List of Sapiens DigitalSuite Customers
Sapiens International Corporation
Azrieli Center, 26 Harokmim st.,
Holon, 588-5800,
Israel
Holon, 588-5800,
Israel
972 3 790 2000
Professional Services
5000
$542M
Since 2010, our global team of researchers has been studying Sapiens DigitalSuite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapiens DigitalSuite for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapiens DigitalSuite for Customer Engagement include: ABSA, a South Africa based Banking and Financial Services organisation with 36779 employees and revenues of $6.24 billion, Continental General Insurance Company (CGIC), a United States based Insurance organisation with 200 employees and revenues of $150.0 million, South Carolina State Accident Fund, a United States based Government organisation with 150 employees and revenues of $22.0 million, Republic Life Insurance, a Trinidad and Tobago based Insurance organisation with 30 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapiens DigitalSuite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sapiens DigitalSuite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABSA | Banking and Financial Services | 36779 | $6.2B | South Africa | Sapiens International | Sapiens DigitalSuite | Customer Engagement | 2025 | n/a |
In 2025 Absa Life, part of ABSA, went live with Sapiens DigitalSuite as a component of a broader Sapiens Insurance Platform deployment. Sapiens DigitalSuite, categorized in the Customer Engagement category, was deployed alongside Sapiens CoreSuite for Life & Pensions, Sapiens DataSuite, and Sapiens Cloud Services to modernize core policy and customer engagement capabilities for the insurer.
The implementation configured Sapiens CoreSuite for Life & Pensions as the foundational policy administration backbone supporting Absa Life’s funeral line of business, while Sapiens DigitalSuite was provisioned to accelerate multichannel customer journeys and front office orchestration. Functional capability coverage included multichannel orchestration, policy administration integration with sales channels, and consolidated data management through Sapiens DataSuite, reflecting a platform approach to unify customer engagement and core policy functions.
Integrations implemented during the go-live include deep linking into Salesforce to enable tighter CRM to policy workflows, and Sapiens DataSuite was rolled out to provide consolidated data management across the CoreSuite solution and existing systems. The deployment leverages Sapiens Cloud Services and cloud-based architecture to support real-time processing and to host new AI model development intended to deliver predictive insights and operational analytics.
Operational scope targeted multiple distribution channels for Absa Life in South Africa and prioritized the funeral line of business as the initial production use case. Program governance was executed under Absa Life’s Future Fit program, with platform selection and staged rollouts designed to simplify core operations and improve agility. The go-live is positioned as a foundation for future expansion, enabling Absa Life to consolidate systems, scale new offerings, and pursue AI-driven innovation through the Sapiens platform.
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Continental General Insurance Company (CGIC) | Insurance | 200 | $150M | United States | Sapiens International | Sapiens DigitalSuite | Customer Engagement | 2024 | n/a |
In 2024, Continental General Insurance Company implemented Sapiens DigitalSuite as part of a broader Sapiens Insurance Platform deployment. The implementation targets Customer Engagement via a cloud native SaaS delivery model, with the stated objectives of accelerating operations, modernizing product capabilities, and supporting expansion of the companys TPA services and long term care specialty.
The deployment includes Sapiens DigitalSuite alongside Sapiens CoreSuite for Life & Annuities, Sapiens IllustrationPro, Sapiens ApplicationPro, and Sapiens UnderwritingPro. Configured functional capabilities cover unified underwriting, policy administration, billing, claims processing, point of sale illustration and application workflows, and accelerated underwriting and new business case management.
Sapiens DigitalSuite is delivered as cloud native SaaS and is described as pre integrated and configurable to enable packaged business solutions for rapid deployment. The platform architecture centralizes customer engagement flows and orchestrates data across underwriting, policy administration, billing, and claims modules to support faster product rollout and consistent customer interactions.
Operational scope focuses on life, annuities, and health product lines with explicit emphasis on long term care and expanded third party administrator operations through the affiliated Continental General Services. Continental General is licensed in forty nine states, the District of Columbia, and the U.S. Virgin Islands, providing national policy administration coverage for the deployed solution.
Governance for the program is positioned as a collaborative Sapiens Continental General engagement to address multi product and multi organization implementation complexity, leveraging configurable templates and implementation support. Stated outcomes include accelerated operations, improved speed to market, platform modernization, and more efficient implementation of long term care products and scaled TPA services.
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Republic Life Insurance | Insurance | 30 | $4M | Trinidad and Tobago | Sapiens International | Sapiens DigitalSuite | Customer Engagement | 2024 | n/a |
In 2024, Republic Life Insurance implemented Sapiens DigitalSuite as a Customer Engagement platform and went live May 16, 2024, marking the company as the first Caribbean insurer to offer a fully digital, direct-to-consumer channel. The Sapiens DigitalSuite deployment is cloud hosted on Microsoft Azure and was delivered in tandem with Sapiens CoreSuite for Life & Annuities to support end-to-end policy administration and customer engagement workflows.
The implementation leveraged Sapiens DigitalSuite persona-based customer portals and point-of-sale decisioning to enable online policy acquisition and self-service policy servicing. Functional capabilities configured include the digital customer portal, online point-of-sale underwriting decisioning, and integration touchpoints into policy administration processes managed by Sapiens CoreSuite for Life & Annuities.
Integration architecture centers on the cloud-hosted Sapiens DigitalSuite front-end orchestrating real-time interactions with Sapiens CoreSuite for Life & Annuities as the policy administration backbone, supporting individual and group products across life, health, wealth and retirement. Operational coverage targets direct-to-consumer sales and customer service across the Caribbean market, enabling faster product launches and ongoing policy administration for Republic Life Insurance.
Governance and rollout followed an 11 month implementation timeline with joint implementation and technical support teams coordinating configuration, persona mapping, and rollout of digital-by-design servicing processes. The configuration delivered a live consumer portal and automated decisioning flows, positioning Republic Life Insurance to accelerate market expansion and to address the insurance protection gap through an online customer engagement model.
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Government | 150 | $22M | United States | Sapiens International | Sapiens DigitalSuite | Customer Engagement | 2023 | n/a |
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FAQ - APPS RUN THE WORLD Sapiens DigitalSuite Coverage
Sapiens DigitalSuite is a Customer Engagement solution from Sapiens International.
Companies worldwide use Sapiens DigitalSuite, from small firms to large enterprises across 21+ industries.
Organizations such as ABSA, Continental General Insurance Company (CGIC), South Carolina State Accident Fund and Republic Life Insurance are recorded users of
Sapiens DigitalSuite for Customer Engagement.
Companies using Sapiens DigitalSuite are most concentrated in Banking and Financial Services, Insurance and Government, with adoption spanning over 21 industries.
Companies using Sapiens DigitalSuite are most concentrated in South Africa, United States and Trinidad and Tobago, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sapiens DigitalSuite across Americas, EMEA, and APAC.
Companies using Sapiens DigitalSuite range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 25%.
Customers of Sapiens DigitalSuite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sapiens DigitalSuite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.