelligence layer into campaign templates. Operational coverage was scoped to Marketing and CRM teams in Russia, with campaign orchestration and audience segmentation updated to use the Retail Rocket Customer Intelligence Platform outputs.
Governance and workflow changes included instrumenting campaign approval and data quality checks to ensure loyalty attributes were correctly mapped into email templates, and updating campaign orchestration to include loyalty-based personalization rules. The engagement produced measurable outcomes reported by the vendor, including RPE up 76.7%, revenue per email up 76.6%, conversion up 42.8%, and an uplift in average order value, demonstrating direct attribution between the Retail Rocket Customer Intelligence Platform driven personalization and email revenue metrics.
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