List of Ringover Virtual Call Center Customers
Montrouge, 92120,
France
Since 2010, our global team of researchers has been studying Ringover Virtual Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ringover Virtual Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ringover Virtual Call Center for Call Center include: Coursier.Fr France, a France based Transportation organisation with 600 employees and revenues of $33.0 million, Sellsy, a France based Professional Services organisation with 180 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Ringover Virtual Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ringover Virtual Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Coursier.Fr France | Transportation | 600 | $33M | France | Ringover | Ringover Virtual Call Center | Call Center | 2021 | n/a |
In 2021, Coursier.Fr in France implemented Ringover Virtual Call Center to manage inbound volumes exceeding 800 calls per day, deploying a Call Center application focused on last mile delivery customer service. The implementation targeted customer service and operations teams across France, concentrating on improving pickup handling and real time responsiveness for delivery exceptions and scheduling queries.
Deployment centered on Ringover Virtual Call Center modules including interactive voice response, time based routing, call monitoring and real time dashboards. IVR was configured to triage inbound flows and surface priority queues, while time based routing aligned agent availability with peak pickup and delivery windows, preserving contextual queuing for operations and service workflows.
The architecture used a virtual call center model with web based agent interfaces and centralized real time dashboards feeding operational oversight, enabling supervisors to monitor calls and intervene via call monitoring tools. Agent workflows included queue management, live coaching and dashboard driven shift adjustments to align with delivery cycles, reflecting typical Call Center operational practices.
Governance emphasized operational rollout for customer service and operations, with monitoring and call recording used to support quality control and staffing decisions. Outcomes included reaching a 95% service level and faster pick up times for last mile delivery customer service as reported by the vendor testimonial.
|
|
|
Sellsy | Professional Services | 180 | $20M | France | Ringover | Ringover Virtual Call Center | Call Center | 2020 | n/a |
In 2020, Sellsy deployed Ringover Virtual Call Center to equip its sales and customer support teams in France. The implementation positioned Ringover Virtual Call Center in the Call Center category to deliver VoIP telephony, IVR and real time supervision capabilities for customer engagement workflows.
Ringover Virtual Call Center was configured to provide core telephony functions including cloud VoIP, IVR-driven call handling and supervisor dashboards for real time visibility into queue and agent activity. The configuration emphasized telephony reliability and voice quality to support both inbound support and outbound sales calling processes.
The deployment included an explicit integration with Sellsy CRM, enabling call context and basic call metadata synchronization between Ringover and Sellsy CRM as part of the virtual call center implementation. This integration supported agent workflows by surfacing customer records during calls and by linking call activity to sales and service processes.
Rollout scope covered sales and customer service teams across France and was executed during the COVID-19 confinement to enable remote working for contact center agents. Reported outcomes included improved call quality, enabled CRM integration with Sellsy CRM and operational continuity for remote teams, with governance focused on telephony supervision and CRM-aligned call handling procedures.
|
Buyer Intent: Companies Evaluating Ringover Virtual Call Center
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||