List of Sandsiv+ VoC Customers
Zurich, 8005,
Switzerland
Since 2010, our global team of researchers has been studying Sandsiv+ VoC customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sandsiv+ VoC for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sandsiv+ VoC for Customer Experience include: Enel Energia, a Italy based Utilities organisation with 61192 employees and revenues of $84.63 billion, Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, A1 Telekom Austria, a Austria based Communications organisation with 17856 employees and revenues of $5.04 billion and many others.
Contact us if you need a completed and verified list of companies using Sandsiv+ VoC, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sandsiv+ VoC customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
A1 Telekom Austria | Communications | 17856 | $5.0B | Austria | Sandsiv+ | Sandsiv+ VoC | Customer Experience | 2018 | n/a | In 2018, A1 Telekom Austria implemented Sandsiv+ VoC to run a multinational, multilingual Voice of the Customer programme covering seven countries. The Sandsiv+ VoC deployment, aligned with the Customer Experience category, migrated five years of historic survey data and established omnichannel feedback collection across markets. Functional capabilities configured included daily text analytics, survey orchestration, and a VOC ACT close the loop module to operationalize responses and escalate issues. The implementation of Sandsiv+ VoC focused on continuous monitoring and automated analytics pipelines to support CX measurement and insight generation. Operational scope encompassed hundreds of live surveys and multilingual survey assets across seven countries, with survey administration and reporting consolidated within the Sandsiv+ VoC platform. Data migration and template standardization were completed to preserve historical trends and enable unified text analytics across languages. Rollout completed migration and go live across hundreds of surveys within a four month window, requiring coordinated program governance, regional survey ownership, and centralized analytics workflows. The programme delivered a stabilized Voice of the Customer capability across A1 Telekom Austria's multinational footprint using Sandsiv+ VoC. | |
 |
Enel Energia | Utilities | 61192 | $84.6B | Italy | Sandsiv+ | Sandsiv+ VoC | Customer Experience | 2023 | n/a | In 2023, Enel Energia implemented Sandsiv+ VoC as a full end-to-end CXM deployment, using the Sandsiv+ VoC application to unify omnichannel customer feedback within its Customer Experience environment. The deployment consolidated feedback channels including surveys, mobile app, website, IVR, SMS and WhatsApp, and completed a three month migration phase before the platform went to full go-live. Sandsiv+ VoC was configured to operate 40 active surveys across the utilities customer journey, with built-in modules for VoC CI dashboarding, text analytics and real-time case alerts. Functional capabilities implemented included survey orchestration, sentiment and topic extraction, role based dashboards and rule based alerting tied to operational case handling. The implementation integrated with Salesforce, external BI tools and ETL pipelines to route structured and unstructured feedback into existing analytics and CRM processes, creating stitched views of customer interactions across channels. The operational scope covered Enel Energia’s Italy organization and the broader global utilities organization, instrumenting touchpoints across billing, service and digital engagement stages of the customer journey. Governance followed a phased migration and rollout model with a dedicated three month migration phase leading to go-live, and operationalized escalation and routing workflows using the platform’s real-time case alerts. The project delivered advanced dashboarding, text analytics and real-time alerting capabilities as primary deliverables for customer experience and insights teams. | |
 |
Swisscom | Communications | 19887 | $13.7B | Switzerland | Sandsiv+ | Sandsiv+ VoC | Customer Experience | 2021 | n/a | In 2021 Swisscom implemented Sandsiv+ VoC in an on premises, high security configuration to satisfy strict data and security requirements across its communications operations. The Sandsiv+ VoC implementation is categorized as Customer Experience software and was provisioned to strengthen CX data capture and analytics workflows. The deployment used containerized on premises architecture with secure containment and production orchestration, enabling controlled data residency and hardened runtime environments. Functional capabilities implemented focused on voice of customer capture, analytics pipelines, and operational integration points to route insights into business processes. The implementation integrated with Swisscom's existing IT ecosystem to feed captured CX signals into analytics and operational systems, supporting use across customer care and product teams. The partnership began in 2021 and after the secure containerized deployment Sandsiv+ reported successful production operation, with the vendor noting that by year two the solution strengthened Swisscom's CX data capture, analytics and operational integration. Rollout emphasized security governance, data residency controls, and production monitoring aligned with Swisscom's high security requirements, and the operational configuration prioritized closed loop feedback for downstream processes and analytics consumption. |
Buyer Intent: Companies Evaluating Sandsiv+ VoC
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||