List of Samhammer Call Center Customers
Weiden in der Oberpfalz, 92637,
Germany
Since 2010, our global team of researchers has been studying Samhammer Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Samhammer Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Samhammer Call Center for Call Center include: Witt Weiden, a Germany based Manufacturing organisation with 3500 employees and revenues of $1.30 billion, Hasomed, a Germany based Healthcare organisation with 185 employees and revenues of $22.0 million, ParkYourBike Germany, a Germany based Transportation organisation with 40 employees and revenues of $15.0 million, Melitta Switzerland, a Switzerland based Retail organisation with 10 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Samhammer Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Samhammer Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hasomed | Healthcare | 185 | $22M | Germany | Samhammer | Samhammer Call Center | Call Center | 2023 | n/a |
In 2023 Hasomed implemented Samhammer Call Center. The Samhammer Call Center, classified as Call Center software, is referenced in Hasomed's AVV data processing information which lists SAMHAMMER AG as an active processing partner supporting cloud service processing for Hasomed's healthcare and practice software operations.
Module usage is inferred from the AVV listing, indicating use of Samhammer call, chat, FAQ and hosted service platform capabilities to support customer and service processes. These inferred functional capabilities align with the Call Center category and include voice interaction handling, chat-based routing, and knowledge base or FAQ delivery to automate routine service workflows. Configuration appears oriented toward consolidating service channels and hosted processing rather than on-premise telephony hardware.
Operational coverage is within Germany and centers on customer service and support functions tied to Hasomed's practice software. Data processing and governance are documented through the AVV, which positions SAMHAMMER AG as a data processor responsible for hosted service processing under Hasomed's data protection controls.
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Melitta Switzerland | Retail | 10 | $5M | Switzerland | Samhammer | Samhammer Call Center | Call Center | 2023 | n/a |
In 2023, Melitta Switzerland implemented Samhammer Call Center, classified under the Call Center category, to provide chatbot and FAQ support referenced on its mycafina product and privacy pages. The mycafina privacy listing explicitly names Samhammer as a chatbots service provider, which implies use of Samhammer Call Center’s METIS chatbot and FAQ capabilities to automate customer interactions within customer service and CRM scenarios for the Switzerland region.
The deployment is scoped to customer support operations for Melitta Switzerland and is embedded in the mycafina web presence to handle initial inquiries and automated FAQs. Functional configuration centers on METIS conversational modules and knowledge base driven FAQ workflows, with inferred connections into customer service and CRM workflows to escalate complex cases to human agents and to align conversation content with privacy controls and local compliance governance managed by the customer service organization.
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ParkYourBike Germany | Transportation | 40 | $15M | Germany | Samhammer | Samhammer Call Center | Call Center | 2023 | n/a |
In 2023 ParkYourBike Germany implemented Samhammer Call Center to manage customer-facing chat and messaging as part of its Call Center operations. The deployment focuses on automating FAQ responses and handling inbound customer contacts for the companys customer service function in Germany.
The privacy policy explicitly names Samhammer AG as the contracted processor for chatbot and FAQ functionality and for related messaging, which indicates Samhammer Call Center is being used to provide chatbot and FAQ automation modules and conversational routing capabilities. Module usage inferred from the privacy wording includes chatbot driven FAQ automation, message intake and routing, and customer interaction logging to support automated responses and agent handoff workflows.
The implementation integrates messaging via SMS through Bird as an explicit messaging channel, reflecting multi-channel customer contact handling between web chat and SMS. Naming Samhammer AG as contracted processor establishes a data processing relationship and privacy governance over chat transcripts and messaging, aligning the Samhammer Call Center application with ParkYourBike Germanys customer service and compliance workflows.
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Manufacturing | 3500 | $1.3B | Germany | Samhammer | Samhammer Call Center | Call Center | 2019 | n/a |
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Buyer Intent: Companies Evaluating Samhammer Call Center
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