List of SAP Preferred Success Customers
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Since 2010, our global team of researchers has been studying SAP Preferred Success customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Preferred Success for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Preferred Success for Digital Adoption include: Sumitomo Rubber Industries, a Japan based Automotive organisation with 40055 employees and revenues of $8.45 billion, Grupo Ezentis, a Spain based Professional Services organisation with 8993 employees and revenues of $413.8 million and many others.
Contact us if you need a completed and verified list of companies using SAP Preferred Success, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Preferred Success customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Grupo Ezentis | Professional Services | 8993 | $414M | Spain | SAP | SAP Preferred Success | Digital Adoption | 2021 | n/a |
In 2021, Grupo Ezentis implemented SAP Preferred Success alongside the public edition of SAP S/4HANA Cloud to modernize and standardize business processes across its Europe and Latin America operations. SAP Preferred Success in the Digital Adoption category provided personalized, proactive adoption and support services to accelerate configuration, testing, and change management during the cloud ERP rollout.
The implementation centered on SAP S/4HANA Cloud as the core ERP foundation, with SAP Preferred Success focusing on user adoption, guided enablement, and issue prevention. Functional capabilities emphasized automated workflows, streamlined task delegation, real time operational reporting, and a move from transactional record keeping to real time insight across finance and operations.
Grupo Ezentis used SAP Business Technology Platform to orchestrate integrations, smoothing connectivity with multiple third party applications and consolidating reporting into a single source of truth. Operational coverage included the companys engineering, construction, and operations teams across Europe and Latin America, enabling centralized process standards that support network maintenance and telecommunications service delivery.
Governance was restructured to standardize processes and enable a future ready technology foundation, with SAP Preferred Success providing ongoing proactive guidance through deployment and post go live stabilization. The project reached go live in six months, achieved faster third party integration by about 20 percent, and enabled lower total cost of ownership through elimination of hardware and on site maintenance costs.
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Sumitomo Rubber Industries | Automotive | 40055 | $8.5B | Japan | SAP | SAP Preferred Success | Digital Adoption | 2025 | n/a |
In 2025, Sumitomo Rubber Industries implemented SAP Preferred Success as part of a broader SAP suite that includes RISE with SAP, SAP S/4HANA Cloud Private Edition, SAP Ariba, and SAP Business Network. SAP Preferred Success is being used to provide Digital Adoption support for Sumitomo Rubber Industries across procurement, manufacturing, and finance functions and to accelerate consistent usage of the deployed SAP cloud portfolio.
The SAP Preferred Success configuration centers on in-app guidance, role based enablement content, adoption analytics, and success plan orchestration. Implementation work focused on building content libraries for SAP Ariba procurement workflows, contextual transaction guidance for S/4HANA financial and manufacturing processes, and dashboards to surface user adoption and feature utilization trends.
Integrations explicitly include SAP S/4HANA Cloud Private Edition, SAP Ariba, and SAP Business Network, enabling contextual help and embedded learning inside those applications. Operational coverage spans global manufacturing sites, procurement organizations, supply chain planning teams, and corporate finance, aligning Digital Adoption across core enterprise application workflows.
Governance established a centralized adoption office with regional adoption leads and local process champions, using SAP Preferred Success success plans to coordinate phased rollouts and change control. The governance model ties content approval, release scheduling, and end user feedback loops into IT and business process governance and supports continuous refinement of in‑app guidance and training curricula.
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