List of RSA Incident Response and Cyber Defense Customers
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Since 2010, our global team of researchers has been studying RSA Incident Response and Cyber Defense customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RSA Incident Response and Cyber Defense for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RSA Incident Response and Cyber Defense for Incident Management include: Orange, a France based Communications organisation with 137000 employees and revenues of $52.04 billion, AG2R La Mondiale, a France based Insurance organisation with 15000 employees and revenues of $9.00 billion, Keyrus Group, a France based Professional Services organisation with 3000 employees and revenues of $750.0 million and many others.
Contact us if you need a completed and verified list of companies using RSA Incident Response and Cyber Defense, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AG2R La Mondiale | Insurance | 15000 | $9.0B | France | RSA Security | RSA Incident Response and Cyber Defense | Incident Management | 2016 | n/a |
In 2016 AG2R La Mondiale implemented RSA Incident Response and Cyber Defense as its Incident Management solution. The deployment centralized incident detection and response workflows and provided a platform to industrialize threat handling across endpoints and infrastructure.
The RSA Incident Response and Cyber Defense implementation ingested internal vulnerability scan outputs from Nexpose and standardized processing of those findings for triage. It integrated mobile and tablet threat telemetry via Lookout for mobile threat treatment, and established IOC treatments using Minemeld and Autofocus to automate indicator ingestion and enrichment. Indicators and report aggregation were routed into PowerBI for operational dashboards and reporting.
RSA Security Analytics was used as the SIEM integration point, with custom SIEM connectors developed and integrated to normalize logs and alerts into the Incident Management pipeline. The technical scope covered endpoint and platform hardening for Linux, Windows, and Unix, plus CIS benchmark hardening of web servers and databases, and operational coverage extended to mobile devices, servers, and the internal PKI environment.
Governance and operationalization included project management of the systems hardening effort, the industrialization of mobile threat remediation and IOC treatment workflows, and development work to automate recurring tasks using Python, Ruby, Java, and ASPX. A backup platform for private keys of the internal PKI was created to meet RGS constraints, and the program delivered managed hardening, mobile threat remediation, and IOC treatment as stated achievements.
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Keyrus Group | Professional Services | 3000 | $750M | France | RSA Security | RSA Incident Response and Cyber Defense | Incident Management | 2019 | n/a |
In 2019, Keyrus Group deployed RSA Incident Response and Cyber Defense to provide targeted incident handling and R&D support. The RSA Incident Response and Cyber Defense implementation serves as Keyrus Group's Incident Management backbone for level 1 and level 2 IT support across R&D, VIP support, and clinical study workstations.
The implementation included incident intake and ticketing workflows, control of open and closed tickets, and scripted automation for routine tasks using PowerShell. Technical tasks documented as part of the deployment include account creation, unlocking and deletion in Active Directory, management of office and email accounts for virtual machine users, and creation and assignment of RSA SecurIDs using the RSA Security Console.
Operational integrations and technology coverage reflect explicit connections to VMware hosted virtual machines, remote control using TeamViewer, Active Directory account lifecycle management, and support for Windows 10 and Office 365 migration activities where Keyrus acted as IT correspondent. Functional scope covered international remote level 2 support for clinical studies, proximity level 2 support for VIPs, and level 2 troubleshooting for business applications and connection issues originating from virtual machines.
Governance and operationalization emphasized technician management and knowledge enablement, with supervision of level 1 and level 2 IT support technicians, weekly information and training meetings, preparation and facilitation of monthly activity reviews and steering committees, and creation of detailed technician procedures in PDF and video formats. The program included project and computer park management for monitoring approximately 1500 computers in France, performance analysis, and follow up actions to meet operational objectives.
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Orange | Communications | 137000 | $52.0B | France | RSA Security | RSA Incident Response and Cyber Defense | Incident Management | 2010 | n/a |
In 2010, Orange deployed RSA Incident Response and Cyber Defense as its Incident Management solution to centralize incident detection, authorization workflows, and access control for core systems. The implementation focused on ensuring access control to SI ORANGE components GASSI and GUARDIAN and on providing a multi-application access portal and single sign on per user session for SaaS and internal applications.
RSA Incident Response and Cyber Defense was configured to support authorization management with and without token based authentication, and to operate alongside existing access control stacks. Mastery of access control tools such as SITEMINDER de CA and EVIDIAN was documented, and the deployment included Single Sign On SSO capabilities, SAML2 protocol support, and training on SAML2 based authentication flows. The environment also incorporated studies of secure payment methods including OTP and NFC as part of secure authentication and transaction protection planning.
The implementation integrated incident management workflows with risk governance tools, specifically EGERIE RISK MANAGER using the EBIOS method for risk analysis and tracking. Network and application level protections were coordinated, including IP filtering rules applied to Apache, TOMCAT, IIS, JBOSS, and COGNOS application tiers, and consideration of load balancing with F5 for session and traffic management. Operational responsibilities included support for business and technical projects to join the access control tool, and management of coordination meetings between operators and application MOE MOA teams.
Governance around the deployment emphasized formal processes for filter rule change requests, analysis of compliance with filtering policies, and definition of security rules for network and application architecture. Project follow up was structured from reception to delivery in production, with controls for infrastructure and secure network architecture and ongoing communication of IS security best practices to stakeholders. RSA Incident Response and Cyber Defense served as the central Incident Management capability within Orange for access control orchestration, authorization administration, and coordinated security operations.
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