List of Retino Platform Customers
Praha, 15000,
Czech Republic
Since 2010, our global team of researchers has been studying Retino Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Retino Platform for Returns Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Retino Platform for Returns Management include: Kilpi, a Czech Republic based Retail organisation with 340 employees and revenues of $105.0 million, Grizly Czech Republic, a Czech Republic based Retail organisation with 220 employees and revenues of $42.0 million, Vuch Czech Republic, a Czech Republic based Retail organisation with 75 employees and revenues of $7.0 million, Amerigo, a Czech Republic based Retail organisation with 67 employees and revenues of $3.0 million, Laskakit, a Czech Republic based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Retino Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Retino Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Amerigo | Retail | 67 | $3M | Czech Republic | Retino | Retino Platform | Returns Management | 2020 | n/a |
In 2020, Rituals' Czech e-shop implemented Retino Platform for Returns Management, deploying a software-led approach to address spreadsheet-based returns and claims processes across its Czech online channel. The Retino Platform implementation focused on centralizing claims intake and formalizing customer communication workflows to speed up claim resolution and capture structured customer feedback.
The deployment used Retino Platform capabilities including a customer-facing self-service returns portal, and inferred module usage of Retino Returns and Retino Manager for reverse logistics coordination. Configuration emphasized case intake workflows, claim status tracking, automated customer notification templates, and feedback capture fields to collect post-return customer input.
Operational coverage included e-commerce customer service and reverse logistics functions for the Czech Republic online store, with governance changes that introduced structured returns workflows and agent handling queues to move away from spreadsheet tracking. Outcomes described in the Retino case study include faster claim resolution, improved customer communication, and systematic collection of customer feedback, all recorded against the Retino Platform implementation.
|
|
|
Grizly Czech Republic | Retail | 220 | $42M | Czech Republic | Retino | Retino Platform | Returns Management | 2022 | n/a |
In 2022, Grizly Czech Republic implemented the Retino Platform for Returns Management. The Retino Platform was deployed to automate returns and claims reverse logistics and to standardize customer-care workflows across the companys Czech online store. Deployment centralized ticketing, introduced workflow automation for returns processing and claims handling, and provisioned analytics modules to give operational visibility into reverse-process queues and service levels.
The implementation included API connectivity for ERP and accounting integrations to automate handoffs between customer care, warehouse returns operations, and finance teams. Operational scope covered the Czech Republic online store and support organization, and the solution was scaled as the online store grew to handle increased ticket volumes. Governance was formalized through centralized ticket queues and standardized return decisioning rules to reduce manual claims handling and enforce consistent workflows. Outcomes reported by the vendor include approximately 75% of reverse-process work automated and a 99% customer rating, with centralized tickets and analytics supporting the scaled support model.
|
|
|
Kilpi | Retail | 340 | $105M | Czech Republic | Retino | Retino Platform | Returns Management | 2025 | n/a |
In 2025, Kilpi deployed the Retino Platform to consolidate post purchase operations across its Czech Republic and broader EU channels. The Retino Platform functions as a Returns Management solution and was implemented as a combination of Retino Returns and the newly added Retino Tracking module to extend existing returns capabilities.
Retino Returns provided the returns orchestration and reverse logistics workflows typical of Returns Management applications, while Retino Tracking introduced proactive shipment visibility and customer notification capabilities. Retino Tracking was configured to extend collection periods and trigger outbound notifications to customers, shifting event-driven status updates into the post purchase flow.
Operationally the implementation focused on post purchase operations and customer support workflows, aligning returns handling and tracking visibility across Kilpi’s channels in the Czech Republic and EU. The deployment emphasized orchestration between returns processing and carrier-side tracking events to reduce undelivered parcel handling and to relieve pressure on customer support teams.
Governance followed a phased augmentation model, with Retino Returns already in place and Retino Tracking added to broaden coverage and notification orchestration. The case study reports that the combined Retino Platform usage cut uncollected and undelivered parcels by 44 percent and produced a 7 percent increase in customer satisfaction as measured by NPS.
|
 |
|
Retail | 10 | $1M | Czech Republic | Retino | Retino Platform | Returns Management | 2021 | n/a |
|
|
|
|
Retail | 75 | $7M | Czech Republic | Retino | Retino Platform | Returns Management | 2023 | n/a |
|
Buyer Intent: Companies Evaluating Retino Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||