List of Sabre Sabre SynXis Voice Agent Customers
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Since 2010, our global team of researchers has been studying Sabre Sabre SynXis Voice Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sabre Sabre SynXis Voice Agent for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sabre Sabre SynXis Voice Agent for Interactive Voice Response (IVR) include: Lotte Hotels & Resorts, a South Korea based Leisure and Hospitality organisation with 1500 employees and revenues of $300.0 million, Preferred Hotels & Resorts, a United States based Leisure and Hospitality organisation with 379 employees and revenues of $91.0 million, Our Habitas, a United Kingdom based Leisure and Hospitality organisation with 369 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Sabre Sabre SynXis Voice Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lotte Hotels & Resorts | Leisure and Hospitality | 1500 | $300M | South Korea | SABRE | Sabre Sabre SynXis Voice Agent | Interactive Voice Response (IVR) | 2024 | n/a |
In 2024, Lotte Hotels & Resorts migrated to Sabre SynXis Central Reservations and adopted Sabre SynXis Voice Agent. The deployment used Sabre SynXis Voice Agent as the Interactive Voice Response (IVR) layer to enhance direct customer interaction and call centre reservation handling across South Korea and international properties.
The implementation focused on IVR capabilities typical to the category, including automated call routing, reservation capture and validation, and support for personalized retailing offers delivered during voice interactions. Sabre SynXis Voice Agent was configured to handle inbound booking inquiries and to surface relevant retail offers at the point of contact, aligning voice workflows with central reservations rules and rate availability.
Integration work centered on linking Sabre SynXis Voice Agent with Sabre SynXis Central Reservations to ensure live inventory access, booking orchestration and consistent distribution messages. Operational coverage extended to call centre reservation handling and direct customer engagement for Lotte Hotels & Resorts properties in South Korea and selected international sites, aligning the IVR layer with existing central reservations processes and distribution workflows.
Governance and rollout emphasized configuration of reservation handling workflows, staged activation across properties, and operational alignment between reservations agents and voice automation. The initiative aimed to streamline reservation processes, improve distribution and enable personalized retailing opportunities through the Sabre SynXis Voice Agent implementation.
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Our Habitas | Leisure and Hospitality | 369 | $12M | United Kingdom | SABRE | Sabre Sabre SynXis Voice Agent | Interactive Voice Response (IVR) | 2023 | n/a |
In 2023, Our Habitas implemented Sabre SynXis Booking Engine, Sabre Sabre SynXis Voice Agent and GDS Distribution across its portfolio. The deployment included Sabre Sabre SynXis Voice Agent as the Interactive Voice Response (IVR) component to support reservations and call centre workflows.
Configuration centered on the SynXis Booking Engine and voice workflows, integrating availability and rate logic into IVR call flows to enable booking capture and reservation confirmation. Functional capabilities implemented included voice driven reservation handling, automated call routing and booking fulfillment orchestration aligned with Interactive Voice Response (IVR) practice.
Integrations explicitly included GDS Distribution to expand channel reach and the SynXis Booking Engine to centralize inventory and rate management. Operational coverage targeted multi region properties across the hospitality group, impacting reservations, distribution, revenue management and call centre operations.
Rollout was executed as a portfolio level initiative with centralized governance for distribution rules and channel management, and staged configuration of IVR flows and reservations processes across properties. The program aimed to improve direct bookings and streamline call centre reservations while increasing conversion and distribution reach.
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Preferred Hotels & Resorts | Leisure and Hospitality | 379 | $91M | United States | SABRE | Sabre Sabre SynXis Voice Agent | Interactive Voice Response (IVR) | 2025 | n/a |
In 2025, Preferred Hotels & Resorts renewed and expanded its multi-year agreement with Sabre to include Sabre Sabre SynXis Voice Agent, SynXis Booking Engine and Call Center Services across its global member network. The expansion centers on deploying Sabre Sabre SynXis Voice Agent as an Interactive Voice Response (IVR) application to increase distribution, support the I Prefer rewards program and improve call-centre conversions for member hotels.
The Sabre Sabre SynXis Voice Agent implementation focuses on voice-driven booking workflows, automated call routing to regional contact centers, and reservation retrieval and amendment tied to SynXis Booking Engine records. Configuration work includes mapping booking flows, loyalty verification for I Prefer membership, and orchestration with Call Center Services for agent escalation and live handoff.
Integration architecture is centered on SynXis Booking Engine and Call Center Services, with the Interactive Voice Response (IVR) layer handling front-line customer interactions and passing validated booking and loyalty data to the booking engine and call-center systems. Operational scope covers member hotel call centers globally and centralized booking workflows, aligning reservation, loyalty and distribution functions under a unified interaction layer.
Governance and rollout are organized as a partnership-level deployment across the global member network, standardizing call-centre conversion workflows and establishing central configuration controls for booking logic and loyalty checks. The program is positioned to drive additional revenue for member hotels and to bolster distribution channels through improved call handling and integration with the I Prefer rewards program.
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