List of Roojoom Journey Orchestration Customers
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Since 2010, our global team of researchers has been studying Roojoom Journey Orchestration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Roojoom Journey Orchestration for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Roojoom Journey Orchestration for Customer Engagement include: Bouygues Telecom, a France based Communications organisation with 10500 employees and revenues of $8.47 billion, Sky Deutschland, a Germany based Media organisation with 2500 employees and revenues of $700.0 million, Vcita Company, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Roojoom Journey Orchestration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Roojoom Journey Orchestration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bouygues Telecom | Communications | 10500 | $8.5B | France | Roojoom | Roojoom Journey Orchestration | Customer Engagement | 2020 | n/a | In 2020, Bouygues Telecom deployed Roojoom Journey Orchestration to power its "My Bbox assistant" self-service customer journeys. The implementation used Roojoom Journey Orchestration within the Customer Engagement category to support a France-wide customer service and onboarding program, focusing on digital self-service and guided issue resolution. Configuration emphasized the self-service journey orchestration module, including guided troubleshooting flows, content orchestration for dynamic assistance, and rule-based routing to escalate complex issues to human agents. The team instrumented journey templates and decision logic to capture branching workflows and to standardize customer touchpoints across onboarding and support use cases. Operational scope covered customer care and onboarding functions across France, with rollout staged for the My Bbox assistant channel to extend digitalization of customer interactions. Governance involved centralized content and flow management and iterative configuration of journeys, with service operations ownership to maintain content and escalation rules. Bouygues Telecom reported increases in digitalization and high resolution rates following the deployment. | |
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Sky Deutschland | Media | 2500 | $700M | Germany | Roojoom | Roojoom Journey Orchestration | Customer Engagement | 2017 | n/a | In 2017 Sky Deutschland implemented Roojoom Journey Orchestration as a pilot to run onboarding and personalized customer journeys in Germany under the Customer Engagement category. The work targeted customer experience and CRM onboarding and prevention use cases with a primary focus on accelerating early lifecycle engagement and prompting customer actions. The deployment centered on Roojoom's customer journey management and orchestration capabilities, configured to orchestrate onboarding flows, personalize messaging sequences, and manage journey states across digital touchpoints. Implementation activities included event-triggered journey entry, segment-based personalization, and staged communication sequencing to support both onboarding and prevention workflows. Operational responsibility rested with Sky Deutschland's CRM and customer experience teams in Germany, executed as a controlled pilot rather than an immediate enterprise-wide roll out. Governance was organized around orchestration rules, reusable journey templates, and iterative testing cycles to refine content and sequencing before broader adoption. The Roojoom Journey Orchestration pilot produced rapid lifts in customer engagement and actions in Germany, validating the Customer Engagement approach for onboarding and prevention scenarios and informing subsequent scaling decisions. | |
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Vcita Company | Professional Services | 10 | $1M | United States | Roojoom | Roojoom Journey Orchestration | Customer Engagement | 2025 | n/a | In 2025, vCita implemented Roojoom Journey Orchestration, integrating Roojoom's PickMyCall AI receptionist into its SMB CRM and scheduling platform. The deployment is categorized under Customer Engagement and was implemented as a native app integration to answer missed calls, capture leads, and auto-book appointments across the United States. The integration is positioned as an SMB CRM and productivity partner integration, with PickMyCall built by Roojoom and surfaced inside vCita’s existing contact and scheduling interfaces. Functional capabilities implemented include voice reception and call handling, automated lead capture workflows, and appointment booking orchestration tied to vCita’s scheduling engine. Integration points explicitly connect the Roojoom PickMyCall application to vCita CRM contact records and the calendar module through the native app interface, enabling automated lead creation and calendar reservation. Rollout and governance emphasize in-platform configuration and orchestration of missed-call flows into vCita workflows for SMB users, and the documented expected outcomes focus on capturing missed opportunities, converting missed calls into leads, and automatically booking appointments. |
Buyer Intent: Companies Evaluating Roojoom Journey Orchestration
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